From virtual lectures and office hours to flipped classrooms and asynchronous learning, San José State University (SJSU) is seeing early success in deploying collaboration technologies to create unbounded learning.
Democratizing Higher Education
Taking the Initiative
Testing A Spectrum of Collaboration-Based Teaching Methods
Figure 1. SJSU Alternative Teaching Methods
Results: Early Adopters Proving the Value of Collaboration Technology
Virtual-Hybrid Models: Extending the Classroom to Hard-to-Reach People and Places
• College of Engineering Adds Flexibility to Writing Course and Boosts Attendance with WebEx-Powered Virtual Classes
Engineering students are among the most tech-savvy around, so it made sense for the engineering school's writing program to try out new virtual classroom methods. (These students were already accustomed to using SJSU's Canvas learning management system to access course materials and assignments.) The professor reasoned that adding virtual classes over Cisco WebEx technology would improve attendance by giving students an option when they can't be there in person, or when the professor herself was traveling. Today, with the writing class augmented by WebEx with desktop sharing, attendance has surged: the recent virtual course racked up perfect attendance compared to traditional, in-person classes that only attracted between 58 and 82 percent of total enrollment. Next, the professor wants to add WebEx Social to enhance asynchronous communications among students, and plans to use big-screen Cisco TelePresence sessions for larger classes.
• College of Science Extends Reach of Genetics Program
SJSU's renowned genetics program attracts students from everywhere, including a significant contingent from Southern California. But serving students over long distances was a challenge for SJSU and put a ceiling on enrollment. That changed when SJSU rolled out a Virtual-Hybrid classroom model that enables students from hundreds of miles away to join classes over WebEx technology. Some traditional classes are still part of this hybrid program, with a portion of students attending hands-on clinical sessions hosted in Southern California. Course administrators now hope to use collaboration tools to conduct remote tutoring and expanded office hours, and introduce high-quality, immersive video in the classroom using Cisco TelePresence and Jabber.
• College of Business Goes Virtual to Add Momentum to Popular Course
One of SJSU's most popular business classes is taught by a professor living outside the San Francisco Bay Area, so it's a stretch for him to make it to campus every time. (It's hard for students as well, because many are spread out geographically.) WebEx has added flexibility to this class - and keeps the curriculum on track - by mixing traditional and virtual sessions throughout the semester. The first class is typically held in-person, as is the concluding session: a popular inter-collegiate competition in Southern California. The hybrid model is yielding significant savings, including reduced travel costs and time for the professor - $1250 in gas alone and countless hours of driving time. Going forward, the professor hopes to enhance asynchronous communications using WebEx Social and deploy Google Docs and Google Drive to simplify document sharing. Cisco TelePresence-based collaboration solutions are also being evaluated to enhance the learning experience with high-quality video.
• WebEx Helps Mexico-Bound Graduate Students Stay on Course
Students in SJSU's Master of Public Health (MPH) program have the choice of two educational formats: a traditional on-campus classroom model and a distance-learning alternative that involves an extended visit to a Native American community (Pueblo) in Mexico. The distance program faces tough logistical and cost challenges, so SJSU has been introducing collaboration technologies, including WebEx, to streamline and enhance the overall experience and keep students on a rigorous 24-month timeline. The program kicks off with six weeks of WebEx-driven virtual classes that students can replay anytime, combined with several in-person classes that take advantage of "flipped classroom" techniques in which students - already prepped with online videos and articles - come to class ready to talk, not just listen. While in Mexico, students stay on track with the help of WebEx virtual classes that reduce the need for expensive return trips to the U.S. campus. SJSU is now looking at integrating Cisco Show and Share, TelePresence, and Jabber to support a wider range of virtual interactions that can be easily shared with students and international partners.
• Collaboration Solutions Help Prepare Next Generation of Technology-Enabled Educators
With school environments evolving in response to technology advances, SJSU's College of Education (CoE) launched an initiative called the 21st-century classroom that is helping the next generation of teachers adapt to the future. The initiative, which introduced technology-driven teaching methods, faced some resistance from faculty members. Many were comfortable with traditional methods and others wanted empirical proof that new methods really work. Attitudes changed after the college renovated the classrooms with the latest media gear - including SmartBoard projectors, mobile furniture, high-speed wireless networks, and HD video conferencing booths - and rolled out applications like Skype, WebEx, and Canvas. Teachers and students quickly embraced the flexible new environments along with new techniques like flipped teaching. The college is now looking at launching a co-teaching program in which students team with area teachers in real classrooms and experiment with video collaboration as both tools to enhance the delivery of a lesson and as an assessment tool of the student-teacher's performance in the classroom. The program should benefit SJSU students and area schools alike. The college is also measuring the impact of its collaboration-powered initiatives through a separate research project.
