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WebEx Case Study: Heidelberger Druckmaschinen AG


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WebEx Case Study: Heidelberger Druckmaschinen AG

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Next Steps:

Manufacturer Transforms Customer Support

Challenge:
Provide rapid, effective technical support to large, global customer base.


Solutions:
Cisco WebEx support capabilities allow company to remotely resolve technical issues, significantly reducing travel.


Results:

  • Reduced need for onsite support, with most requests resolved remotely
  • Provided faster, more effective technical support to customers worldwide
  • Improved onsite support through pre-diagnosis of issues


With WebEx solutions, customers and technicians can communicate across platforms without limitations or losses in performance...
- Klaus Schelble, head of service, Heidelberger Druckmaschinen AG