End-of-Sale and End-of-Life Announcement for the Cisco D9402 Video Gateway Devices
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Updated:Dec 18, 2013
EOL9298 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco D9402 Video Gateway Devices. The last day to order the affected product(s) is December 31, 2013. Customers with active service contracts or active warranties will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active service contracts or active product warranties, support will be available for the shown dates as stated in the applicable service contracts or product warranty terms and conditions, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Cisco D9402 Video Gateway Devices
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
July 2, 2013
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
December 31, 2013
Last Ship Date: HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
March 31, 2014
End of SW Maintenance Releases Date: HW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
December 31, 2014
End of Routine Failure Analysis Date: HW
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.
December 31, 2014
End of New Service Attachment Date: HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
December 31, 2014
End of Service Contract Renewal Date: HW
The last date to extend or renew a service contract for the product.
March 28, 2018
Last Date of Support: HW
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete**. Warranty duration is based on product ship dates; refer to warranty terms and conditions for details.
December 31, 2018
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
D9402 Single Device, 2 ASI I/O Bi-dir (100BT, AC)
D9402 Single Device, 2 ASI I/O Bi-dir (100BT, DC)
D9402 Single Device, 2 ASI I/O Bi-dir, FEC (100BT, AC)
D9402 Single Device, 2 ASI I/O Bi-dir, FEC (100BT, DC)
D9402 Single Device, 2 ASI I/O Bi-dir, FEC (1GbE-e/o, AC)
D9402 Single Device, 2 ASI I/O Bi-dir, FEC (1GbE-e/o, DC)
D9402 Single Device, 2 ASI I/O Bi-dir, (1GbE-e/o, AC)
D9402 Dual Device, each 2 ASI I/O Bi-dir, (100BT, AC)
D9402 Dual Device, each 2 ASI I/O Bi-dir, FEC (100BT, DC)
D9402 Three Devices, each 2 ASI I/O Bi-dir (100BT, DC)
D9402 External AC Pwr Supply,110-240V
Product Migration Options
There is no replacement available for the Cisco D9402 Video Gateway Devices at this time.
Please contact your local representative for more information.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase Cisco D9402 Video Gateway Devices through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End-of-Sale date.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.