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Collaboration

Collaboration Case Study: Chorus


Software Developer Eliminates Offices Entirely

Challenge:

Reduce costs while maintaining excellent customer service.


Solutions:

Deployed Cisco Unified Communications, IP Phones, WebEx, Unity, and Contact Center to help employees telework productively.


Results:

  • Eliminated US$400,000 annual office space cost
  • Reduced open IT cases by 50 percent due to better team communications
  • Increased employee satisfaction and productivity

We attribute our higher productivity to better team communications. When you take the commute out of the day, people work longer, but are happier.
- Rick Boyd,
Vice President of Infrastructure,
Chorus