Guest

Cisco Unity Connection

Cisco Unity Connection Feature Comparison (v8.x, 9.x, 10.x)

  • Viewing Options

  • PDF (569.1 KB)
  • Feedback

Feature comparison between Unity Connection versions 8.x, 9.x, and 10.x

Updated April 15, 2014

Table 1. Cisco Unity Connection Version Feature Comparison

Cisco Unity Connection 8.5/8.6

Cisco Unity Connection 9.0/9.1

Cisco Unity Connection 10.0/10.5

Target Customers

Enterprise
Commercial
SMB

Enterprise
Commercial
SMB

Enterprise
Commercial
SMB

Platform

Server

Server

Server

Maximum capacity (Ports/Sessions)

250 ports on single server or 500 ports on active/active cluster pair

250 ports on single server or 500 ports on active/active cluster pair

250 ports on single server or 500 ports on active/active cluster pair

Maximum capacity (Mailboxes)

20,000 per server (multiple servers or server pairs supported)

20,000 per server (multiple servers or server pairs supported)

20,000 per server (multiple servers or server pairs supported)

Total networked users

100,000

100,000

100,000 (plus 150,000 additional system/VPIM contacts)

Intuitive Telephone User Interface

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

X

X

X

Reverse, pause, or fast forward message

X

X

X

Control volume, speed during playback

X

X

X

Pause or resume during message recording

X

X

X

Address message to multiple recipients

X

X

X

Remove introductions to forwarded messages

X (8.6 and later)

X

X

Search for messages by name, caller ID, phone number, extension

X

X

X

Regular, urgent, and private messages

X

X

X

Secure messages

X

X

X

Future delivery

X

X

X

Return receipt

X

X

X

Live record

X

X

X

Live reply (Internal and external callers)

X

X

X

Address message by extension or by name

X

X

X

Message delivery to non-subscribers or subscribers at non-office telephone numbers

X

X

X

Forward fax to any fax machine

X

X

X

Access meetings in Cisco Unified MeetingPlace and Unified MeetingPlace Express

X

X

X

Access appointments in your Microsoft Outlook calendar

X

X

X

Set preferences per device (such as speed, volume, conversation type, PIN requirement)

X

X

X

Edit alternate contact numbers from the TUI

X

X

X

Desktop Message Access*

Single inbox and message store
(Microsoft Exchange 2003, 2007, 2010, 2013)

X (Exchange 2013 – 8.6.2 SU3 and later)

X (Exchange 2013 – 9.1.2 and later)

X

Single Inbox and message store
(Microsoft BPOS Dedicated)

X

X

X

Single Inbox and message store (Microsoft Office 365)

X (8.6.2 and later)

X

X

Single Inbox and message store (Google Mail)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

Single Inbox and message store (IBM Lotus Domino)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

Single Inbox and message store (VMWare Zimbra)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

Single Inbox and message store (Novell GroupWise)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

X (via 3rd- party solution***)

Intelligent Notifications (HTML-based actionable notifications) – Play, delete, forward, reply to specific message in message stack

X

X

Play, save and delete voice mail

UM-C, UM-D, UM-B, UM-O (8.6.2 SU2), UM-G, UM-V, UM-GW, IMAP, IMAP -O, IMAP-N, Inbox

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox

Reply, forward, record voice mail

UM-C, UM-D, UM-B (8.6), UM-O (8.6.2 SU2), UM-G, IMAP, IMAP -O, IMAP-N, Inbox

UM-C, UM-D, UM-B, UM-O, IMAP, IMAP -O, Inbox

UM-C, UM-D, UM-B, UM-O, IMAP, IMAP -O, Inbox

Message Waiting Indicator synchronization

UM-C, UM-D, UM-B (8.6), UM-O (8.6.2 SU2), UM-G, IMAP, IMAP -O, IMAP-N, Inbox

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox

UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox

Embedded DVR-style interface to play, pause, rewind, fast forward

UM-C, UM-B, UM-O, IMAP-O, IMAP-N, Inbox

UM-C, UM-D, UM-O, UM-B, IMAP-O, Inbox

UM-C, UM-D, UM-O, UM-B, IMAP-O, Inbox

Generic media player to play, pause, rewind, fast forward

X

X

X

Respond to voice mail with email

X

X

X

Access voice mail via Cisco Jabber for Mac

X

X

X

Access voice mail via Cisco Jabber for iPad

X

X

X

Access voice mail via Cisco Jabber for Windows

X

X

X

Access voice mail via Cisco Unified Personal Communicator

X

Access voice mail via IBM Lotus Sametime

X

X

X

Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync

X

X

X

RSS inbox reader

X

X

X

End User Features

Video Greetings

X

Personal web administration via Cisco Personal Communications Assistant

X

X

X

Full or brief TUI menus

X

X

X

Change prompt and message playback speed

X

X

X

Address/record or record/address message

X

X

X

Record multiple personal greetings

7 greetings

7 greetings

7 greetings

Holiday schedule and greeting

X

X

X

Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone

X

X

X

Record separate sets of greetings in different languages

X

X

X

Message notification - SMTP text, pager, phone destinations, SMS

X

X

X

Intelligent Notifications (HTML-based notifications with actionable links)

