Cisco Unified Attendant Console Enterprise Edition Version 9.1 Data Sheet

Cisco^® Unified Attendant Consoles are client-server applications that enable operators and receptionists to answer and quickly dispatch incoming calls to their intended recipients or suitable alternatives. The applications offer a rich set of features, including a call-queuing engine, endpoint busy status, presence integration, and Cisco Unified Communications Manager end-user directory search.

Product Overview

The Cisco Unified Attendant Console Enterprise Edition (Figure 1) is an attendant console solution designed specifically for Cisco Unified Communications Manager customers. A single attendant console server can support up to 40 concurrent attendant console client logins and the complete Cisco Unified Communications Manager end-user directory. Associated with a Cisco Unified IP Phone, the Cisco Unified Attendant Console Enterprise Edition provides the human attendant console operator with the tools to quickly accept and effectively dispatch incoming calls to individuals across the organization.

The Cisco Unified Attendant Console Enterprise Edition includes a web-based administration utility that guides you through configuring the application server with Cisco Unified Communications Manager. The Cisco Unified Attendant Console Enterprise Edition client software is loaded on each operator's desktop PC.

Features and Benefits

The Cisco Unified Attendant Console Enterprise Edition uses a powerful queuing engine to direct calls to the operator and provides the operator numerous monitoring features to help ensure that incoming calls are handled efficiently. The application provides up to 50 call queues with prioritization and overflow options. In addition, fields for alternative contact numbers and absentee notes are provided.

Table 1 lists features and benefits of Cisco Unified Attendant Console Enterprise Edition.

Table 1. Features and Benefits of Cisco Unified Attendant Console Enterprise Edition

Product Specifications

Cisco Unified Attendant Console Enterprise Edition Version 9.1 is supported on Cisco Unified Communications Manager Versions 7.1(5) through 9.1(1). Cisco Unified Communications Manager Express is not supported.

Tables 2 and 3 list the server and client requirements for Cisco Unified Attendant Console Enterprise Edition.

Table 2. Server Requirements for Cisco Unified Attendant Console Enterprise Edition

Note: The operator client for the Cisco Unified Attendant Console Enterprise Edition requires the PC specifications listed in Table 3. You can install Cisco Unified Attendant Console Enterprise Edition client software on many PCs, but only up to 40 can be concurrently logged into a server. Refer to the “Ordering Information” section for additional licensing details.

Table 3. Client Requirements

Download Information and 60-Day Evaluation

A free trial of the Cisco Unified Attendant Console Enterprise Edition is available; please visit http://www.cisco.com/go/ac for more information. After downloading and installing the Cisco Unified Attendant Console Enterprise Edition server, you may register for a free 60-day evaluation of the product.

Ordering Information

You must order a Cisco Unified Attendant Console Enterprise Edition license for each concurrent operator login. Amaximum of 40 concurrent operator client logins are supported per Cisco Unified Attendant Console Enterprise Edition server. Example: If you need 10 attendant consoles logged into the server at the same time, you should order 10 licenses.

Table 4 gives ordering information for Cisco Unified Attendant Console Business Edition.

Table 4. Ordering Information

Service and Support

Using the Cisco Lifecycle Services approach, Cisco and our partners provide a broad portfolio of end-to-end services and support that can help increase the business value of your network and your return on investment. This approach defines the minimum set of activities needed, by technology and by network complexity, to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the lifecycle of your network.

For More Information

For more information about the Cisco Unified Attendant Console Enterprise Edition, please contact your local Cisco account representative.