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Automating Cisco TAC

Automating Cisco TAC

Automating Cisco TAC

Proactively alert Cisco Technical Assistance Center (TAC) of issues by enabling Smart Call Home on a switch.

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Proactively alert Cisco Technical Assistance Center (TAC) of issues by enabling Smart Call Home on a switch.

Recipe:
Cat6500#configure terminal
Cat6500(config)#service call-home
Cat6500(config)#call-home
Cat6500(cfg-call-home)#contact-email-addr username@domain-name
Cat6500(cfg-call-home)#profile CiscoTAC-1
Cat6500(cfg-call-home-profile)#active
Cat6500(cfg-call-home-profile)#destination transport-method http

Install security cert after downloading online
Cat6500(config)#crypto ca trustpoint cisco
Cat6500(ca-trustpoint)#enroll terminal
Cat6500(ca-trustpoint)#crypto ca authenticate cisco
Enter the base 64 encoded CA certificate.
End with a blank line or the word "quit" on a line by itself

[paste the certificate here and accept it]

% Do you accept this certificate? [yes/no]: yes

Cat6500#call-home send alert-group inventory profile CiscoTAC-1

Download the Smart Call Home Server Security Certificate

Additional Technical Information
Smart Call Home - Services Literature