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Cisco Unified Attendant Consoles

End-of-Sale and End-of-Life Announcement for the Cisco Unified Attendant Console Migration Offer

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EOL9714 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Attendant Console Migration Offer. The last day to order the affected product(s) is December 5, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

IMPORTANT: Cisco Unified Attendant Console Premium, Enterprise, or Business Edition customers who wish to add seats to their existing systems should use one of these two order configurations: L-CUAC9X-ATT-CON for version 9.x, or L-CUAC10X for Cisco Unified Attendant Console Advanced version 10.x. Cisco Unified Attendant Console versions 8.x and older have reached their end-of-life (see http://www.cisco.com/c/en/us/products/unified-communications/unified-attendant-consoles/eos-eol-notice-listing.html.).

Customers using the old Cisco Unified Communications Manager (UCM) Attendant Console who wish to upgrade their Cisco Unified Communications Manager platform should migrate to Cisco Unified Attendant Console Standard.

Table 1.       End-of-Life Milestones and Dates for the Cisco Unified Attendant Console Migration Offer

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

June 6, 2014

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

December 5, 2014

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

March 5, 2015

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

December 5, 2015

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

December 5, 2015

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

March 2, 2017

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

December 31, 2017

HW = Hardware     OS SW = Operating System Software App. SW = Application Software

Table 2.       Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CUAC9X-MIG-AC

Cisco Unified Att Console 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUB-MIG-AC

Cisco Unified Business Att Console - 3 and 3 Upgrade Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUB-MIG-AC=

Cisco Unified Business Att Console - Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUB9X-MIG-AC

Cisco Unified Att Console Bus Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUE-MIG-AC

Cisco Unified Enterprise Att Console - 3 and 3 Upgrade Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUE-MIG-AC=

Cisco Unified Enterprise Att Console - Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUE9X-MIG-AC

Cisco Unified Att Console Ent Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUP9X-MIG-AC

Cisco Unified Att Console Pre Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUAC9X-MCP

Cisco Unifed Attendant Console 9.x for Midmarket Collab

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUAC9X-MIG-AC

Cisco Unified Att Console 9.x Migration Offer - eDelivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUACE9X-MCP

Cisco Unified Att Console Ent Ed 9.x for Midmkt Collab

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUB9X-MIG-AC

Cisco Unified Att Console Bus Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUE9X-MIG-AC

Cisco Unified Att Console Ent Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CUP9X-MIG-AC

Cisco Unified Att Console Pre Edition 9.x Migration Offer

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-UCSS-ATT

UCSS for Attendant Console - eDelivery

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUB1-1

UCSS for Business Att Console for One Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUB1M-1

UCSS for Business Att Console for One Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUB2-1

UCSS for Business Att Console for Two Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUB3-1

UCSS for Business Att Console for Three Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUB5-1

UCSS for Business Att Console for Five Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUD1-1

UCSS for Department Att Console for One Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUD1M-1

UCSS for Department Att Console for One Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUD2-1

UCSS for Department Att Console for Two Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUD3-1

UCSS for Department Att Console for Three Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUD5-1

UCSS for Department Att Console for Five Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUE1-1

UCSS for Enterprise Att Console for 1 year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUE1M-1

UCSS for Enterprise Att Console 1 Month add-on - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUE2-1

UCSS for Enterprise Att Console for 2 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUE3-1

UCSS for Enterprise Att Console for 3 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-CUE5-1

UCSS for Enterprise Att Console for 5 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-MCP1-1

UCSS for Att Console Ent Edition for 1 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-MPC3-1

UCSS for Att Console Ent Edition for 3 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-PRE1-1

UCSS for Att Console Premium Ed for 1 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-PRE1M-1

UCSS for Att Console Premium Ed for 1 Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-PRE2-1

UCSS for Att Console Premium Ed for 2 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-PRE3-1

UCSS for Att Console Premium Ed for 3 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

L-UCSS-ATT-PRE5-1

UCSS for Att Console Premium Ed for 5 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT

UCSS for Attendant Console

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB1-1

UCSS for Business Att Console for One Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB1-1=

UCSS for Business Att Console for 1 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB1M-1

UCSS for Business Att Console for One Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB2-1

UCSS for Business Att Console for Two Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB2-1=

UCSS for Business Att Console for 2 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB3-1

UCSS for Business Att Console for Three Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB3-1=

UCSS for Business Att Console for 3 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB5-1

UCSS for Business Att Console for Five Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUB5-1=

UCSS for Business Att Console for 5 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD1-1

UCSS for Department Att Console for One Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD1-1=

UCSS for Department Att Console for 1 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD1M-1

UCSS for Department Att Console for One Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD2-1

UCSS for Department Att Console for Two Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD2-1=

UCSS for Department Att Console for 2 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD3-1

UCSS for Department Att Console for Three Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD3-1=

UCSS for Department Att Console for 3 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD5-1

UCSS for Department Att Console for Five Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUD5-1=

UCSS for Department Att Console for 5 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUE-1-1

UCSS for Enterprise Att Console for 1 year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUE-1M-1

UCSS for Enterprise Att Console 1 Month add-on - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUE-2-1

UCSS for Enterprise Att Console for 2 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUE-3-1

UCSS for Enterprise Att Console for 3 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-CUE-5-1

UCSS for Enterprise Att Console for 5 years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-PRE1-1

UCSS for Att Console Premium Ed for 1 Year - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-PRE1M-1

UCSS for Att Console Premium Ed for 1 Month - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-PRE2-1

UCSS for Att Console Premium Ed for 2 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-PRE3-1

UCSS for Att Console Premium Ed for 3 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-ATT-PRE5-1

UCSS for Att Console Premium Ed for 5 Years - 1 Instance

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CB-1-1

UCSS for Business Att Console Promo - 1 Instance One

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CB-3-1

UCSS for Business Att Console Promo - 1 Instance Three

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CB-5-1

UCSS for Business Att Console Promo - 1 Instance Five

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CU-1-1

UCSS for Enterprise Att Console Promo - 1 Instance One

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CU-3-1

UCSS for Enterprise Att Console Promo - 1 Instance Three

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-CU-5-1

UCSS for Enterprise Att Console Promo - 1 Instance Five

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-MCP1-1

UCSS for Att Console Ent Edition for 1 Year - 1 User

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-MPC3-1

UCSS for Att Console Ent Edition for 3 Years - 1 User

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-PR-1-1

UCSS for Att Console Prem Mig Offer - 1 Instance One

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-PR-3-1

UCSS for Att Console Prem Mig Offer - 1 Instance Three

-

-

See EOL9769 for specific EOL milestones and information

UCSS-U-ATT-PR-5-1

UCSS for Att Console Prem Mig Offer - 1 Instance Five

-

-

See EOL9769 for specific EOL milestones and information

Product Migration Options

Existing Cisco Unified Attendant Console customers are encouraged to migrate to Cisco Unified Attendant Console Advanced. Customers currently using the Cisco Unified Communications Manager Attendant Console are encouraged to migrate to Cisco Unified Attendant Console Standard.

Both products can be found at: http://www.cisco.com/c/en/us/products/unified-communications/unified-attendant-consoles/index.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Attendant Console Advanced or Cisco Unified Attendant Console Standard, visit http://www.cisco.com/c/en/us/products/unified-communications/unified-attendant-consoles/index.html, or contact your local account representative.

For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to:
http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.