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Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express 4.1

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Cisco® Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco Integrated Services routers to deliver IP telephony features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express enables the deployment of a cost-effective, highly reliable communications system using a single Cisco Integrated Services Router using Cisco IOS® Software.

Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications. It enables more effective, more secure, more personal communications that directly affect both sales and profitability. It brings people together by enabling a new way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is needed. Cisco Unified Communications is part of an integrated solution that includes network infrastructure, security, mobility, network management products, lifecycle services, flexible deployment and outsourced management options, end-user and partner financing packages, and third-party communications applications.

Customers can now scale IP telephony to a small or medium-sized site with a system that is very simple to deploy, administer, and maintain. Cisco Unified Communications Manager Express is best suited for customers who are looking for an integrated, reliable, feature-rich telephony system for up to 240 users.

Key Features and Benefits

IP telephony is currently undergoing tremendous growth, accelerated by access to value-added features and applications only IP telephony can provide to the end user. Additionally, the cost benefits of converging data, voice, and video onto a single network are adding to the rapid acceptance of this technology. Because it is integrated into a router, Cisco Unified Communications Manager Express enhances the advantages of convergence by offering the following unique benefits:

• Cost-effective operations through a single, integrated voice-and-data platform for all branch-office needs-Highly reliable routers, including the Cisco 2800 and 3800 Series Integrated Services Router platforms, provide robust quality of service (QoS), network security, encryption, firewall, and network modules that deliver content networking and enhanced VPN services to address branch and small-office business needs. The system delivers integrated IP telephony, voicemail, and automated-attendant functions, allowing customers to deploy one device to address all their business needs-thereby simplifying management, maintenance, and operations, and delivering a lower total cost of ownership (TCO).

• Sophisticated key system and private-branch-exchange (PBX) capabilities-Small offices have different workflows and require specialized features to support their work practices. Cisco Unified Communications Manager Express delivers a robust set of telephony features for the small office, and delivers unique value-added capabilities through Extensible Markup Language (XML). These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business.

• Interoperability with Cisco Unified Communications Manager-Customers can deploy Cisco Unified Communications Manager at larger sites and deploy Cisco Unified Communications Manager Express at branch-office locations where local call processing is required. Using H.323 or Session Initiation Protocol (SIP), trunking calls can be routed over the WAN with calling-party name and number information, plus compressed voice for better WAN bandwidth utilization.

• Investment protection and ease of upgrade to centralized call-processing systems-Through a simple software configuration change on the router, a system with Cisco Unified Communications Manager Express can be converted to a highly available survivable telephony gateway for a remote site in a centralized Cisco Unified Communications Manager deployment architecture. This flexibility helps ensure full investment protection to successful businesses that might outgrow the system capacity.

• Remote maintenance and troubleshooting-Customers can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly graphical user interface (GUI) to configure and administer Cisco Unified Communications Manager Express.

Cisco Unified Communications Manager Express allows a Cisco Integrated Services Router to provide call processing for locally attached IP and analog phones. All the necessary files and configurations for IP phones are stored internally on the router, providing a single platform solution. In addition, the solution offers a robust set of public-switched-telephone-network (PSTN) interfaces, a wide selection of WAN interfaces, integrated voicemail and automated attendant, and a full phone portfolio. Cisco IOS Software offers industry-leading voice features designed for IP-based telephony systems, such as H.323 and SIP signaling, advanced QoS, and interworking with an H.323 gatekeeper or SIP proxy server-all available for use with Cisco Unified Communications Manager Express deployments. In addition, integrated functions such as channel service unit/digital service unit (CSU/DSU) and Network Termination 1 (NT1) devices are available with digital PSTN interface cards to provide flexible and robust voice services.

IP Phone Support

Although Cisco Unified Communications Manager Express is typically suitable for fewer than 200 users, a maximum of 240 IP phones can be supported across a choice of platforms. IP phone operation is similar to Cisco Unified Communications Manager, allowing for ease of user training if customers migrate to a Cisco Unified Communications Manager as they outgrow the Cisco Unified Communications Manager Express solution. Table 1 lists the maximum numbers of phones supported on each platform with Cisco Unified Communications Manager Express 4.1.

