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Cisco Unified Communications Manager Express

Selling Cisco Unified Communications Manager Express with Cisco Unity Express

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Comparing Cisco Unified Communications Manager Express with Cisco Unified Communications Manager

The Cisco portfolio of IP communications options offers solutions suited to meet the needs of any customer and any deployment situation. To determine which solution or combination of solutions will best suit your customer, start by addressing your customer's needs:

• Data needs: Does your customer need a new router, or is a router currently in place? If so, which model? In addition to voice, does your customer want to upgrade the WAN or LAN data infrastructure? Is the customer's WAN quality of service (QoS)-enabled?

• Capacity requirements: How many IP phones, analog devices, and circuits or trunks are required at each site today? How many will be required in 6 to 12 months?

• Feature requirements: What features does the customer require for telephony needs? For example, does the customer need paging, intercom, shared-line appearances, or a key system setup in "square mode", where each phone shares a common configuration, with all trunk lines appearing on line keys with direct access? Or does the customer require an office system setup more like a private branch exchange (PBX) with direct-inward-dialing (DID) numbers?

• Voicemail and Automated Attendant: How many voice mailboxes does the customer need? Will the customer require Cisco Unity® or Cisco Unity Express with Integrated Messaging or integration with an existing third-party voicemail system? Unified messaging? Centralized or local message store?

• Applications: Does the customer want more advanced voice applications, such as those typically deployed across an entire enterprise, or does the customer need more streamlined applications that can be customized on an office-by-office basis?

• Management capabilities: Is your customer looking for an easy-to-deploy solution based on Cisco IOS® Software? Is the customer more comfortable with a centralized or a local call-processing deployment?

• Network integration: Is the customer interested in a secure, converged solution for voice and data? How integrated are the remote sites? Are the sites loosely coupled branch-office locations or tightly integrated infrastructures with high bandwidth to all sites? Or are the sites a combination of both infrastructures?

• Future direction: Is the customer interested in trying IP communications on a limited, local basis that provides a path to a centralized model? Does the customer want to deploy other services at branch-office locations in addition to voice?

When deciding between Cisco ® Unified Communications Manager Express and Cisco Unified Communications Manager - or a combination of both - to provide call-processing functions, consider the characteristics of each solution given in Table 1 and compare them to your customer's answers to the previous questions.

Table 1. Cisco Unified Communications Manager Express Compared with Cisco Unified Communications Manager

Cisco Unified Communications Manager Express (Version 8.0)

Cisco Unified Communications Manager (Versions 8)

Up to 450 phones per site

More than 500 phones per site

Call processing at each site

Call processing at each site, or centralized

No servers required: Runs on Cisco 1861, 2800, 2900, 3800, and 3900 Series Integrated Services Routers

Media convergence server (MCS)-based solution for larger deployments

Cost-effective solution for voice, video, and data on a converged platform

Cost-effective solution for a voice-only deployment when positioning a larger opportunity, especially using centralized call-processing model

Support for a subset of the Cisco IP Telephony productivity applications delivered using XML

Support for all Cisco IP Telephony productivity applications, including Cisco Unified Contact Center, Cisco Unified Meeting Place® conferencing, Cisco Personal Assistant, and Cisco Emergency Responder

Easy deployment with Cisco Configuration Professional tool, and rapid one-to-many upgrades using centralized scripting; centralized configuration and administration can be achieved using Arcana's Manage Express iManage solution

Centralized server-based installation with web-based configuration for each application

Failover achieved by using a local second router running Cisco Unified Communications Manager Express (CME)

Failover supported with Cisco Unified Communications Manager clusters and Survivable Remote Site Telephony (SRST) on remote Cisco router if a WAN failure occurs

Business-Class Feature Set (Smaller to Midsize Office Deployments)

Enterprise-Class Feature Set (Larger Office Deployments)

