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Service Provider Optimizes Network Operations for Proactive Management

Ventelo ensures best-in-class customer experience with Cisco Network Optimization Support and High-Touch Technical Support services.

Ventelo operational model ensures best-in-class customer experience underpinned by five-nines availability.

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Purchasing Cisco Network Optimization Support and High-Touch Technical Support services was one of the best decisions we've ever made.
- Vidar Moen, Chief Technology Officer, Ventelo

Challenge

Lack of standardization and system integration led to problems with network management and stability.

  • Speed up the evolution to five-nines carrier class availability
  • Change IT service management from reactive to proactive

Solution

A complete review of the system brings clarity to management and allows them to focus on operational excellence.

  • New world class operational model based on Cisco Network Optimization Support and High-Touch Technical Support services
  • IP Next Generation Network with Cisco CRS-1 Carrier Routing System foundation

Results

Ventelo can quickly identify and resolve potential incidents before they become major network issues and now offers a best-in-class customer experience.

  • Proactive, predictive, and preemptive IT management
  • Award winning customer service, backed by 99.999% availability
  • Improved IT governance and path towards accelerating future service revenues

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