Electrical Services Firm Keeps Remote Workers Connected

Cisco Smart Care Services provide SECE with efficient problem resolution and a better understanding of their network.

Spanish Society of Electrical Construction workers now have reliable, high-speed, secure VPN access to the Barcelona-based data center.

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Peace of mind, quality of the service, and flexibility are essential for us. Regardless of whatever issue arises, we know Tecnida and Cisco will resolve it within a day. We are very satisfied.
- Francesco Boix, IT Manager, SECE


To ensure workers, particularly sales teams, had reliable and high-speed VPN access to the Barcelona-based data center.

  • Improve ability to serve customers and attract new business by gaining network visibility
  • Resolve networking or VPN issues quickly and effectively
  • Avoid vendor lock-in when contracting for telecom services across enterprise


A local IT services provider, Tecnida, a Cisco Partner, designed a customized service based on the Cisco Smart Care Service to get more efficient problem resolution.

  • Replaced existing networking and telecommunications equipment with Cisco solutions
  • Tecnida eases contract administration with service offering based on Cisco Smart Care Service
  • Cisco Smart Care Service provides secure visibility into network performance


Anyone within SECE, no matter where they are located, can communicate with each other, with key partners, and with customers.

  • Improved VPN reliability and performance
  • Reduced cost of documenting and managing data center infrastructure
  • Enhanced flexibility to better serve existing customer base and take on new customers

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