• Key system or PBX or hybrid call control mode
• PBX call control mode
• System administration with HTML or Cisco IOS Software command-line interface (CLI)
• System administration with HTML
• Video telephony support
• Video telephony support
• Phone-to-phone automatic answer intercom
• Phone-to-phone automatic answer intercom
• Cisco IP Communicator
• Cisco IP Communicator
• Internal paging with the phones
• Third-party application used for paging
• Call routing provided by Basic Automatic Call Distribution (B-ACD) functions
• Call routing using Cisco Unified Contact Center
• Music on Hold (MoH) from external source using foreign exchange office (FXO) or ear-and-mouth (E&M) port; five MoH streams from router flash memory
• Server-based MoH with multicast
• Boss-secretary features
• Enhanced boss secretary features
• Support for 8-party ad-hoc conference within integrated services router (ISR)
• Multiparty conference calls (>3)
• Hook flash-memory pass-through to analog FXO lines
• Not supported as of Release 4.1
• Extension mobility
• Extension mobility
• Site-to-site transcoding
• Transcoding
• Support for 32-party Meet-Me conferencing within ISR or Cisco Webex Conferencing
• Meet-Me conferencing or Cisco Webex Conferencing
• Forced Authorization Codes (FAC)
• Account and matter access codes
• Call detail records (CDRs) available
• Call trace facility
• Dial-plan partitioning with Logical Partitioning Class of Restriction (LPCOR)
• Dial-plan partitioning
• Per-call outbound caller ID blocking
• Per-call outbound caller ID blocking
• Uniform dial plan, and interoffice calls on public switched telephone network (PSTN) or WAN
• Uniform dial plan, and interoffice calls on PSTN or WAN
• XML support
• XML support with local authentication
• Support for all Cisco Unified IP Phone 6900 and 7900 Series models; analog with Cisco VG224 Voice Gateway, Cisco VG202 or VG204 Voice Gateway, or router foreign exchange station (FXS)
• Support for all Cisco IP phones, analog with analog telephone adapter (ATA), Cisco VG248 and VG224 Analog Phone Gateways, or router FXS
• Attendant console using Cisco Unified IP Phone 7975, 7971, 7965, 7915, and 7916 models; third-party PC-based attendant console available
• Web-based Cisco Attendant Console with Cisco Unified IP Phone; third-party PC-based attendant console available
• Complete investment protection with migration to Cisco Unified Communications Manager
• Zero-cost Cisco Unified Communications Manager Express license conversion to SRST license
• Voicemail support with Cisco Unity Express or Cisco Unity solution
• Voicemail and unified messaging with Cisco Unity solution, or voicemail support with Cisco Unity Express at each location

Cisco Unity Express Compared With Cisco Unity System

Before determining which Cisco voice-messaging solution to recommend to your customer as part of the overall Cisco IP Communications Solution, you must first learn:

• What type of traditional voicemail environment, if any, does your customer have in place? What are the features of that voicemail system? Does it offer broadcast message capabilities and other features? Are all existing features essential to the customer's needs?

• Is voicemail networking between sites, or is another voicemail system required?

• Does your customer want to deploy unified messaging, interactive-voice-response (IVR) capabilities such as database dips, or unified communications with speech recognition using Cisco Personal Assistant?

• Does your customer require voicemail distribution lists?

• What Automated-Attendant features are important to your customer? Does the customer want a basic greeting, or multiple greeting options, including time-of-day, day-of-week, and after-hours or multiple-menu options?

When deciding between Cisco Unity Express and Cisco Unity, consider the characteristics of each system given in Table 2 and compare them to your customer's answers to these questions.

Table 2. Cisco Unity Express compared with Cisco Unity Connection and Cisco Unity Solutions

Cisco Unity Express

Cisco Unity Connection

Cisco Unity Software

This comprehensive voice messaging and Automated Attendant solution is designed specifically for small or midsize and branch-office environments.

Cisco Unity Connection is designed for midsize customers requiring integrated messaging, speech recognition, and call-routing rules.

Cisco Unity unified messaging is designed for the enterprise-regional, headquarters, or branch offices where advanced voicemail or unified messaging features are required.

It supports IP telephony environments with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express.

It supports IP telephony environments with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express and dual-mode integration using Cisco Unity PBX IP Media Gateway (PIMG).

It supports IP telephony with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express and multivendor time-division multiplexing (TDM) private-branch-exchange (PBX) deployments using PIMG.

It offers voicemail, integrated messaging, and Automated Attendant.

It offers voicemail, integrated messaging, speech recognition, rules-based call routing, and Automated Attendant.

It offers voicemail, integrated messaging, unified messaging, and Automated Attendant.

Cisco Unity Express is a modular option for Cisco ISRs and multiservice access routers.

