At Cisco, we believe people working together can achieve extraordinary things. Today's challenge is to empower them across distance with technology that appropriately engages them to become collaborative innovators for the business. Our goal is to create the environments and experiences that put the extraordinary within reach.
Cisco is a vendor of choice that offers a complete range of collaboration solutions as positioned in the following Gartner Magic Quadrants - Corporate Telephony, Unified Communications, Web Conferencing, and Contact Center Infrastructure. In the Gartner Marketscope for Telepresence and Group Video Systems, Cisco received a positive rating. Cisco provides an integrated collaboration portfolio that delivers comprehensive and secure collaboration capabilities - bringing people together with any content, anywhere, on any device anywhere they go.
Cisco is placed in the Leader's Quadrant of Gartner, Inc.'s 2012 & 2013 Magic Quadrant for the following technologies:
Web conferencing is now a key capability for specific business processes, and a requirement for strategic unified communications and collaboration buying decisions.
Corporate telephony vendors struggle to grow share in a mature market. The IT organization must satisfy new requirements for voice and unified communications while staying within budget. This research can help IT personnel select the best vendors that meet short- and long-term objectives.
The enterprise UC market continued to mature over the past 12 months and is now considered by Gartner to be entering the early mainstream adoption phase. Products and best practices both for deployment and increasing end-user adoption will continue to mature during the next several years.
Contact Center Infrastructure, Worldwide
The contact center infrastructure market has been consolidating, yet some lesser-known offerings may warrant strong consideration. Companies must evaluate vendors' technology and ability to deliver in relevant regions.
Read Gartner's analysis of the following Cisco offerings:
Critical Capabilities for Unified Communications
Many viable platforms are available to support centralized or distributed voice over IP implementations. This research will help planners and buyers responsible for corporate telephony and unified communications differentiate among a dozen enterprise offerings.
Cisco's Cloud UCC Offering
Cisco has recruited a global base of channel partners for its cloud unified communications and collaboration offering, branded as Hosted Collaboration Solution. Although delivery has been slow, due to the complexities of cloud scaling, end-user deployments have accelerated in the past six months.
Cisco is rated Strong Positive or Positive in Gartner, Inc.'s MarketScope for the following technologies.
MarketScope for Unified Communications for the SMB Market, North America
As demand for UC from the small-and-midsize-business market grows, providers are becoming increasingly competitive by enhancing their portfolios and improving their go-to-market strategies. However, IT purchasers still need to balance feature set needs against integration and support requirements.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.