Use Cisco Unified CRM Connectors to integrate your third-party customer relationship management (CRM) applications with Cisco Unified Contact Center solutions. Integration enables agents to use the third-party CRM user interface to deal with all customer interactions. When a new call arrives:
Cisco Unified CRM Connectors provide out-of-the-box support for popular CRM packages. Agents can place, receive, and transfer customer interactions with full, real-time access to third-party CRM customer data, thus saving money, increasing revenue, improving monitoring, and enhancing customer service.
Important features and benefits include: