Cisco Unity

Cisco Unity 8.0 for Microsoft Exchange

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Cisco® Unified Communications Solutions enable collaboration so that organizations can quickly adapt to market changes while increasing productivity, improving competitive advantage through speed and innovation, and delivering a rich-media experience across any workspace, securely and with optimal quality.

Product Overview

Cisco Unity ® unified messaging is a foundational element in bringing unified communications solutions to enterprise-scale organizations. The solution provides anytime, anywhere collaboration through a broad range of productivity-enhancing features, a flexible platform including powerful migration tools for investment protection, and industry-leading capabilities for security and reliability such as Secure Messaging.

Features and Benefits

Anytime, Anywhere Collaboration

• Powerful unified messaging: Cisco Unity unified messaging integrates transparently with Microsoft Exchange, allowing you to handle all your messages-email, voice, and fax- through a single inbox using the Outlook email client. Icons provide simple visual descriptions of each message type, and because every message is delivered to one inbox, you can see the number, type, and status of all your communications at a single glance. You also can reply to, forward, and save your messages-regardless of media type-in public or personal Microsoft Outlook folders with just a click of the mouse, decreasing response times and increasing organizational agility and customer service.

• Mobile access to voice messages: Cisco Unity unified messaging delivers all-in-one messaging for mobile users. Mobile workers using a Palm Treo or RIM BlackBerry device can simply double-click to play voice messages within their smartphone email applications. The Cisco Unity solution supports a variety of notification options that allow you to customize the way you are notified of new voice messages. Cisco Unity Unified Messaging for Microsoft Exchange users can access their voice messages using Cisco Unified Mobile Communicator, which alerts you to new voicemail messages and provides access to a visual representation of your office voicemail box. You can then select, play back, or delete your messages in any order. Even for users with basic mobile phones, the Cisco Unity solution is optimized to enhance mobile productivity. When you retrieve messages from a mobile phone, speech recognition allows for hands-free usage of the system. The Speech Connect for Cisco Unity feature allows you to say the name of the person you want to reach, and it places a call to that person. If a call is dropped because of a less-than-fully reliable mobile phone network, the Interrupted Session Recovery feature resumes, on the next call-in, the session where the call left off, reducing lost time.

Flexible Platform

• Virtualization: Cisco Unity 8.0 can be supported on a VMware platform. Deploying Cisco Unity on VMware can help your organization reduce expenses, increase operational efficiencies, and lower your environmental effect. Learn more in the Design Guide for Cisco Unity Virtualization at:

• Migration at your own pace: Whether you need a rapid migration to IP telephony or require a more gradual pace, the Cisco Unity solution immediately improves productivity while allowing you to migrate at your own pace. Designed for an IP environment, this solution plays a central role in the migration of your telephony infrastructure from time-division multiplexing (TDM) to IP. The application interoperates with Cisco Unified Communications Manager and traditional telephony systems, including multiple-vendor private-branch-exchange (PBX) systems, at the same time to help you transition to IP telephony while protecting your existing infrastructure investments. In addition, Cisco Unity Session Initiation Protocol (SIP) integration provides native support for SIP proxy servers, designated SIP phones and clients, and SIP-enabled access gateways, to give SIP users access to the full array of benefits that the Cisco Unity application delivers.

• Networking capability: Cisco Unity unified messaging allows you to easily integrate your system with other voice messaging systems in your environment. The application includes a digital-networking module that allows the system to connect to other Cisco Unity or Cisco Unity Connection servers at the same site through the LAN, or remote sites using a WAN or the Internet. Digital networking makes communicating with co-workers at remote locations fast and efficient by allowing you to send subscriber-to-subscriber messages anywhere in the world. The Cisco Unity system supports Voice Profile for Internet Mail (VPIM [digital]) and Audio Messaging Interchange Specification (AMIS [analog]) networking, which allow message interchange between disparate messaging systems that also support these industry-standard messaging protocols, helping to ensure a smooth system migration.