Table 1. IP Phone Support per Platform

Platform

Maximum Number of Phones

Cisco IAD2430 Series Integrated Access Devices

24

Cisco 2801 Integrated Services Router

24

Cisco 2811 Integrated Services Router

36

Cisco 2821 Integrated Services Router

48

Cisco 2851 Integrated Services Router

96

Cisco 3725 Multiservice Access Router

144

Cisco 3745 Multiservice Access Router

192

Cisco 3825 Integrated Services Router

168

Cisco 3845 Integrated Services Router

240

Figure 1. Cisco Unified IP Phone Family

Cisco Unified Communications Manager Express supports the Cisco Unified IP Phone 7971G-GE, 7970G, 7961G, 7961G-GE, 7960G, 7941G, 7941G-GE, 7940G, 7931G, 7911G, 7906G, and 7902G models, the Cisco Unified Wireless IP Phone 7920 and 7921G, the Cisco Unified IP Phone Expansion Module 7914, the Cisco Unified IP Conference Station 7936, the Cisco Unified Video Advantage application to add video telephony to personal computers, and the Cisco Unified IP Phone 7985G personal desktop videophone. These intelligent Cisco Unified IP phones (Figure 1) support the following enhancements:

• Display-based features with easy-to-use soft keys

• Customer choice of using Skinny Client Control Protocol (SCCP) or SIP for commonly deployed IP phones

• Language localization and feature customization along with support for XML-based applications

• Support for 802.3af or Cisco prestandard Power over Ethernet from a Cisco Catalyst® switch, or Cisco EtherSwitch® network module or high-speed WAN interface card available on the Cisco 2800, 3700, and 3800 series routers

Product Features

Cisco Unified Communications Manager Express provides a sophisticated set of key system and PBX telephony features especially designed for the small and medium business or branch locations. It also provides several industry-unique features that are not available from other traditional telephony solutions. Currently, the features listed in Table 2 are available with Cisco Unified Communications Manager Express Version 4.1. Consult the Feature Navigator at http://www.cisco.com for the latest Cisco IOS Software version.

Table 2. Cisco Unified Communications Manager Express 4.1 Features

Features

Description

Phone features

• Maximum 240 phones per system
• Up to 34 line appearances per phone
• Attendant console functions using Cisco Unified IP Phone Expansion Module 7914
• Fast transfer-blind or consult
• Busy lamp
• Silent ringing options
• Automatic line selection for outbound calls
• Call forward on busy, no answer, and all (internal or external)
• Call-forward-all restriction control
• Do not disturb (DND)
• Feature ring with DND set
• IP phone display of DND state
• Dial-plan pattern load on SIP phones
• Diversion of calls directly to voicemail
• Customization of soft keys
• Enable and disable call-waiting notification per line
• Call waiting with overlay Directory Number (DN)
• Call-waiting ring
• Dual line appearances per button
• After-hours toll-bar override
• Auto-answer with headset
• European date formats
• Hook flash pass-through across analog PSTN trunks
• Idle URL-Periodically push messages or graphics on IP phones
• Last-number redial
• Local name directory lookup
• On-hook dialing
• Station speed dial with configuration changes from IP phone
• System speed dial for 10,000 numbers
• Silent and feature ring options
• SIP-based line-side subscribe, providing basic presence of phone status
• Access features using soft keys or feature access codes
• Remote tele-worker IP phone support
• Dynamic hunt-group join or leave
• Support for analog phones using Cisco Analog Telephone Adapter (ATA) or Cisco VG224 Analog Phone Gateway in SCCP mode
• Support for fax machines on foreign-exchange-station (FXS) ports or ATA using H.323, SCCP, SIP,
• XML application services on Cisco Unified IP display phones
• Station-to-station video with voice using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints

