End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted

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Updated:July 27, 2015

Document ID:1549302688836492

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EOL9777

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted. The last day to order the affected product(s) is January 23, 2016. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted

Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.	July 25, 2015
End-of-Sale Date	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	January 23, 2016
Last Ship Date: App. SW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	April 22, 2016
End of SW Maintenance Releases Date: App. SW	The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.	January 22, 2017
End of New Service Attachment Date: App. SW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	January 22, 2017
End of Service Contract Renewal Date: App. SW	The last date to extend or renew a service contract for the product.	April 20, 2018
Last Date of Support: App. SW	The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.	January 31, 2019

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description	Additional Information
IPCE-MC-NFR-DART	CCEH EIM-WIM NON-PRODUCTION SUITE FOR PARTNERS VIA DART	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCE-MC-NFR-DISTRI	CCEH EIM-WIM NON-PRODUCTION SUITE FOR PARTNERS VIA DISTRI	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCE-MC-NFR-EC	CCEH EIM-WIM NON-PRODUCTION SUITE FOR END CUSTOMERS	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-ACOL-AGT-L	CCH Advanced Web Interaction Mgr Agent License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-ACOL-SVR	CCH Advanced Web Interaction Mgr Server Software License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-AEMAIL-AGT-L	CCH Advanced Email Interaction Mgr Agent License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-AEMAIL-SVR	CCH Advanced Email Interaction Mgr Server Software License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-BCOL-AGT-L	CCH Basic Web Interaction Mgr Agent License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-BCOL-SVR	CCH Basic Web Interaction Mgr Server Software License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-BEMAIL-AGT-L	CCH Basic Email Interaction Mgr Agent License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-BEMAIL-SVR	CCH Basic Email Interaction Mgr Server Software License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-CICMSERVER	Unified Contact Center Hosted CICM Server	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-CRMAGT-T2-L	IPCC HOSTED CRM AGENT LICENSE - Tier 2	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-CRMAGT-T5-L	IPCC HOSTED CRM AGENT LICENSE - Tier 5	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-DIALPORT-L	IPCC HOSTED OUTBOUND DIALER PORT	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NAMSERVER	Unified Contact Center Hosted NAM Server	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NIC	IPCC HOSTED NIC	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NIC=	IPCC HOSTED NIC	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NPSNAM-CP	IPCC Hosted Non-Production Suite Channel Partner	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NPSNAM-DART=	Contact Center Hosted Non-Production Suite DART	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-NPSNAM-EC	IPCC Hosted Non-Production Suite End Customer	See the Product Migration Options section below for detailed information on replacing this product.	-
IPCH-PORTALAGT-L	License Certificate for Management Portal on Hosted	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-PREMAGT-T1-L	IPCC HOSTED PREMIUM AGENT - TIER 1	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-PREMAGT-T2-L	IPCC HOSTED PREMIUM AGENT - TIER 2	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-PREMAGT-T3-L	IPCC HOSTED PREMIUM AGENT - TIER 3	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-PREMAGT-T4-L	IPCC HOSTED PREMIUM AGENT - TIER 4	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-PREMAGT-T5-L	IPCC HOSTED PREMIUM AGENT - TIER 5	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-STDAGT-L	IPCC HOSTED STANDARD AGENT	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-UCOL-AGT-L	CCH Web Interaction Mgr Agent Upgrade Basic to Advanced	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-UCOL-SVR	CCH Web Interaction Mgr Server Upgrade Basic to Advanced	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-UEMAIL-AGT-L	CCH Email Interaction Mgr Agent Upgrade Basic to Advanced	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-UEMAIL-SVR	CCH Email Interaction Mgr Server Upgrade Basic to Advanced	See the Product Migration Options section below for detailed information on replacing this product.	-	-
IPCH-UPGPREMAGT-L	IPCC HOSTED UPGRADE TO PREMIUM AGENT	See the Product Migration Options section below for detailed information on replacing this product.	-	-

Product Migration Options

Customers are encouraged to migrate to the Cisco Hosted Collaboration Solution for Contact Center. Information about this product, including migration programs, can be found at: http://www.cisco.com/go/hcscontactcenter.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more Information about the Cisco HCS for Contact Center, visit http://www.cisco.com/go/hcscontactcenter, or contact your local account representative.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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