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Cisco Interactive Experience Platform: Cisco Interactive Experience Client 4610 and 4632 Data Sheet

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Cisco® Interactive Experience Platform transforms customer experiences with interactive digital media. With this solution business and public agencies can deliver interactive content and information in real time, improving loyalty and revenues, while increasing efficiencies in business processes.

A key component of the Cisco Interactive Experience Platform is the Cisco Interactive Experience Clients 4610 and 4632, interactive computing and collaboration devices that deliver interactive web applications and rich media content on a scalable platform. The 4610 and 4632 power engaging customer experiences on interactive displays and kiosks to end users in retail stores, bank branches, and transit points (train stations, bus transit centers, and airports)

Figure 1 shows a basic solution configuration with a kiosk powered by a Cisco Interactive Experience Client 4632 device and managed by the Cisco Interactive Experience Manager.

Figure 1.      Cisco Interactive Experience Platform Components

Cisco Interactive Experience Clients 4610 and 4632

The Cisco Interactive Experience Client 4610 and 4632 devices are enterprise-grade configurable and manageable web clients designed to deliver interactive multimedia services for public venues on high-definition (HD) digital displays and kiosks. The latest release of the client, the Interactive Experience Client 4650, is also available. All Cisco IEC 4600 series part of the Cisco Interactive Experience Platform and is both developer and IT friendly.

The 4610 and 4632 include a COBRA web browser, which is a comprehensive interactive display application development platform with integrated JavaScript API access to multimedia, peripheral, and system resources. The browser was developed for highly reliable, embedded kiosk, digital-signage, and collaboration applications. Content developers are encouraged to use familiar design tools, such as HTML and JavaScript, to develop fully functioning interactive applications. To optimize client performance, an application should use the available native components. Native components are available in the form of a browser API and essentially move resource-intensive or asynchronously used components outside the browser processing space.

In addition, to support plug-ins, such as Adobe Flash Player, the browser provides several proprietary devices, which can be configured and controlled by JavaScript, to simplify the development effort. Examples of these devices include a video player, which supports most video and audio formats, and codecs, and a ticker device.

The COBRA web browser supports touchscreens and features kinetic scrolling, a virtual navigational panel, and a virtual keyboard. External keyboards and mice are supported for accessibility compliance and administration.

Content is integrated with the current service selection to provide highly effective targeted advertising. Applications are displayed in templates that also contain zones for Really Simple Syndication (RSS) feeds, web-based services, and advertising content. With built-in support for voice and video communications many collaboration applications can be rapidly developed and delivered. For example, with the Session Initiation Protocol (SIP) client, users can make video calls from the kiosks to a virtual concierge or customer service agent who can then provide assistance to the user. Skills- and language-based routing can also be supported by a third-party application.

Figure 2.      Cisco Interactive Experience Client 4610 and 4632

The 4610 and 4632 support a comprehensive set of peripherals, including cameras for video collaboration, touchscreens, printers, speakers, microphones, magnetic card readers, barcode scanners, and headsets for the hearing impaired. The Cisco Interactive Experience Client 4600 Series devices are configured and managed remotely by the Cisco Interactive Experience Manager, an advanced, web-based management portal with a menu-based GUI. The Interactive Experience Manager allows an administrator to register any 4600 Series device.

The devices can managed in batches and controlled through the use of policies and groups. The Interactive Experience Manager manages users and devices, as well as featuring real-time monitoring, policy scheduling, live viewing of remote screen content, notification of events, and session management. The 4610 and 4632 are greener than a PC, consuming five times less power. It is also a very robust device with high mean time between failure (MTBF) rate of 8.5 years.

Product Features

The 4610 and 4632 are manageable, convenient, and secure, as well as easy to deploy and upgrade. They both support multiple zones of content, web clipping, web client automation, and support for customer applications. Content can be displayed in either portrait or landscape orientation. The Interactive Experience Client touchscreen compatibility includes:

   Integration with peripherals including webcams, magnetic card readers, barcode scanners, optical scanners, and printers

   Integration with the Remote Control IEP-IR-K9

   SIP client support for two-way video calls

   Embedded video encoder card for HD video conferencing between two Interactive Experience Client devices

   Encoder driver that enables video snapshots and 1080p streaming

   Aggressive (off-line) caching

   Debugging console for troubleshooting

   Secure, managed, reliable computing

   Custom web-based application platform for touchscreen interactive applications

   Management by a powerful remote management platform

   Single- and dual-core processor models

   Fanless design, providing for reliable and quiet operation

   Solid-state, space-saving design

   Interactive multimedia support with multiple video outputs

   Wi-Fi, Ethernet, and Bluetooth enabled

Table 1 contains guidelines for content formats and peripherals.