The solution provides centralized voicemail applications on a server.

The solution provides centralized or networked voicemail applications on a dedicated media convergence server (MCS).

Software is loaded at the factory and an initialization wizard is provided to ease startup activities.

Windows 2003 is preinstalled on the server.

Standard OS and application software is shipped with the system for customer installation.

It provides an onboard, embedded message store and also supports Internet Message Access Protocol (IMAP).

The solution offers a local message store with IMAP interface for integrated messaging.

The message store resides either on a Cisco Unity server or on a separate server for voice messaging; for unified messaging deployments, it uses either Microsoft Exchange or Lotus Domino.

Beginning with Release 2.0, voicemail message networking is available with other Cisco Unity Express sites or with the Cisco Unity application using Voice Profile for Internet Mail Version 2 (VPIMv2) (RFC 3801).

Cisco Unity Connection supports VPIMv2.

The solution offers a broad range of options for networking between sites, including Cisco Unity Digital Networking, VPIM, Audio Messaging Interchange Specification (AMIS), or Cisco Unity Bridge for Avaya Octel message networking.

The solution provides management interfaces, including an HTML GUI (subscriber or system administrator), a CLI (system administrator), and an extensive telephone user interface (TUI) for subscriber management.

It provides management interfaces, including an HTML GUI (subscriber or system administrator), and a TUI for selected systems and extensive subscriber management.

It provides management interfaces, including an HTML GUI (subscriber or system administrator) and a TUI for selected system administrator and extensive subscriber management.

Cisco Unity Express is ideal for enterprise branch-office deployments because it minimizes WAN bandwidth dependencies. The call handling with Automated Attendant and users' message store is done locally.

Cisco Unity Connection does not affect WAN bandwidth requirements for the remote office because the message store is local to the server.

If the Cisco Unity solution is deployed in a centralized model, consideration is required for WAN bandwidth and QoS problems to the remote-office voicemail.

Multiple languages are supported.

Multiple languages are supported.

Multiple languages are supported.

Cisco Unified Communications Manager Express is an excellent solution for customers who are looking for an all-in-one, easy-to-deploy and manage solution for small to midsize offices. It is also a good solution for branch-office locations where the WAN to remote sites is not yet ready for a centralized Cisco Unified Communications Manager solution, or for companies that require deployment flexibility with key system, hybrid mode or PBX call control. Cisco Unified Communications Manager Express is a quick and cost-effective way for customers to pilot Cisco Unified Communications at one or more sites to familiarize themselves with the technology.
Cisco Unified Communications Manager Express and Cisco Unified Communications Manager share the same telephones, and they provide a similar customer interface for features, including voice messaging, meaning that customers in a multisite environment who do not need to have an integrated approach of Cisco Unified Communications Manager could choose to use Cisco Unified Communications Manager Express in smaller locations and Cisco Unified Communications Manager in headquarters and larger locations (refer to the Abercrombie & Fitch customer success story).
Cisco Unity Express, in conjunction with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager, delivers localized IP-enabled voicemail and basic Automated Attendant applications to meet the business requirements of the small business or branch office. Because there is typically little technical expertise at small-site locations, it has been designed for easy installation and activation.
The Cisco Unity system is the premier unified communications solution for enterprise-scale organizations, delivering powerful unified messaging (email, voice, and fax messages delivered in one inbox) for Lotus Domino and Microsoft Exchange environments.
More feature comparison among the Cisco Unity Express, Cisco Unity Connection, and Cisco Unity applications is available at: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37.html.

Product pages are at the following URLs:

• Cisco Unified Communications Manager Express: http://www.cisco.com/go/ccme

• Cisco Unified Communications Manager: http://www.cisco.com/en/US/products/sw/voicesw/ps556/index.html

• Cisco Unity Express: http://www.cisco.com/go/cue

• Cisco Unity system: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/index.html

For configuration information use the Cisco Unified Communications Manager Express Quote Builder tool: http://tools.cisco.com/cmesb/.
For information about Cisco training and the Cisco Partner E-Learning Connection, visit: http://www.cisco.com/en/US/learning/le36/learning_partner_e-learning_connection_tool_launch.html and search for Cisco Unified Communications Manager Express or Cisco Unity Express.
For answers to your questions, send an email message to: access-ccme-cue@cisco.com.