A powerful message networking option available with this solution is the Cisco Unity Bridge. With Cisco Unity Bridge, you can send subscriber-to-subscriber messages to anyone in your organization who resides on a TDM-based Avaya or Octel voicemail system supporting Octel Analog Networking.

Secure and Reliable

• Secure Messaging: Cisco Unity unified messaging can encrypt messages as they are taken. You can then listen to the messages either through the telephone user interface (TUI) or from Microsoft Outlook, and the messages will be properly decrypted. With Secure Messaging, if a message is then forwarded outside the organization, the recipient of the forward will be unable to decrypt that message. Thus you can use Secure Messaging to prevent messages from leaving the organization.

• Additionally, you can mark messages as private, in which case the encryption mechanism limits playback to only the original intended recipient. You can also configure encryption keys to expire after a set period of time, meaning messages will become unplayable records after the end of the expiry period even if copied to a computer hard drive. With Secure Messaging you can be assured that your security and compliance policies will be strictly adhered to while still allowing users the benefits of unified messaging.

• Resistance to Microsoft Exchange service interruptions: Cisco Unity unified messaging is designed to easily handle Microsoft Exchange service outages. The application uses the Cisco Unity Message Repository, which allows the system to continue taking new voice messages when the email system or network is offline. System subscribers also can retrieve these messages, minimizing service disruption. Additionally, because it keeps a local snapshot of the Active Directory environment, the Cisco Unity solution is not affected by Active Directory service concerns.

• Failover and standby redundancy: The Cisco Unity application supports configuration as a standby pair. In such a configuration-even in the case of a server failure-the system environment transparently fails over to the secondary Cisco Unity server, helping ensure high availability. Cisco Unity unified messaging can also support a capability called Standby Redundancy, which gives the system resilience during site-level failures. If a catastrophic site-level disaster occurs, you can manually switch the Cisco Unity system to a secondary site, allowing recovery of service within a short time window.

Table 1 lists more features and benefits of Cisco Unity 8.0.

Table 1. Features and Benefits of Cisco Unity 8.0

New for Cisco Unity 8.0

• Advanced Cisco Unity to Cisco Unity Connection networking allows both solutions to be networked transparently together, supporting user, distribution list, local location, and search space replication; delivery of voice messages to both remote users and groups; and cross-box features such as logins and transfers.
• Cisco Unity virtualization is supported with the Cisco Unified Computing System platform.
• The solution supports Microsoft Exchange 2007 VPIM.
• It supports Microsoft Internet Explorer 8.0.
• Cisco Unity 8.0 supports Microsoft SQL 2005 as data store along with SQL 2000.
• It supports Cisco Fax Server 9.4.
• Google search for installation, maintenance, and administration documentation is embedded.

Interoperability and Availability

• VPIM support for multiple types of private branch exchanges (PBXs) with one centralized Cisco Unity system provides for digital interoperability.
• AMIS support provides for analog interoperability.
• Cisco Unity Bridge offers interoperability with traditional Avaya or Octel voicemail systems.
• The solution supports network messages with Cisco Unity Express or Cisco Unity Connection with VPIM.
• Cisco Unity Message Repository manages new voice messages when the email system or network is offline.
• Q Interface Signaling Protocol (QSIG) and Digital Private Network Signaling System (DPNSS) support enhances integration with traditional PBXs.
• Failover capability prevents service disruption if the unified messaging server is unavailable, delivering enhanced reliability and serviceability.