X

X (10.0 and later - supports .wav file attachments)

Cascade message notifications

X

X

X

Voicemail Quota Notifications

X

Announce/don't announce message counts (total, saved, new)

X

X

X

Announce/don't announce transferred call

X

X

X

Send callers to call, directory, or interview handlers

X

X

X

Select order of message receipt (LIFO/FIFO, type) via GUI

X

X

X

RIM Blackberry support

Via Cisco Unified Mobile Communicator

Via Cisco Unified Mobile Communicator

Via Cisco Unified Mobile Communicator

Nokia Symbian support

Via Cisco Mobile and Cisco Unified Mobile Communicator

Via Cisco Mobile and Cisco Unified Mobile Communicator

Via Cisco Mobile and Cisco Unified Mobile Communicator

Apple iPhone support

Via Cisco Jabber

Via Cisco Jabber

Via Cisco Jabber

Android support

Via Cisco Jabber

Via Cisco Jabber

Via Cisco Jabber

Interrupted Session Recovery

X

X

X

Alternate extensions

X

X

X

Private distribution lists

X

X

X

PIN-less login to voice mailbox

X

X

X

Address messages to frequently used names

X

X

X

Customizable subject lines (for visual voicemail)

X

X

X

Voice message store and forward (to external mailbox)

X

X

X

Announce if message has been sent to multiple recipients

X

X

X

Listen to names of all recipients of a message

X

X

X

Remove prior introductions when forwarding a message

X (8.6 and later)

X

X

Outside callers can mark messages as private

X

X

X

Speech-to-Text: Read text-based voicemail transcripts in e-mail (Cisco SpeechView feature)

X

X

X

Call Transfer Features

Route incoming calls by caller ID

X

X

X

Route incoming calls by time of day

X

X

X

Route incoming calls by calendar (free/busy on Exchange)

X

X

X

Simple transfer and screening

X

X

X

Transfer to alternate contact number

Up to 12 numbers

Up to 12 numbers

Up to 12 numbers

Disable transfer prompts

X

X

X

Speech Recognition Interface (ASR)**

Voice dial directory, personal contacts

X

X

X

Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message)

X

X

X

Pause, resume, speed up, slow down, skip ahead, skip back commands

X

X

X

Edit and manage personal greetings

X

X

X

Speech access to meetings in Cisco Unified MeetingPlace, Unified MeetingPlace Express, and Outlook

X

X

X

Allow users to speak voicemail passwords

X

X

X

Allow users to speak time and dates

X

X

X

Toggle between speech recognition and touch-tone conversations

X

X

X

Speech-Enabled Automated Attendant (Speech Connect Feature)

Dial by saying the name of person or department you want to contact

X

X

X

Hear the contact’s name in their own recorded voice

X

X

X

Configure as a speed dial on the phone

X

X

X

Support up to 100,000 names in the speech directory

X

X

X

Partition support (limit the directory search scope to a certain population of employees)

X

X

X

Email Access Via Text-To-Speech

Play, repeat, save messages

X

X

X

List and play supported message attachments

X

X

X

IP Phone Services

Visual Voicemail for Unified IP Phones

X

X

X

Manage messages

X

X

X

Icon representation of urgent messages

X

X

X

Sort messages by caller, date, type, priority

X

X

X

Search messages by caller, sender, date, CLID, priority

X

X

X

Fax

Cisco Fax Server

X

X (Cisco no longer sells Cisco Fax Server – supports OpenText’s RightFax Server)

X (Cisco no longer sells Cisco Fax Server – supports OpenText’s RightFax Server)

Third-party fax server

X

X

X

Single phone number for voice calls and fax transmissions

X

X

X

Localizations

English (US-ENU)

X

X

X

TTD/TTY

X

X

X

Languages supported (see individual solution guides for details)

29

29

29

Enterprise Deployment

System networking

X

X

X (HTTPS Networking, new in 10.0 and later; supports up to 25 locations and 250,000 objects (up to 100,000 users and an additional 150,000 system/VPIM contacts) in the directory)

Advanced Cisco Unity Connection to Cisco Unity networking

X

X

X

Multiple Sites

X (20 locations)

X (20 locations)

X (20 locations. 25 locations with HTTPS Networking in 10.0 and later)

