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Unified Communications

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Cisco Voice and Unified Communications Case Studies

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Industry Product Business Experience Case Study
Hospitality Collaboration Collaboration  Optimal Communications for High-Profile Venue
The Convention Center Dublin builds state-of-the-art communications and IT environment.
Professional Services Customer Care Customer Interaction  Virtual Contact Center Cuts Costs and Improves Service
PKO Bank Polski uses Cisco Unified Communications technology in distributed contact center architecture.
Energy Customer Care Customer Interaction  Creating Competitive Edge through Customer Service
Cisco Unified Contact Center helps German utility improve customer service and compete in emerging market for clean energy.
Healthcare Collaboration Customer Interaction  Australian Health Alliance Simplifies Clinical Collaboration
Barwon Health is building Virtual Experience Infrastructure to provide reliable experience for desktops and telephony .
Healthcare Messaging Workplace Transformation  Healthcare Provider Improves Staff and IT Productivity
Golden Living enhances post-acute healthcare with efficient and effective collaboration using Cisco technologies.
Healthcare Collaboration IT Optimization  Australian Health Alliance Simplifies Clinical Collaboration
Barwon Health is building Virtual Experience Infrastructure to provide reliable experience for desktops and telephony .
Manufacturing Customer Care Customer Interaction  Manufacturer Moves Ideas Instead of People
Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Distribution IP Communications Customer Interaction  Scottish Produce Distributor Simplifies Communication
Kettle Produce uses Cisco Business Edition 3000 to unify communications between two locations and make employees easier to reach.
Manufacturing IP Communications Customer Interaction  Manufacturer Moves Ideas Instead of People
Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Distribution IP Communications Mobile Workforce  Scottish Produce Distributor Simplifies Communication
Kettle Produce uses Cisco Business Edition 3000 to unify communications between two locations and make employees easier to reach.
Manufacturing Messaging IT Optimization  Manufacturer Moves Ideas Instead of People
Biesse America uses unified communications to reduce travel, get answers faster, and gain a competitive advantage.
Retail Customer Care Customer Interaction  Global Retailer Transforms Contact Center Operations
Specsavers grows customer loyalty and increases contact center capacity 20 percent with Cisco Unified Contact Center Express.
Media and Entertainment Presence and Clients Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Media and Entertainment Messaging Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Media and Entertainment Customer Care Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Media and Entertainment IP Communications Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Media and Entertainment Customer Care Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Media and Entertainment IP Communications Customer Interaction  Complex Provides World-Class Guest Experience
Crown Melbourne Limited uses unified communications to differentiate guest rooms and contact centers.
 View Video (4:26 min)
Retail IP Communications IT Optimization  Auto Dealership Improves Service and Sales
AutoZubaK, Ltd. made it easier for customers to reach sales and service consultants.
Retail Customer Care IT Optimization  Auto Dealership Improves Service and Sales
AutoZubaK, Ltd. made it easier for customers to reach sales and service consultants.
Hospitality IP Communications Mobile Workforce Productivity  Cruise Line Improves Collaboration and Guest Experience
Carnival Cruise Lines guests enjoy wireless Internet, and crew members collaborate with voice over Wi-Fi.
 View Video (4:24 min)
Professional Services IP Communications IT Optimization  Law Firm Interconnects Global Offices
Reed Smith, LLP, is centralizing its communications systems to connect all offices and simplify growth.
Distribution IP Communications Mobile Workforce Productivity  Produce Importer Speeds Communication
Fresh Direct Produce workforce is more mobile and responsive with Cisco unified communications.
Manufacturing Conferencing Virtual Teams  Manufacturer Improves Responsiveness, Saves Money
Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing IP Communications Organizational Communications  Manufacturer Improves Responsiveness, Saves Money
Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing Presence and Clients Organizational Communications  Manufacturer Improves Responsiveness, Saves Money
Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing Customer Care Organizational Communications  Manufacturer Improves Responsiveness, Saves Money
Henny Penny Corp. uses unified communications with unified workspace licensing for cost-effective collaboration.
Manufacturing IP Communications Customer Interaction  Manufacturer Collaborates to Close More Sales
Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Manufacturing Customer Care Customer Interaction  Manufacturer Collaborates to Close More Sales
Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Manufacturing Presence and Clients Customer Interaction  Manufacturer Collaborates to Close More Sales
Lovejoy, Inc. uses integrated Cisco and IBM Lotus solutions to quickly consult with an available expert.
Professional Services IP Communications IT Optimization  Service Provider Differentiates Contact Center
Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Professional Services Customer Care IT Optimization  Service Provider Differentiates Contact Center
Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Professional Services Conferencing IT Optimization  Service Provider Differentiates Contact Center
Teletech consolidated customer contact centers, reducing costs and improving the customer experience.
Government Mobile Applications Mobile Workforce Productivity  City Modernizes with Flexible Mobile Workspace (Video - 4:12 min)
The city of Maastricht, The Netherlands, turns to Cisco and Nokia to help update their work environment.
Government IP Communications Organizational Communications  City Modernizes with Flexible Mobile Workspace (Video - 4:12 min)
The city of Maastricht, The Neither lands, turns to Cisco and Nokia to help update their work environment.
Construction Collaboration Collaboration  Top 100 Company Lays Foundation for Growth
GRAHAM accelerates nationwide ambitions with multiple Cisco collaboration solutions.
Construction Presence and Clients Organizational Communications  Construction Firm Enhances Collaboration
Miron Construction Co., Inc., connects distributed employees with integrated Cisco and IBM Lotus solutions.
Construction IP Communications Mobile Workforce Productivity  Construction Firm Enhances Collaboration
Miron Construction Co., Inc., connects distributed employees with integrated Cisco and IBM Lotus solutions.
Media and Entertainment IP Communications Customer Interaction  Studio Connects Clients with IP Communications(Video - 4:26 min)
Albuquerque Studios chooses Cisco IP-based communications infrastructure to deliver superior services to their clients.
Professional Services IP Communications IT Optimization  Advertising Agency Enhances Collaboration
Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services IP Communications Mobile Workforce Productivity  Advertising Agency Enhances Collaboration
Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services Messaging Organizational Communications  Advertising Agency Enhances Collaboration
Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services Collaboration Organizational Communications  Advertising Agency Enhances Collaboration
Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Professional Services Presence and Clients Organizational Communications  Advertising Agency Enhances Collaboration
Ogilvy and Mather upgrades to Unified Communications Manager 7.0 to expand employees' collaboration options.
Construction Customer Collaboration Customer Interaction  Mining Company Strengthens Its Competitive Edge
Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.
Construction IP Communications Customer Interaction  Mining Company Strengthens Its Competitive Edge
Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.
Construction Conferencing IT Optimization  Mining Company Strengthens Its Competitive Edge
Thiess uses Cisco solutions to help enable business-to-business exchange of presence instant messaging with partners.