Table 1.       Content Formats and Peripherals Guidelines

Content Format or Peripheral

Description

Audio, voice

AAC-LC/LD/HE, AC3, MP3, MP4A, WMA1, WMA2, G.711, G.729ab, AMR, FLAC, MPGA

Video

H.264, H.263++, MPEG4, MPEG2, WMV1/2, MJPEG

Video containers

AVI, MOV, WMV, MP4, MPG, MPEG-2/TS, (extensions: avi, mov, wmv, mp4, mp3, mp2, mpg, ts)

Web formats

HTML5 (early support), HTML4/CSS3, Flash 11, JRE 1.6.0_24 (Version 6 update 24)

Widgets

Media player, camera, ticker, web clipping, virtual on-screen keyboard

Viewers

PDF, text, JPEG, PNG, GIF, SVG, BMP

Touchscreens

HID-compliant with dual monitor support

Webcams

HID-compliant

Printers

CUPS-compliant; content: text, PDF, PNG, JPG

Solution Benefits

Businesses and public agencies need to improve customer experiences by providing real-time relevant information and giving customers access to products and services to complete their journey or make their purchases. They need to provide effective self-service solutions that customers can use to interact and access information anytime, anywhere. They need to find new sources to generate revenue through advertising or up-selling and cross-selling relevant products and services. They also need to address the major challenges with interactive digital media deployments, such as costly content creation, inconsistent experience across different devices and siloed, nonscalable solutions for different types of digital media, interaction, and collaboration.

When looking for a solution, organizations are finding that most solutions are standalone: one for interactive kiosks, one for noninteractive displays, one for collaboration, and so on. Furthermore, PC-based solutions are expensive and difficult to manage, especially in large, distributed environments.

The Cisco Interactive Experience Platform addresses these challenges by bringing together touchscreen displays, web technologies, multimedia, and collaboration in one integrated solution. The integration of video collaboration with interactive displays and kiosks through the network-based Cisco Interactive Experience Platform architecture is much more efficient to deploy, maintain, scale, and upgrade than comparable solutions. The Cisco Interactive Experience Platform uses open-standards web technologies, which means organizations can use much of their existing web content and application development. With an Interactive Experience Platform solution, businesses and public agencies can combine applications built on web technologies for consumer, passenger, and citizen information, as well as marketing and branding promotions.

Figure 3.      Example of Interactive Display

Other benefits include the capability to:

   Enable new interactive services to improve customer experience

   Increase customer retention with consistent end-user experiences across multiple endpoints

   Educate the customer with relevant information in real time

   Increase visibility into products and services offered

   Improve customer service with virtual assistance

   Increase revenues by providing a venue for third-party advertising

   Reduce costs with increased operational efficiency in customer and business processes

   Increase operational consistency by enabling reuse of existing web content

   Simplify deployment with Cisco Interactive Experience Client 4600 Series

   Reduce use of management resources with remote manageability

   Reduce deployment and management timelines using policies and groups

   Improve management experience with an integrated solution architecture (network, collaboration, video, interactive media, and noninteractive media)

Product Specifications

The dimensions and weight of the 4610 and 4632 are shown in Table 2.

Table 2.       Cisco Interactive Experience Client 4610 and 4632 Dimensions and Weight

Units of Measurement

Width

Depth

Height

Weight

US customary units

7.3 inches

7.4 inches

1.9 inches

3 pounds

Modern metric units

18.5 cm

18.8 cm

4.8 cm

1.36 kilograms

Table 3 shows the specifications for the 4610 and 4632.

Table 3.       Cisco Interactive Experience Client 4610 and 4632 Specifications

Features

4610

4632

PCBA form factor

Board size

6.0 in. x 6.0 in. (150 mm x 150 mm)

6.0 in. x 6.0 in. (150 mm x 150 mm)

Processor

CPU

Intel Celeron M Processor

Intel Core 2 Duo Processor

Memory

Type

DDR3-800/1066 memory (SO-DIMM Slot)

DDR3-800/1066 memory (SO-DIMM Slot)

System memory size

2 GB

4 GB

Storage

Type

SATA socket Disk on Module (DOM)

SATA socket Disk on Module (DOM)