VPIM

X (100 locations)

X (100 locations)

X (100 locations)

AMIS

Cisco Unity Bridge

Redundancy

X

X

X

Survivable Remote Site Voicemail deployment at the branch

X (9.1 and later)

X (10.5 and later; supports MWI (Message Waiting Indicator) and up to 35 nodes/branches)

Search space and partition support

X

X

X

Support on virtual server

X

X

X

Single Sign-On for browser applications

X (8.6.2 and later -OpenAM)

X (OpenAM)

X (SAML)

Tenant Partitioning

X

Support for Cross-Origin Resource Sharing (CORS)

X (10.5 and later)

Telephony Environments

Cisco Unified Communications Manager

X

X

X

Cisco Unified Communications Manager Express

X

X

X

Cisco Unified Communications Manager Session Management Edition

X

X

X

Cisco Unified SIP Proxy

X

X

X

Legacy PBX via PBX IP Media Gateway (PIMG)

X

X

X

Multiple Simultaneous Integrations

X

X

X

Serial Integrations (via PIMG)

X

X

X

Analog Integrations (via PIMG)

X

X

X

QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR)

X

X

X

QSIG-enabled PBX integration via Cisco Unified Communications Manager

X

X

X

Support for E.164 formatted phone numbers

X

X

X

SIP Early Offer

X

URI Dialing support via Alternate Extensions

X (10.5 and later)

Security Features

SE Linux Policies

X

X

X

Password and PIN policy options

X

X

X

Call-restriction tables - prevent toll fraud

X

X

X

Secure, private messaging

X

X

X

Secure delete

X

X

X

Security event logging

X

X

X

User PIN reset

X

X

X

Message archiving utilities

X

X

X

Message aging policies for group or per-user

X

X

X

Support HTTPS for secure web access

X

X

X

Secure Signaling and Media

X

X

X

Secured Hash Algorithm for PIN and web password

SHA-1
MD-5

SHA-1
MD-5

SHA-1
MD-5

Multi-Server SAN Certificate Support

X (10.5 and later)

NTLMv2 for Single Inbox Authentication

X (8.6.2 SU4)

X

X

Administration

Admin interface

Web & CLI

Web & CLI

Web & CLI

Bulk administrative update tool

X

X

X

Installation

<1 hour

<1 hour

<1 hour

Reports

X

X

X

Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification

X

X

X

Single Sign-On Supported with REST-based APIs

X (9.1 and later)

X

System Broadcast

X

X

X

Simple Network Management Protocol (SNMP) support

X

X

X

Message handling actions (determines how specific types of messages are handled)

X

X

X

Auto-Attendant unlimited levels

X

X

X

Directory, Call, Interview Handlers

X

X

X

Dispatch messaging

X

X

X

Alternate TUI Key Mappings

X

X

X

Custom Key Mapping

X

X

X

Share subscriber licenses among networked servers (license pooling)

X (via Enterprise License Management)

X (via Prime License Management)

Enterprise/Prime
License Management (ELM/PLM)

X

X

Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder

X

X

X

Application and database audit logging

X

X

X

IPv6 support

X

X

X

* Desktop Messaging Abbreviations
VM = Voice Messaging
IM = Integrated Messaging
UM = Unified Messaging with Single (Microsoft Exchange or IBM Lotus Domino) Message Store
UM-E = UM with Microsoft Exchange Message Store
UM-D = UM with IBM Lotus Domino and Cisco Unity Connection Message Store ( ***via Esnatech and Donoma Software)
UM-C = UM with Microsoft Exchange and Cisco Unity Connection Message Store
UM-B = UM with Microsoft Business Productivity Online Suite - Dedicated (BPOS-D) and Cisco Unity Connection Message Store
UM-O = UM with Microsoft Office 365 and Cisco Unity Connection Message Store
UM-G = UM with Google Mail and Cisco Unity Connection Message Store ( ***via Esnatech)
UM-V = UM with VMWare Zimbra and Cisco Unity Connection Message Store ( ***via Esnatech)
UM-GW = UM with Novell GroupWise and Cisco Unity Connection Message Store ( ***via Esnatech and Donoma Software)
IMAP = Access to voice mails via IMAP Client
IMAP-O = Access to voice mails via IMAP Client, using VMO (ViewMail for Microsoft Outlook plug-in)
IMAP-N = Access to voice mails via IMAP Client, using VMN (ViewMail for IBM Lotus Notes plug-in)
Inbox = browser based voicemail inbox access
** US English Only

Cisco Unity Details: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/index.html.

Cisco Unity Connection Details: http://www.cisco.com/en/US/products/ps6509/index.html.

Cisco Unity Express Details: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/index.html.