• Hybrid Approach Allows SJSU and Fresno State to Jointly Deliver Nursing Doctorate Program
By pooling teaching resources and student bases - and connecting the two campuses through distance-spanning collaboration technologies - SJSU and Fresno State found that they could successfully launch a doctorate of nursing program and create a unique regional asset for the California State University system. A hybrid combination of in-person and online classes underpins the course today, supported by joint faculty strategy meetings using WebEx, Jabber, and TelePresence. The platform helps lighten the inter-campus travel load for faculty members and connects students across the state through virtual classes. Program leaders are hoping to enhance the program by adding HD-powered TelePresence to teach larger classes and capture more lectures with Show and Share, and distribute them to students over the existing LMS platform.
Online-Hybrid Models Blend Synchronous and Asynchronous Tools to Enhance Learning
• Library Science Program Draws 3000 Students with Asynchronous Learning Methods
Master's programs in library science are traditionally a highly specialized pursuit that attracts a unique group of students, including a large contingent of working professionals with job and family constraints as well as long-distance commuters. Because of this, program designers at SJSU knew that integrating schedule- and distance-friendly asynchronous learning methods would be essential to making the program work. Today SJSU's program uses Desire2Learn online platform to supply lesson content, quizzes, and tests whenever students find the time to access the learning management system. The program also uses Blackboard Collaborate - a WebEx-like collaboration tool - to host open houses and office hours outside of regular business hours. Students are attracted to the convenience of the platform, which has scaled easily to absorb the program's current roster of 3000 students, increasing revenues in the process. Program designers are looking at adding a synchronous learning component to the course, possibly over live TelePresence and Jabber sessions, and to provide revenue-enhancing online continuing education for graduates over HD video platforms and Jabber.
Flipped Classrooms: Collaboration-Powered Virtual Lectures Accelerate Learning
• Flipped Circuits Course Heightens Academic Performance
Introduction to Circuits Analysis, a key introductory course for engineering students, can be a daunting assignment for new students at SJSU's College of Engineering. To improve student comprehension and class performance, the college is innovating with online courses and flipped classrooms, the latter delivered in partnership with content provider EdX. To test the new approach, professors split the circuits course, delivering the first section with conventional in-class lectures. The following two sections use flipped techniques that ask students to watch online educational videos from EdX and complete a quiz before class. They then swap lectures for lively discussions during class time. The results were convincing: pass rates for the crucial circuits class surged from 51 percent to 91 percent.
Connecting to Experts Virtually
• Collaboration Platform Links Professors on Two Continents
International programs are a big part of SJSU's academic heritage, featuring programs that send professors to Afghanistan to share journalism practices, and to Vietnam to build social works programs at six local universities. With the cost of global travel rising, the program is looking at using collaboration-at-a-distance technologies, including WebEx and TelePresence, to keep program expenses under control. Replacing a portion of the travel with virtual visits will help professors on both continents stay connected in between in-person trips and keep joint projects on track. Professors' productivity could actually increase because much of the time spent en route is wasted. Recording and sharing lectures between the teams using TelePresence and Show and Share is also being contemplated.
• School of Journalism Alumni Share Life Lessons at a Distance
In the field of journalism, some of the best lessons you learn come from seasoned reporters and media professionals - and SJSU counts a number of well-known journalists among its alumni. However, many of these professionals have moved away or travel frequently, making it hard for them to share their experiences in person at SJSU. But after equipping its classrooms with TelePresence video stations, the journalism school plans to start hosting virtual guest appearances from experienced alumni, enabling them to engage in direct conversations with current journalism students.
