Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Department Attendant Console 8.x and Earlier. The last day to order the affected product(s) is October 21, 2013. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Department Attendant Console 8.x and Earlier
End-of-Life Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.
April 22, 2013
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
October 21, 2013
Last Ship Date: App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
January 19, 2014
End of SW Maintenance Releases Date: App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
October 21, 2014
End of New Service Attachment Date: App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
October 21, 2014
End of Service Contract Renewal Date: App. SW
The last date to extend or renew a service contract for the product.
January 17, 2016
Last Date of Support: App. SW
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.
October 31, 2016
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Replacement Product Part Number
Replacement Product Description
Cisco Unified Department Attendant Console
Cisco Unified Attendant Console Department Edition 9.x
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.