Storage memory size

8 GB

32 GB

BIOS flash memory

Memory size

32 Mb

32 Mb

Ethernet

Count

1

1

Speeds

10/100/1000 Mbps

10/100/1000 Mbps

Connectors

1 port RJ45 with transformer

1 port RJ45 with transformer

Video

Onboard

GS45 HDMI

GS45 HDMI

Connectors

1 HDMI port

1 VGA port

1 HDMI port

1 VGA port

USB

Type

USB 2.0 controller

USB 2.0 controller

Connectors

2 right USB A type

2 back USB A type

1 front USB A type

2 right USB A type

2 back USB A type

1 front USB A type

WiFi+Bluetooth

Count

1

1

Speed

802.11 b/g, Bluetooth V2.1+EDR

802.11 b/g, Bluetooth V2.1+EDR

Front I/O

LED

1 green LED

1 red LED

1 green LED

1 red LED

IR receiver

1 built-in IR receiver

1 built-in IR receiver

USB

1 USB connector (for preinstall device)

1 USB connector (for preinstall device)

Back I/O

DC jack

1 12V DC in connector

1 12V DC in connector

Video

1 VGA port

1 HDMI port

1 VGA port

1 HDMI port

Ethernet

1 RJ45 connector with dual LEDs

1 RJ45 connector with dual LEDs

USB

1 USB two-stack connector

1 USB two-stack connector

Left I/O

COM

1 3.5 mm phone jack type

1 3.5 mm phone jack type

IR extension

1 1-IR extension cable

1 1-IR extension cable

Audio

1 audio port (MIC-in)

1 audio port (line-out)

1 audio port (MIC-in)

1 audio port (line-out)

USB

1 USB two-stack connector

1 USB two-stack connector

Right I/O

Buttons

1 power on/off button (with soft/hard power option)

1 reset button

1 power on/off button (with soft/hard power option)

1 reset button

Power

Adapter

12V@4A (48W)

Input 100V - 240V ~1A 50-60HZ

Output 12V ~4A

12V@4A (48W)

Input 100V - 240V ~1A 50-60HZ

Output 12V ~4A

Power consumption

12V@48W maximum

12V@48W maximum

CPU VR

Intel Mobile Voltage Positioning (Intel MVP6) Structure

Intel Mobile Voltage Positioning (Intel MVP6) Structure

Figure 4.      Rear Ports of Cisco Interactive Experience Client 4610 and 4632

The differences between the 4610 and 4632 models are their processors (single-core or dual-core), memory (2 GB or 4 GB), and storage memory size (8 GB DOM or 32 GB DOM). Choose your model according to the types of applications and content that will be displayed on the interactive screens. If content and applications require less processing power or memory to run (such as websites and feeds), the 4610 should be suitable.

If content is primarily interactive multimedia (including video and animations and applications that require heavy processing power and memory), the 4632 might be more appropriate.

Table 4 provides the environmental tolerance ranges of 4610 and 4632.

Table 4.       Cisco Interactive Experience Client 4610 and 4632 Environmental Tolerance Ranges

Temperature

Minimum

Maximum

Operating

0°C (32°F)

40°C (104°F)

Nonoperating

-20°C (-4°F)

70°C (158°F)

Relative Humidity

Operating

10% indoor use

85% indoor use

Nonoperating

0% indoor and outdoor

95% indoor and outdoor

Altitude

Operating and nonoperating

0m (0 feet)

2000m (6561 feet)

Product Numbers

Table 5 provides product numbers for the 4610 and 4632 hardware, software, and licenses.

Table 5.       Cisco IEC 4610 and 4632 Products

Product Number

Description

IEP-4610-HW-K9

SC, 2 GB, 8 GB DOM, WIFI, BT

IEP-4632-HW-K9

DC, 4 GB, 32 GB DOM, WIFI, BT

IEP-4600-SW-20-K9

IEC4600 Software

L-IEP-MGR-FL-1

1 IEP Manager License

L-IEP-MGR-FL-10

10 IEP Manager License

L-IEP-MGR-FL-50

50 IEP Manager License

L-IEP-MGR-FL-100

100 IEP Manager License

L-IEP-MGR-FL-500

500 IEP Manager License

L-IEP-MGR-FL-1000

1000 IEP Manager License

IEP-IR-K9=

IR Remote

An Interactive Experience Manager license is required for each 4650 device that is managed by the Interactive Experience Manager. A single license can be purchased or license bundles that support up to 10, 50, 100, 500, or 1000 devices can be purchased.

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For More Information

For more information about the Cisco Interactive Experience Client, visit http://www.cisco.com/go/iep or contact your local Cisco account representative.

For technical documentation for the Cisco Interactive Experience Client 4610 and 4632, visit http://www.cisco.com/c/en/us/support/video/interactive-experience-clients/tsd-products-support-series-home.html.