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Tandberg

Services and Support for Integration

A single, seamless interface will enable former TANDBERG partners and customers to open and manage service renewals and requests.

TANDBERG

Welcome to Cisco Services

We value your business and are excited to enable you to quote, order, and manage service renewals, and request support for products, using Cisco tools and processes. You have access to Cisco technology experts, award-winning web-based support tools, software support and updates, and an extensive knowledge base.

Q&A Resource

How to Open a TAC Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access Restricted Content" tab in the Cisco.com Profile Manager. If you don't know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you may initiate or check on the status of a service request online or by contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide (PDF - 1 MB)

How to Access Your New Contract Numbers

Contact your partner or Cisco account representative for your new contract number.

License Activation Key Process and Return Merchandise Authorization (RMA)

The Activation Key Process Self Service Guide describes the process for obtaining and installing activation keys for a subset of Cisco TelePresence products (the former TANDBERG products) and covers the following scenarios:

  • Option keys for activating add-on product options purchased after initial product purchase. Options purchased with the initial product are shipped pre-activated.
  • Software release keys for full-version software upgrades or downgrades.
  • Return Merchandise Authorization (RMA) license transfer for installing software and options for RMA product replacements.

Note: TANDBERG previously shipped RMA replacements pre-configured. Software and option installation for RMA replacements is now done through a self-service model.

Review the Activation Key Process Self-Service Guide for more information and instruction.

 

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