Software Firm Reduces Need for Onsite Support
Provide cost-effective remote technical support to global customers.
Cisco WebEx video technology provides interactive support and helps support staff rapidly diagnose system problems.
- Reduced need for onsite support visits
- Increased customer satisfaction by quickly resolving issues
- Empowered small support staff to assist global customer base
By allowing major improvements in our customer support process, WebEx has become an indispensible part of our core business model.- Wolfgang Leitner, founder and chief executive officer, Leitner EDV-Beratungs GmbH