Message Access from the TUI

• You can quickly modify your transfer settings through the voice user interface (VUI) or TUI so that calls are routed to you using predefined locations or calling party ID (CPID), also know as Follow Me.
• You can immediately reply back to external callers directly from the TUI based on CPID (Enhanced Caller Live Reply).
• You can strip forward introductions through the TUI prior to reforwarding a message.
• Both intuitive speech and "press-or-say" capabilities enable the use of speech commands to navigate menus and manage voicemail messages (Speech Access).
• A Text-to-Speech (TTS) module reads email messages over the telephone in clear, spoken words.
• You can automatically return to in-progress message composition or playback if you ended a session prematurely (Interrupted Session Recovery).
• You can screen voicemail messages as they are being recorded (Message Monitor).
• You can view, listen, respond to, and play back messages using the Cisco Unified Communications Widget for Visual Voicemail on Cisco Unified IP Phones. Learn more about Visual Voicemail at:
• You can play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, or skip to the next message).
• You can deliver messages to users at designated telephone numbers-for example, home, cellular or mobile telephone, or remote-office telephone.
• You can reverse, pause, or fast forward during message playback.
• You can control volume and speed during message playback.
• You can pause or resume during message recording.
• You can address messages to multiple recipients.
• You can list all system subscribers in a central directory (Global Addressing).
• You can locate a message by number or name (Go to Message).
• You can record messages and specify them as regular, urgent, private, or future delivery.
• You can record messages and request a return receipt.
• You can switch between spelling the name and extension when addressing a message.
• You can immediately reply to messages by calling them back directly from the TUI (Live Reply).
• You can forward faxes to any fax machine from a touch-tone telephone.

Message Access from the PC

• You can access voice messages visually with Internet Message Access Protocol (IMAP) client; note that you can deploy either Cisco Unity Inbox or IMAP client.
• With a digital video recorder (DVR)-style interface in email client, you can play, rewind, pause, or fast forward voice messages with a few mouse clicks.
• You can send voice and fax messages to anyone who can receive Internet email.
• You can download all message types and respond to or create new messages offline.
• You can save voice and fax messages along with email in public or personal Microsoft Exchange or Microsoft Outlook folders for a complete record of your communications.
• You can apply Microsoft Exchange Inbox Assistant rules to voice and fax mail.

End-User Features

• You can present most recently addressed subscribers first when addressing messages.
• You can include CPID and caller name in the subject line for outside caller messages (customizable subject lines).
• You can determine message durations before listening to the message.
• Outside callers can mark messages as private.
• Newer Cisco Unified IP Phones offer a constant message count.
• If you log in from the same telephone number multiple times, the Cisco Unity system asks if you want the system to recognize you when dialing from the same number in the future.
• When addressing a message, the Cisco Unity system returns the match name when dual-tone multifrequency (DTMF), also known as touch-tone, entry has reached uniqueness.
• You can customize your message-notification options, manage personal greetings, or change passwords with Cisco Unity Assistant (the Cisco Unity Personal Communications Assistant web browser-based personal administrator).
• You can select conversation type; full or brief prompts are supported.
• You can change prompt and message playback speed.
• You can address and then record a message, or record and then address a message.
• You can record up to five personal greetings (alternate, busy, internal, off-hours, or standard).
• You can specify the order in which messages are presented over the phone, by message type (voice, fax, or email), urgency, or last in, first out/first in, first out (LIFO/FIFO).
• You can create private distribution lists and address messages to them through the TUI or by using Cisco Unity Assistant.
• You can set an expiration date for any personal greeting.
• You can manage an alternate greeting, require callers to listen to the full greeting, or notify users when a greeting is on.
• You can provide message notification for new messages through devices such as Simple Mail Transfer Protocol (SMTP) text, pagers, and phone destinations.
• You can provide message notification with Short Message Service (SMS) text messaging for mobile users; the Cisco Unity system supports the Short Message Peer-to-Peer (SMPP) 3.4 protocol for interoperability with all major SMS center providers.
• With a cascade message-notification feature, you can send additional notification types if a message is not retrieved.
• You can select whether or not message counts are announced; options include type, totals, saved, and new counts.
• You can specify whether or not the Cisco Unity system announces a transferred call.
• You can specify Call Forward to a personal greeting or busy greeting.
• You can specify an after-greeting action; after a subscriber greeting, callers can be directed to leave a message, sign in, or hang up, or they can be sent to call handlers, a directory handler, an interview handler, or a subscriber.
• Speech Connect for Cisco Unity allows both internal and external callers, using only their voice, to be quickly connected to any employee in the company directory.

