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WebEx Case Study: European Patent Office (EPO)


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Government Agency Expands Online Training

Challenge:
Demonstrate complex patent database capability and provide training to multinational users without in-person training.


Solutions:
Cisco WebEx solutions provide easy delivery of online training and support across  Europe.


Results:

  • Expanded training programs reach remote target groups using online classes
  • Updated materials keep participants aware of new patent field developments
  • Helped promote innovation


We update the content in our online training sessions easily, so we can tell our participants about new developments in the field.
- Dr. Roland Feinäugle, training coordinator, patent information promotion and training, European Patent Office