Trunk features

• Analog foreign exchange office (FXO) loop and ground start
• Ear & mouth (E&M)
• Basic Rate Interface (BRI) and Primary Rate Interface (PRI) support (NI2, 4ESS, 5ESS, EuroISDN, DMS100, DMS250) and several other switch types currently supported in Cisco IOS Software
• Caller ID name and number
• Automatic number identification (ANI)
• Digital trunk support (T1/E1)
• Direct inward dialing (DID)
• Direct outward dialing
• E1 R2 support
• Dedicated trunk mapping to phone button
• H.323 trunks with H.450 support
• H450.12 automatic detection of H.450 support for remote H.323 endpoints
• H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints
• SIP trunks and RFC 2833 support
• Transcoding G.711 and G.729a
• ECMA/ISO ISDN Q.SIG supplementary services of basic calls including:
• Call forwarding Busy, No answer, All
• Calling name and line identification (CLIP and CNIP)
• Connected line and name identification (COLP and CONP)
• Message waiting indicator (MWI) and message center support
• MWI pass-though QSIG-to-time-division multiplexing (TDM) voicemail

System features

• Account codes and call detail record (CDR) field entry
• Call back busy subscriber and camp-on
• Per-phone call coverage rules
• Call hold and retrieve
• Call park-Personal and directed
• Call park recall
• Call park assign to extension
• Call pickup directed
• Call pickup local group
• Call pickup explicit group
• Call transfer-Consultative and blind
• Call waiting
• Eight-party impromptu conferencing
• Computer telephony integration (CTI) with Microsoft CRM and Outlook using Cisco IOS Telephony Services Provider (TSP)
• Directory services using XML
• Hunt groups-Sequential, circular, and longest idle
• Hunt-group dynamic log in and log out
• Hunt-groups statistics-daily and hourly
• Intercom
• Meet-me conferencing (32 party)
• Music on hold (MoH)-Internal or external source
• Night service bell or call forwarding
• Overlay extensions for enhanced call coverage
• Called-name display for overlay extensions
• Paging-internal through IP phones or to external system
• Per-call caller ID blocking
• Secondary dial tone
• Standards-based network call transfer and call forwarding using H.450
• Additional system speed-dial option through XML service
• Time of day and Day of week call blocking
• Customizable called-name display
• Support of Survivable Remote Site Telephony (SRST) fallback service phone auto registration
• Basic automatic call distributor (B-ACD) (3 queues) with auto-attendant and call statistics
• Display of number of calls in queue on IP phone
• Agent log in and log out of B-ACD hunt group.
• Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)

Voicemail features

• Integrated voicemail and auto-attendant solution with Cisco Unity ® Express
• Integration with Cisco Unity Voicemail and Cisco Unity Unified Messaging, or third-party voicemail integration (H.323, SIP, or dual tone multifrequency [DTMF])

International localizations

Per-phone localization up to five local languages per system, including English, Bulgarian, Chinese Mandarin and Cantonese, Danish, Dutch, European Spanish, Finnish, French, German, Hungarian, Italian, Japanese Kanji and Katakana, Korean, Norwegian, Polish, Portuguese, Russian, and Swedish

Management features

• Automatic assignment of extensions to phones for easy phone additions
• Extension assigner, allowing for deployment of new phones using voice prompts
• Single Web-based GUI for moves, adds, and changes for system and integrated voicemail with three levels of GUI administration: system administrator, customer administrator, and user
• Centralized network management deployments using Cisco CNS Configuration Engine
• Telephony-service setup and configuration using HTML Quick Configuration Tool
• Simplified Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles

Summary

Cisco Unified Communications Manager Express delivers telephony features required by business users to meet the requirements of the small office or branch location. The Cisco Integrated Services Router offer high reliability and advanced applications, including IP telephony, VPN, firewall, encryption, dial access, Ethernet switching with Power over Ethernet, and content networking-within a single all-in-one platform that is easy to deploy and maintain-resulting in a lower TCO.
As the business expands, Cisco Unified Communications Manager Express can be easily migrated to a Cisco Unified Communications Manager large-scale IP telephony solution. All hardware and software used by this solution is fully compatible with Cisco Unified Communications Manager and Cisco Unified SRST, giving customers investment protection.

Cisco Unified Communications Services and Support

Using the Cisco Lifecycle Services approach, Cisco and its partners offer a broad portfolio of end-to-end services to support the Cisco Unified Communications system. These services are based on proven methodologies for deploying, operating, and optimizing IP communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support, and optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.

For More Information

For more information about Cisco Unified Communications Manager Express, please visit http://www.cisco.com/go/ccme.
If you have questions send e-mail to access-ccme-cue@cisco.com.