Cisco Business Edition 3000

Cisco Business Edition 3000 8.6.4 Data Sheet

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Product Overview

The Cisco® Business Edition 3000 is a purpose-built appliance that delivers essential business-class unified communications and collaboration for small and midsize businesses with up to 300 users and 400 devices located at up to 10 sites. Hosted on a compact hardware platform as shown in Figure 1, Cisco Business Edition 3000 integrates the benefits of voice, video, mobility, messaging, applications, and voice gateway services on a single appliance. Consolidating these capabilities on a single appliance creates a cost-effective solution that is both simple to set up and easy to manage; it also lowers the total cost of ownership (TCO) and provides a smooth transition from earlier, outdated telephony systems to a new-age unified communications and collaboration solution.

Figure 1. Cisco Business Edition 3000

Benefits, Features, and Capacity

Business Benefits

Based on highly reliable, proven Cisco technology, the Cisco Business Edition 3000 offers your business these essential features:

Connections for all your locations, with support for up 300 users and 10 sites

Mobility capabilities at no extra charge to keep you connected at all times

Voicemail and Automated-Attendant to help route critical calls and messages

PC and mobile client applications for desk-phone functions when traveling

Point-to-point video telephony that is as easy as a phone call

Session Initiation Protocol (SIP) trunking capabilities for cost savings

Advanced collaboration capabilities with instant messaging (IM), presence, and meetings when using Cisco WebEx® services

IT Benefits

The Cisco Business Edition 3000 provides the following benefits:

Simple management interface for quick moves, adds, and changes

Available country-specific localized dial plans to speed first-time setup

Localized language interface for selected countries

Efficient purpose-built equipment that combines a server and voice gateway

The Cisco Business Edition 3000 appliance includes two integrated T1/E1 ports for digital trunks. The solution supports SIP trunks to service providers using Cisco Unified Border Element to build a more flexible and complete collaboration solution such as:

Additional T1/E1 connectivity using a Cisco Integrated Services Router (ISR) Voice Gateway

Operator attendant console using the Cisco Unified Attendant Console Compact Edition (CUAC-CE)

Instant messaging and presence using Cisco WebEx Messenger service

Web conferencing using Cisco WebEx Meeting service

Features and Capacity

Table 1 details system capacity and features, Table 2 outlines system features, and Table 3 highlights user features for Cisco Business Edition 3000 Version 8.6.5.

Table 1. System Capacity



Maximum number of users or devices

300 users (400 endpoints or devices)

Total number of sites

10 (with single country pack)

Number of remote sites

9 (centralized call processing)

Telephony trunking protocols

SIP, T1/E1 Primary Rate Interface (PRI), T1/E1 channel-associated signaling (CAS), and E1 R2 and analog (foreign exchange office [FXO])

T1/E1 support

Through built-in gateway and Cisco 2901 Integrated Services Router (for an additional 2 ports per Cisco2901)

SIP trunk

SIP trunk to service provider SIP network for public switched telephone network (PSTN) access using session border elements

Analog trunk (FXO)

Support for analog trunk using Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports

ISDN Basic Rate Interface (BRI)

Through Cisco Integrated Services Router


Maximum length of voicemail: 51 minutes per user; auto-purged after 15 days
Maximum number of ports: 12 (combined concurrent sessions to Auto-Attendant and voicemail)


Single-level Auto-Attendant across all sites
Single language
Day and night service with alternate greeting
Maximum number of ports: 12 (combined concurrent sessions to Auto-Attendant and voicemail)

Attendant console

Supported using Cisco Unified Attendant Console Compact Edition
Maximum number of concurrent calls based on phone model
Internal contacts (Cisco Business Edition 3000 phone users)
Supported features: Make call, receive call, transfers, hold, paging, and ad-hoc conferencing
Maximum number of attendant consoles: 10

IP endpoints

Cisco Unified IP Phone 3905, 6901, 6911, 6921, 6941, 6945, 6961, 7925G, 7942G, 7945G, 7962G, 7965G, 7975G, 8941, 8945, and 8961 models
Cisco Unified IP Phone 7975, 7965, and 7962 models
Support for Cisco Unified IP Phone 7916 (24-button) and Cisco Unified IP Color Key Expansion Module (KEM)
Cisco Unified IP Phone 8961, which supports (36-button) Cisco Unified IP Color KEM
Cisco Unified IP Conference Station 7937
Cisco Jabber for Windows and Mac (cloud-based with Cisco WebEx Connect ® service)
Cisco Jabber for iPhone and Android
Cisco UC Integration for RTX (China)
Cisco IP Communicator (7.0 or later)
Cisco UC Integration with WebEx Connect ( 7.1 or later)(CUCI-Connect)


