Both enterprise and hosted contact centers require applications that provide management information and collaboration across multiple sales channels, business units, and trading partners. As you face the challenges of deploying, upgrading, and managing contact centers with integrated software you may incur setup and ongoing operational and maintenance costs that affect your ability to provide a cost-effective solution to the end user.
Cisco Support Tools is a suite of more than 50 utilities that specifically address the support and serviceability challenges in enterprise and hosted contact centers.
The Cisco Support Tools suite helps you:
Cisco named a leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
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