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Cisco Technical Services (TS) Advantage

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Minimize business disruption

Cisco Technical Services (TS) Advantage goes beyond the traditional “just fix it” approach to support. We help you achieve the specific operational outcomes you need for your business. Learn how you can increase operational efficiency and reduce business disruption with our expert support team. (02:39 min)

Benefits

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Less disruption

Preempt preventable incidents and reduce the effects of unavoidable ones.

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More efficiency

Reduce the burden on your IT organization and manage growth more effectively.

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More agility

Platinum customers receive customized services to enhance IT agility.

What you get from Technical Services Advantage

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All tiers

All Technical Services Advantage customers have access to incident management specialists and knowledge and asset managers. They will provide you with expert analysis, reporting, and recommendations.

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Bronze tier

In the Bronze tier, our experts help you improve operational efficiency. They’ll show you how to increase staff productivity and make better use of IT assets. 

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Silver tier

The Silver tier includes all the features of Bronze. It puts additional emphasis on reducing time to restoration after a network incident.

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Gold tier

The Gold tier includes all the features of Silver. Additional services are designed to reduce planned and unplanned downtime.

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Platinum tier

The Platinum tier provides the ultimate level of care. We provide customized services tailored to your unique needs.

5 years of uninterrupted network operation

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"We seriously thought about returning the system to its original state, but doing so and completely changing the process and program configurations was a daunting challenge. The Cisco team helped the entire process go smoothly."

Kim Sang-jun, General Manager, POSCO ICT

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Resources

Related services

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Asset Management Service

Asset Management Service is included with Technical Services Advantage to help achieve operational outcomes. 

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Smart Assist Service

Our experts help you enable, use, and get support for your smart capabilities.

 

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