Cisco Hosted Collaboration Solution Version 8.6.2

Expand and Improve Your Collaboration Services

The Cisco Hosted Collaboration Solution (HCS) helps Cisco partners differentiate themselves and add value in the collaboration market. Partners are encouraged to maintain their services on the most recent version of HCS to offer customers an optimized cloud collaboration experience with the latest applications and services.

Features and Capabilities


Unified Communications: HCS 8.6.2 supports the new features and capabilities in Cisco Unified Communications Manager 8.6(2) and Cisco Unity Connection 8.6(2).

Endpoints: New endpoints supported include the Cisco Cius 4G and Cisco Jabber for Mac, as well as new video endpoints.

Mobility: IP Multimedia Subsystem (IMS) integrates through the IMS Service Control Interface. This can enable voice and video over long term evolution (VoLTE) and 4G devices to act as unified communications endpoints. They do so without the need for a special client in addition to 3G endpoints through forced on-net service.

Contact Center (limited availability): This release features the first level of integration with Cisco Unified Contact Center Enterprise (UCCE), to enable Cisco partners to deliver some Contact Center capabilities from their HCS cloud. In the HCS Version 8.6.2 release, inbound calling is supported, and there is limited integration with the HCS management tools. It is optimized for 500- and 1000-agent configurations.


Cisco Unified Communications Domain Manager: Cisco has added support for provisioning and management of Extension Mobility Cross-Cluster (EMCC), SIP profile management, and redirecting party transformation on Cisco Unified Communications Manager (UCM) SIP trunks. Bulk-loader performance has been improved, and Unity Connection integration has also improved.

Service Assurance: Cisco Hosted Collaboration Mediation for Assurance has been replaced by Cisco Prime Central for HCS Assurance. Prime Central for HCS Assurance provides fault correlation capabilities such as root-cause analysis and service-impact analysis that help triage issues and reduce mean-time-to-repair (MTTR). The centralized dashboard and cross-launching capability for individual domain managers remains a part of the service assurance system.

Integration: Additional integration between service fulfillment and service assurance has been added through the shared data repository (SDR). This supports efficient provisioning of assurance for new customers.


New architecture support for Virtualized Multi-Tenant Data Center (VMDC) 2.2 allows for the sharing of Layer 4 to 7 services across non-HCS applications.

Enhancements have been made to security, backup, and restore functions.

Documentation improvements have been made across the design, install, and operations stages.

Let Us Help