A single, seamless interface for former Lancope partners and customers to open or manage service renewals and requests.
Welcome to Cisco Services! We take pride in offering you award-winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Important Note: Legacy Lancope maintenance agreement migration is occurring in phases as shown below. Once Lancope agreements are migrated into Cisco, customers and partners use Cisco processes and tools for technical support and renewals.
Contract Migration Dates:
Read the services Q&As for commonly asked questions regarding Cisco Service offers, service agreements, renewals, support, and more.
After Lancope agreements are migrated into Cisco, customers and partners use Cisco processes and tools for technical support. Note: Continue to use Lancope tools and processes for maintenance agreements not yet migrated into Cisco.
Note: Customers and partners need their Cisco service contract number, serial number/product family and a Cisco.com user ID to open a case.
The Cisco Service Access Management Tool (SAMT) helps Cisco partners and customers manage access to the services provided by their contracts (technical support/hardware replacement).
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
Learn more about the Cisco Service Access Management Tool.
Partners, please login for additional information.