Product Bulletin No. 3267
Announcing Orderability and First Customer Shipment of Cisco Unified CallManager Version 4.2(1)
CISCO UNIFIED CALLMANAGER 4.2 ENHANCEMENTS
• Directed Call Park
• Log in/out of Hunt Groups
• Call Forward on Non Registered or No Bandwidth
• Cisco Unified CallManager Assistant on a phone
• Cisco Communication Media Module
• Department of Defense features
• Cisco IOS® Software and Cisco Communication Media Module support for inbound Hookflash for Cisco Unified CallManager and Cisco Integrated Services Routers
• Device mobility improvements (intra-cluster)
• Complex passwords and password aging using Lightweight Directory Access Protocol (LDAP)
• Call Pickup Notification (Audible/Visual)
• Voice quality statistics
ORDERING AND DOWNLOAD INFORMATION
• Instructions for downloading an upgrade package from Cisco Unified CallManager 4.0(2a) or 4.1(3) to Cisco Unified CallManager 4.2(1) are available at http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-42 (Cisco.com login is required to view this content). Because of the new product hold status of Cisco Unified CallManager 4.2(1), anyone wanting to download the upgrade package must first complete a new product hold release request. After the request is reviewed, the submitter will be granted access to the location where the software is posted.
• Upgrade media can be ordered for upgrades from Cisco Unified CallManager 3.3(5), 4.0(2a), or 4.1(3). See the Cisco Unified CallManager 4.2 Data Sheet for more details and part numbers.
• New Installation CDs can be ordered through the normal ordering processes. See the Cisco Unified CallManager 4.2 Data Sheet for more details and part numbers.
• Customers with Cisco SMARTnet® support or Software Application Support plus Upgrades (SASU) contracts will be able to use their existing maintenance contract number to order free copies of Cisco Unified CallManager 4.2 from the Product Upgrade Tool (PUT).
NEW PRODUCT HOLD
1. Place an order for the software. This step can be omitted if you are simply downloading the upgrade from 4.0(2a) or 4.1(3) to 4.2 from Cisco.com. This can be accomplished through normal purchasing methods from Cisco, a distributor, or a partner. There is also a download from Cisco.com for upgrades from Cisco Unified CallManager versions 4.0(2a) and 4.1(3). Cisco maintenance contract holders can take their maintenance contract and use the Product Upgrade Tool (PUT) to generate a $0 order.
2. Fill out the new product hold clearance Web form. (Cisco.com login is required to view this content). Please put in as much detail as possible. The Cisco Sales Order number (SO#) or PUT Order ID are required if CDs are to be delivered. If you intend to download the upgrade software, you can simply provide the Cisco.com user ID of the person that will perform the download. Cisco will not process any orders that do not have this information.
3. The new product hold review team will review the order within three business days. Under normal circumstances the review will occur within one business day.
4. A notification will be sent by e-mail to the submitter.
5. If only the downloadable Cisco.com package is needed, the submitter will be given a URL to obtain the software.
6. If CDs are needed, the new product hold review team will authorize release of the new product hold. Manufacturing actually clears the orders and it usually takes one to two business days for the order to be fully cleared.
7. When the new product hold is cleared, normal order fulfillment follows.
• Calling 1-800-553-6387 option 3.
• Opening a case by using the Case Management Tool.
• Sending e-mail to firstname.lastname@example.org.