I'm convinced that using Cisco Smart Net Total Care and the Network Optimization Service has had a noticeable impact on our customers and on our business.- Dirk Brameier, Head of Business Unit Network Operations, Versatel AG
Large telecom company must gain control of its many disparate network assets and improve the quality of service.
- Bring consistency to nationwide fiber optic network
- Archive world class availability and case management
- Provide network stability and reliability
Complete a network inventory to address service issues while working to improve coverage and better manage network assets.
- Cisco Smart Net Total Care with Network Optimization Service services enables Versatel to take an inventory of the entire network in three days
- Cisco Services' deep knowledge of Versatel network leads to swift, easy problem resolution
- Network inventory and optimization improve quality of service and customer satisfaction
Increased network service quality and customer satisfaction, as well as the opportunity to win new contracts and customers.
- Exceeded goals for strategically important IP VPN* services for business customers
- Reduced number of software and hardware versions on network
- Cut number of problem tickets, accelerated problem resolution, reduced network downtime and operational costs