System Administration Overview

• You can integrate the Cisco Unity system with Cisco Unified Communications Manager and leading traditional telephone systems, even simultaneously, thereby paving the way for a smooth transition to IP telephony.
• The Cisco Unity system offers native support for SIP proxy servers, designated SIP phones and clients, and SIP-enabled access gateways.
• An intuitive browser-based system administration console and tools simplify installation, maintenance, and daily use and allow maintenance from any PC on the network.
• Cisco Unity Assistant (the Cisco Unity Personal Communications Assistant web browser-based personal administrator) allows IT staff to enable end users to manage more of their own accounts, saving time and decentralizing routine administration.
• Superior component-based server architecture provides a solid and flexible foundation for future growth.
• Innovative use of streaming media provides efficient audio delivery.
• Fault-tolerant system tools include robust security, file replication, event logging, and optional software Redundant Array of Independent Disks (RAID) levels 0-5.
• The Cisco Unity system offers full localization in U.S. English, French, German, and Japanese-including system prompts, subscriber conversations, browser-based administration consoles, and product documentation.
• Localized telephone system prompts are available in multiple languages, including five dialects of English (Australian, Canadian, New Zealand, United Kingdom, and United States), Arabic (Formal), three dialects of Chinese (Cantonese, Mandarin Chinese [PRC], and Mandarin Chinese [ROC]), Czech, Danish, Dutch, Flemish, French (European and Canadian), German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian and European), Russian, two dialects of Spanish (Latin American and European), and Swedish.
• The Cisco Unity system supports physical terminal line (tty) conversation for accessibility.
• The system is scalable to 200 ports and 15,000 unified messaging users per server (depending on server type; refer to the Cisco Unity Supported Platforms list at: These servers are then networked to support larger enterprise environments.
• The Cisco Unity application is supported on a VMware platform.

System Administration Features

• Alternate extensions are configurable by you or the system administrator.
• Alternate key mappings for message retrieval can help you transition from your existing voicemail system.
• Automatic gain control gives you consistent message volume playback levels.
• Billing ID is configurable on the system.
• You can browse to another Cisco Unity Administrator on a networked Cisco Unity server.
• The system supports call-holding queues.
• Call handlers can accept calls, play recorded prompts, route calls, and accept messages.
• Caller ID is supported.
• Call Routing and Automated Attendant features are configurable.
• Call Screening is configurable.
• Class-of-service support controls subscriber access to features.
• You can create subscribers individually or in bulk.
• Cross-Server Live Reply is supported for Cisco Unified Communications Manager deployments.
• Cross-Server Logon is supported for Cisco Unified Communications Manager deployments.
• Day and time stamps for messages are supported.
• Directory handlers can manage how callers search the directory.
• You can search the directory by spelling a subscriber name; entry of up to 24 letters is allowed.
• You can access your mailbox easily from your personal greetings by logging in to the TUI without entering your ID.
• Encrypted Skinny Client Control Protocol (SCCP) and Secure Real-Time Transport Protocol (SRTP) are supported for Cisco Unified Communications Manager integrations.
• Event logging is supported.
• Automatic and manual failover are supported.
• Automatic and manual failback are supported.
• Full mailbox warning is supported.
• Guided installation is supported.
• You can configure a list of observed holidays.
• Guest conversation is customized for the hotel and resort industry.
• A property-management-systems (PMS) interface is available (requires purchase of PMS hotel communication software from Percipia Networks).
• The Interview Handlers feature collects recorded input from callers.
• Identified subscriber messaging (ISM) between networked Cisco Unity servers in the same dialing domain is supported.
• You can configure how the Cisco Unity system handles messages that are interrupted by disconnected calls.
• A message-waiting indicator (MWI) is supported.
• You can move subscriber mailboxes without shutting down the Cisco Unity system.
• Multiple administrative levels are supported to control access to pages in the system administration GUI by class of service (read, modify, or delete rights).
• Multiple audio codecs are supported.
• Multiple time zones are supported.
• Music on hold is supported.
• Nondelivery or delivery receipt reason details are presented in the GUI inbox.
• Microsoft Exchange 2007 and Outlook 2007 IMAP are supported.
• OS, message store, and third-party software support includes:
• Message-store support: Microsoft Exchange 2003 and 2007
• Windows Server 2003 on the Cisco Unity server (refer to release notes for details:
• Windows Server 2003 Enterprise Edition on the Cisco Unity server (refer to release notes for details:
• Support for data-protection software
• Support for remote-access software
• Support for monitoring software
• You can specify the public distribution lists to which new users will be added.
• Restriction tables are configurable.
• The Exclude Return Receipts Registry Controlled feature is supported.
• Schedules are configurable.
• You can self-enroll to set a password, record your voice name, and specify your directory listing.
• Subscriber licenses can be shared among networked Cisco Unity servers (license pooling).
• A status monitor gives the system administrators real-time status of fax and telephone ports, reports in progress, and system configuration.
• System broadcast messages are supported for single Cisco Unity server deployments and multiple server deployments.
• System greetings are configurable.
• Time stamps for 12- and 24-hour clocks are supported.
• The system automatically adjusts the time clock for daylight savings time.
• Cisco Unity unified messaging offers a TUI greetings administrator (Cisco Unity Greetings Administrator).