Ad-hoc conferencing and Meet-Me conferencing through onboard hardware conference bridge
Maximum of 24 participants systemwide for conferencing
Maximum of 4 participants in ad-hoc conference
Maximum of 8 participants in Meet-Me conference

Music on Hold (MoH)

Music source options:

Connection to external audio source using 3.5-mm plug-in jack

Upload audio file (file type: .wav)

Supported browsers

Internet Explorer 8, Firefox 3.0, 4.0, and 10.0, and Safari 4.0 and 5.0

Country availability

Brazil, China *, India, Indonesia, Mexico, and Russia *
Limited availability ** for Australia, United States, and United Kingdom

Language (country pack)

English (U.S., U.K., Australia, and India), Portuguese (Brazil), Chinese (China), Spanish (Mexico), and Russian (Russia); one language per system


Dimensions (H x W x D)

2.77 x 14.15 x 10.87 in. (70.4 x 359.4 x 276.15 mm)

Unit weight (maximum)

7.72 lb (3.5 kg)


Switching type (100 to 240V) automatic
DC input voltage: 12 VDC at 8.5A
Power adapter: 100 to 240V, 50 to 60 Hz AC input

Mounting mechanism

Rack-mount and wall-mount


cUL (United States and Canada)
CB (Europe) and CQC (China)
* Cisco WebEx Connect and WebEx ® Meeting services are not available in China or Russia.
** Please contact a Cisco representative if you are a partner interested in reselling Cisco Business Edition 3000 in a country with limited availability.

Table 2. System Features

System Features


Automatic number identification (ANI)

Displayed in calling-line identification (caller ID)

Ready-to-use phone

Phone auto-registration, without the need for manual configuration involving MAC addresses
Interactive voice response (IVR)-based phone-user association (10 concurrent registration sessions)

Call Admission Control (CAC)

Site-based CAC (bandwidth and call-quality management across sites)

Call Queuing

Call Queuing feature allows incoming calls to be queued and provided with appropriate treatment, such as welcome and wait announcements and MoH, when phones in a hunt list are busy or not available
Announcements and music are customized
Single-level announcement for callers Users can see the real-time queue status on the phone and web admin or supervisor interface
The maximum number of queues is 100
Options on user agent (UA) association follow: Minimum no user agent in one queue, maximum 100 user agents in one queue
The total number of user agents supported on Business Edition 3000 is 100

PSTN class of service (CoS)

Internal, local, national, international, and emergency services predefined and cannot be changed

Centralized system administration

Status and performance monitoring, reporting, and alarms
Call detail records (CDRs) report and offloading
Bulk device export, import, and update utility
Manual Backup utility

Survivable Remote Site Telephony (SRST) on T1/E1 interface

SRST-enabled Cisco ISR Gateway with license and configuration enables end users to stay connected during the loss of connectivity to Cisco Business Edition 3000
Cisco 2901 (maximum of 35 phones) supports extension-to-extension dialing using IP phones and PSTN failover dialing using a T1/E1 interface. FXO and ISDN BRI PSTN failover are not supported
Note: Cisco 800 ISR (maximum of 4 phones) supports extension-to-extension dialing using IP phones. PSTN dialing is not supported
Only basic PSTN phone features are supported

Dial plan

Extension length (3 to 8 digits)
Preconfigured dial plan with short code dialing option
Ability to create and customize the dial plan for supported countries
Local PSTN breakout for remote sites
Class of restriction, block, and translation patterns
Direct inward dialing (DID) or direct dial inward (DDI) and direct outward dialing (DOD) support

Default distinctive ringtones

Different ringtones defaulted for type of calls, including external call or internal calls

PSTN telephony

Support for T1 PRI, E1 PRI, T1 CAS, and E1 R2 (Mexico and Brazil) with digital signaling type and non, semi, and full compelled inter-register signaling
Support for analog trunk using Cisco SPA8800 IP Telephony Gateway with 4 FXO Ports
Support for FXO, ISDN BRI, additional T1/E1, and SIP trunk with Cisco ISR

SIP trunk

RFC 2833 dual-tone multifrequency (DTMF)
Codecs: G.729a, G.729b, and G711mu; SIP T.38 fax
Support for SIP options (ping, delayed offer, and early offer) using advanced connection pack

SIP phone and line-side support

Support for phones in SIP mode

Analog phones (foreign exchange station [FXS] and FXO)

FXS and FXO: Supported by Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports
Cisco VG224 Analog Voice Gateway with 24 FXS ports


Fax Pass-Through
T.38 Fax-Relay
Modem Pass-Through

Media Gateway Control Protocol (MGCP) ISDN

T1/E1 PRI and T1-CAS

Quality of service (QoS)

