WebEx Case Study: Leitner EDV-Beratungs GmbH

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Software Firm Reduces Need for Onsite Support

Provide cost-effective remote technical support to global customers.

Cisco WebEx video technology provides interactive support and helps support staff rapidly diagnose system problems.


  • Reduced need for onsite support visits
  • Increased customer satisfaction by quickly resolving issues
  • Empowered small support staff to assist global customer base

By allowing major improvements in our customer support process, WebEx has become an indispensible part of our core business model.
- Wolfgang Leitner, founder and chief executive officer, Leitner EDV-Beratungs GmbH