• Cisco Fax Server 9.4, an optional, full-featured fax solution based on the market-leading Open Text Fax Server, Right Fax Edition (formerly Captaris RightFax) 9.4 product line, is available.
• For information about the supported third-party fax-server hardware and software, visit:


• Secure Messaging enforces voicemail retention policies and prevents the compromise of voicemail messages with proprietary or confidential content forwarded to someone outside the enterprise.
• A host intrusion prevention system is supported; the Cisco Security Agent standalone agent protects Cisco Unity servers from worm and virus attacks. An optional Cisco Security Agent management console is also available.
• Password and personal-identification-number (PIN) security policy options enforce expiration, complexity, reuse, and lockout.
• An optional RSA Secure-ID two-factor one-time PIN authentication server interface is available.
• Call-restriction tables prevent toll fraud.
• Security event logging and reports of failed login and account lockouts help detect "PIN cracker" attack attempts.
• SRTP and signaling encryption helps ensure secure communication between the Cisco Unity system and Cisco Unified Communications Manager.
• The Subscriber PIN Reset feature in Cisco Unity Assistant reduces help-desk calls and operating expenses.
• Message archiving utilities enforce corporate electronic records-retention policies.
• Support for HTTPS provides secure web access to the Cisco Unity system.


• Administrative Access Activity Report
• AMIS Out Traffic Report
• AMIS In Traffic Report
• Call Handler Traffic Report
• Distribution Lists Report
• Event Log Report
• Failed Login Report
• Outcall Billing Report
• Port Usage Report
• Subscribers Report
• Subscriber Message Activity Report
• System Configuration Report
• Transfer Billing Report
• Unresolved References Report


All user and interoperability functions are offered under a single, low-cost user license that can be used for either voicemail or unified messaging. Additionally, port and session capacity and failover redundancy licensing is available in three sizes: 24 ports or sessions, 48 ports or sessions, and 200 ports or sessions.

System Requirements

Cisco Unity unified messaging runs on the Cisco media convergence servers, their equivalents, or VMware. Refer to the Cisco Unity Supported Platform List for hardware configuration and scalability requirements at:
For VMware support, refer to the Design guide for Cisco Unity Virtualization at:

Ordering Information

Table 2. Ordering Information

Product Name

Part Number

Cisco Unity release 8.0


• Unity server license for VM or UM, includes 24 sessions


• Unity server license for VM or UM, includes 48 sessions


• Unity server license for VM or UM, includes 200 sessions


• Unity Virtual Machine license for VM or UM, includes 200 sessions


• One Unity for Exchange User


• Unity Failover Server-24 Ports


• Unity Failover Server-48 Ports


• Unity Failover Virtual Machine-200 Ports


This product is a part of Cisco Unified Workspace Licensing. Please visit for more information and to determine whether Cisco Unified Workspace Licensing is appropriate for you.

Cisco Unified Communications Services

Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services can enhance your technology experience to accelerate true business advantage.