Differentiated Services (DiffServ) and IP Precedence (type of service [ToS])
802.1p (class of service [CoS])
Voice-quality statistics

Transcoding support

On-server digital signal processor (DSP) that supports transcoding (10 sessions)

Table 3. User Features

User Features



Dial by number and dial by name are supported


This feature allows a user to join an active call

Busy lamp field (BLF)

A speed-dial button light illuminates when the destination phone is busy

Call back

This feature provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available

Call forwarding

Call Forward All (CFA), Busy (CFB), and No Answer (CFNA) are supported
Call Forward to Voicemail is supported

Call park

Directed Call Park is supported

Call pickup

Group Call Pickup (GPickUp) and Other Group Pickup (OPickup) are supported
Directed Call Pickup is supported

Call waiting and call retrieve perline

Consecutive call waiting and alerting per line are supported

Calling name identification (CNID)

CNID over Q.931 facility information element is supported

Click to Call

Outlook using Jabber ® integration is supported
Cisco WebDialer is supported
Jabber Client is supported


System Directory is the only directory supported

Emergency 911 (E911) support

Emergency calling using the PSTN gateway of the local site is supported

Extension mobility

Native extension mobility is supported
Extension mobility on Cisco IP Communicator is supported

Hold and resume

This feature enables users to hold and resume their calls

idivert to voicemail

This feature allows a user to transfer a ringing, connected, or hold calls directly to voicemail

IP phone features

Missed calls and the option to dial using missed call records are supported
Placed calls and the option to dial using placed call records are supported
Received calls and the option to dial using received call records are supported
Do not disturb (DND) is supported
SIP RFC 2833 Inband is supported
Dynamic Host Configuration Protocol (DHCP) is supported
Plus (+) number dialing is supported

Multiple line appearances per phone

Two calls per line on selected phone models are supported
The ability to select a specified line appearance is supported
Shared or bridged line appearance is supported
A maximum of six lines per phone is supported on select phone models

Multiple calls per shared line

Two calls on shared lines are supported

Multiparty conferencing

Ad-hoc conferencing with up to four participants is supported
The drop last conference party feature is supported
The list all or drop any conference party feature is supported

Meet-Me conferencing

This feature allows a user to host a Meet-Me conference for up to eight participants

Native hunt groups

Longest-idle, broadcast, sequential, and circular hunting are supported
This feature supports the ability to forward to Auto-Attendant or an extension after hunting

Paging (using CUAC-CE)

One-to-one paging is supported
One-to-many paging using a multicast network is supported


With this feature you can make a call to the last number dialed

Reach Me Anywhere (Single Number Reach)

This feature allows association of another phone number (example: Mobile number to line 1 of user’s desk phone). External phone number integration is supported using ISDN PRI and SIP trunk

Speed dials

User-programmable speed dials from the Admin and User GUI are supported


Blind, consultative transfer and direct transfer are supported


Integrated messaging (voicemail to email) using Internet Message Access Protocol (IMAP) and Simple Mail Transfer Protocol (SMTP) is supported
Message waiting indicator (MWI) on the phone is supported


Cisco Business Edition 3000 supports localization for both user interface functions and administration interface.

Localization is supported through country pack file installation. Country packs include the following components:

Dial plan

Country-specific tones

Localization components (needed only when a language other than English is used):

- Phone user interface language

- Prompt announcements in local language

- Self-care User portal (Preferences) localization

- Administration interface localization including online help

Cisco Business Edition 3000 is preinstalled with dial plans and tones for the following countries: India and the United States.

Additional Country pack file installation is required to support the following countries: Australia, Brazil, China, Indonesia, Mexico, Russia, and United Kingdom.

Ordering Information

To place an order use the Cisco Ordering tool or contact your local Cisco representative. Visit the Cisco Partner Locator tool on the Cisco website at Partner Locator - Cisco Systems, and search on “Unified Communications”. Check the box “Search for a partner specialized in small- or commercial-sized business” to find a certified unified communications partner in your area.

For detailed order information about Cisco Business Edition 3000, please refer to ordering guide at:

Service and Support

Cisco Business Edition 3000 is supported by the Cisco Technical Assistance Center (TAC). For detailed service mapping on related products for Cisco Business Edition 3000, please refer to the ordering guide at

For More Information

For more information about Cisco Business Edition 3000, please visit:

For more information about Cisco’s complete solution offerings for small and midsize businesses, please visit:

Cisco channel partners and resellers looking for ordering information should refer to the Cisco Business Edition 3000 Ordering Guide available with login on the Cisco partner site at: