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WebEx Case Study: Leitner EDV-Beratungs GmbH


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Software Firm Reduces Need for Onsite Support

Challenge:
Provide cost-effective remote technical support to global customers.


Solutions:
Cisco WebEx video technology provides interactive support and helps support staff rapidly diagnose system problems.


Results:

  • Reduced need for onsite support visits
  • Increased customer satisfaction by quickly resolving issues
  • Empowered small support staff to assist global customer base


By allowing major improvements in our customer support process, WebEx has become an indispensible part of our core business model.
- Wolfgang Leitner, founder and chief executive officer, Leitner EDV-Beratungs GmbH