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Collaboration

Collaboration Case Study: Biesse America


Real-time Collaboration Across Borders

Collaboration Case Study: Biesse America

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Next Steps:

Manufacturer Moves Ideas Instead of People

Challenge:

Simplify employee communications in three countries while reducing costs and improving customer service.


Solutions:

Deployed presence, contact center, and WebEx to facilitate faster call resolution, reduce travel, and extend communications for mobile workers.


Results:

  • Simplified conferencing and collaboration
  • Saved US$5000 daily by reducing repair visits to customer sites
  • Shortened time for customers to get answers

In the new economy, waste is unacceptable. We regard Cisco Unified Communications as a strategic tool for becoming more efficient...
- Federico Broccoli,
President and CEO,
Biesse America