WebEx Case Study: Heidelberger Druckmaschinen AG

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WebEx Case Study: Heidelberger Druckmaschinen AG

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Manufacturer Transforms Customer Support

Provide rapid, effective technical support to large, global customer base.

Cisco WebEx support capabilities allow company to remotely resolve technical issues, significantly reducing travel.


  • Reduced need for onsite support, with most requests resolved remotely
  • Provided faster, more effective technical support to customers worldwide
  • Improved onsite support through pre-diagnosis of issues

With WebEx solutions, customers and technicians can communicate across platforms without limitations or losses in performance...
- Klaus Schelble, head of service, Heidelberger Druckmaschinen AG