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IT Solutions Provider Delivers Unified Global Services

IT Solutions Provider Delivers Unified Global Services

IT Solutions Provider Delivers Unified Global Services

Getronics relies on Cisco Partner Support Services to provide process-driven asset management for enterprise customers.

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We pride ourselves on offering personalized solutions backed by Cisco technology and expertise. That leads to many benefits for the customer.
- Wolfgang Zimmermann, Global Portfolio Manager for Unified Communications and Global Cisco Alliance Manager, Getronics

Challenge

  • Engage with multinational German company to provide superior visibility across installed base
  • Consolidate end-of-life data for more proactive lifecycle management
  • Help ensure simple administration and total transparency across global network

Solution

  • Process and automation to address customer’s needs
  • Clear migration path to unified asset management
  • Cisco Partner Support Service tools to drive more intelligent network operations

Results

  • Helped boost incremental revenue and improve operational margins
  • Increased customer loyalty with consultative approach to all client interactions
  • Achieved competitive differentiation by offering solutions tailored to customer needs

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