• College of Business Connects Virtually to Experts and Partners
In the past, students at SJSU's College of Business and College of Applied Sciences and Arts got almost all their lessons through books and lectures. That changed with the introduction of a high-definition video conferencing platform, including Cisco TelePresence. The platform makes it possible for business experts from around the world to spontaneously join classes virtually and engage in real-time discussions with students. To date, guest experts have included a prominent White House staffer and executives at top technology firms. Faculty, too, are using the platform to strengthen partnerships with companies (including IBM), to efficiently complete joint projects, and to conduct staff meetings. Virtual classes are now being piloted by one professor that hosts his classes virtually when he's traveling abroad, allowing the class to keep a consistent cadence despite his travel schedule. Finally, the College of Business has switched to online open house events instead of in-person, a move that helped double attendance by eliminating travel and schedule conflicts. Following these successes, the school is looking at launching an all-virtual business class for more than two dozen students.
• College of Social Sciences Uses Real-time Video to Support Collaborative Coursework with Universities in Spain and Japan.
Comprising nearly a quarter of SJSU's total enrollment, the College of Social Sciences has embraced collaboration technology to enhance the educational experience for its students and faculty. The College's Psychology Department, for example, started employing video collaboration six years ago in connection with a master's program in industrial and organizational psychology. One part of the program featured a series of projects in which students at SJSU worked in tandem with European students based at the University of Valencia in Spain. To keep the joint projects on track and share perspectives, the students frequently held virtual, face-to-face working sessions over Skype. "Student feedback was incredibly positive," said Dr. Sheila Bienenfeld, Dean of the SJSU College of Social Sciences. "It gave them a realistic sense of what they will encounter when they enter our increasingly globalized economy." And by jump-starting the acculturation process, the interactive video sessions prepped SJSU students for their program-ending, three-week visit to Spain.
More recently, the college brought together SJSU professors in sociology, African American studies, and Japanese language with like-minded professors at a Japanese university to create courses on the global youth culture. Professors used Skype video to compare ideas and to create syllabi for their respective courses in Japan and the U.S. Later, when classes were in session, students on both sides of the Pacific shared insights over a big-screen Skype video connection. Going forward, Dr. Bienenfeld sees the college deploying similar tools locally to "vastly expand the pool of people" it can integrate into the educational process while also conserving resources by cutting excessive travel.
Boosting Administrative Productivity and Effectiveness
• Virtual Open House Exposes More Candidates to Doctorate Counseling Program
Every year, SJSU offers doctoral psychology candidates the chance to participate in a one-year internship at the university's counseling center. The internship is highly competitive, with the center choosing only four students out of about 100 applicants. In line with its social-justice principles, the center wants to ensure that every eligible doctoral student can learn about the internship - even if they can't afford to make the trip to attend the program's annual open house. The solution: host a virtual open house over WebEx to reach out to the widest possible number of candidates. The strategy worked, with the most recent open house attracting more than half of the 30 invitees virtually over WebEx. Organizers are now looking at enhancing the video broadcasts using TelePresence and Jabber, and recording the event for later viewing through Show and Share.
• Alumni Association Boost Productivity on Collaboration Platform
Tasked with connecting SJSU graduates to their alma mater and each other, the SJSU Alumni Association is guided by a board of directors whose members are scattered throughout the San Francisco Bay Area and beyond. Formal quarterly meetings in San José are doable for most board members, but when committees need to meet frequently, logistics can get in the way. Distance-bridging collaboration solutions, including WebEx and asynchronous tools, have eased the burden, allowing board members to keep committee work on track and boosting attendance at meetings and live events. The association is looking at using TelePresence to record key events, such as the Professional Etiquette Workshop, and posting the videos to the web with Show and Share.
• Virtual Face-to-Face Interviews Enhance the Hiring Process
SJSU's hiring process used to be pretty traditional: Talk to a lot of candidates over the phone and choose a small group of finalists to interview in person. The process worked well enough; but phone interviews can be misleading because they lack the social and visual cues that can help to properly evaluate candidates. To do a better job, several SJSU departments are now introducing virtual interviews in which candidates join face-to-face, Jabber-powered interviews. Administrators say the extra visual input contributes to better vetting decisions and ultimately reduces the time and cost of filling positions.
For More Information
• Cisco WebEx - http://www.webex.com/
• Cisco TelePresence - http://www.cisco.com/en/US/products/ps10352/index.html
• Cisco Jabber - http://www.cisco.com/web/products/voice/jabber.html
• Cisco Show and Share - http://www.cisco.com/en/US/products/ps6682/index.html