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Cisco Unified IP Interactive Voice Response (IVR)

EoS / EoL for Cisco Unified IP IVR 3.5 and Unified IP Queue Manager 3.5

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EOL6183

Cisco® announces the end-of-sale and end-of life dates for the Cisco Unified IP Interactive Voice Response 3.5 and Cisco Unified IP Queue Manager 3.5. The last day to order the affected product(s) is February 18, 2008. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified IP Interactive Voice Response 3.5 and Cisco Unified IP Queue Manager 3.5

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

August 20, 2007

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

February 18, 2008

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 18, 2008

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

February 17, 2009

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

February 17, 2009

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

May 16, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 17, 2011


HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CON-BC10-IPQM-3.X

BCS10 SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-BC10-IPQM3X

BCS10 SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-BCS9-IPQM-CLD

BCS9 SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-BCS9-IPQM3X

BCS9 SAS IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-BE10-IPQM-3.X

BES10 SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-BE10-IPQM-CLD

BES10 SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-BE10-IPQM3X

BES10 SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-BES9-IPQM-CLD

BES9 SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-BES9-IPQM3X

BES9 SAS IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-NSAS-IPQM-CLD

NOS SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-NSAS-IPQM3X

NOS SAS IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-NSAU-IPQM-3.X

NOS SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-NSAU-IPQM-CLD

NOS SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-NSAU-IPQM3X

NOS SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-P1S-IPQM-CLD

PM1, SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-P1U-IPQM-3.X

PM1, SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-P1U-IPQM-CLD

PM1, SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-P2S-IPQM-CLD

PM2, SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-P2U-IPQM-3.X

PM2, SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-P2U-IPQM-CLD

PM2, SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-PSAU-IPQM-3.X

PARTNER ICSG SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-PSAU-IPQM-CLD

PARTNER ICSG SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-PSAU-IPQM3X

PARTNER ICSG SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-SAS-IPQM-CLD

SW APP SUPP IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-SAS-IPQM3X

SW APP SUPP IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-SAU-IPQM-3.X

SW APP SUPP + UPGR IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

CON-SAU-IPQM-CLD

SW APP SUPP + UPGR IP Queue Manager Col

There is currently no replacement product available for this product.

 

CON-SAU-IPQM3X

SW APP SUPP + UPGR IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

IPIVR-2.X-3.X-UPG

IP IVR Upgrade From 2.X Version to 3.X Version

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-3.5=

IP IVR 3.x Software. Includes 5 IP IVR Ports

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-3.X

IP IVR 3.x Software. Includes 5 IP IVR Ports

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-3.X-3.Y-UPG

IP IVR Upgrade From 3.X Version to 3.Y Version

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-3.X-PORTS

IP IVR Add-on Port Licenses

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-3.X=

IP IVR 3.x Software. Includes 5 IP IVR Ports

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-CLDSTBY-SVR

IP IVR Cold Standby Server

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-IPQM-CP=

IP IVR and IP Queue Manager Not For Resale Kit

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-IPQM-CS-3.5=

IP IVR or IP QM Cold Standby Server

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-IPQM-VER-3.5

Media Kit For IP IVR And Queue Manager Version 3.5

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-SASU-2X-3.0=

SAU Upgrade IP IVR 2.X to 3.0

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-SASU-2X-3.1=

SAU Upgrade IP IVR 2.X to 3.1

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVR-SASU-2X-3.5=

SAU Upgrade IP IVR 2.X to 3.5

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVRSAS/U-3X-3.1=

SAS/SAU Upgrade IP IVR 3.X to 3.1

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPIVRSAS/U-3X-3.5=

SAS/SAU Upgrade IP IVR 3.X to 3.5

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

IPQM-2.X-3.X-UPG

IP Queue Manager Upgrade From 2.X Version to 3.X Version

There is currently no replacement product available for this product.

 

IPQM-3.5=

IP Queue Manager 3.x Software. Includes 12 IP QM Ports

There is currently no replacement product available for this product.

 

IPQM-3.X

IP Queue Manager 3.x Software. Includes 12 IP QM Ports

There is currently no replacement product available for this product.

 

IPQM-3.X-3.Y-UPG

IP Queue Manager Upgrade From 3.X Version to 3.Y Version

There is currently no replacement product available for this product.

 

IPQM-3.X-PORTS

IP Queue Manager Add-on Port Licenses

There is currently no replacement product available for this product.

 

IPQM-3.X=

IP Queue Manager 3.x Software. Includes 12 IP QM Ports

There is currently no replacement product available for this product.

 

IPQM-CLDSTBY-SVR

IP Queue Manager Cold Standby Server

There is currently no replacement product available for this product.

 

IPQM-SASU-2X-3.0=

SAU Upgrade IPQM 2.X to 3.0

There is currently no replacement product available for this product.

 

IPQM-SASU-2X-3.1=

SAU Upgrade IPQM 2.X to 3.1

There is currently no replacement product available for this product.

 

IPQM-SASU-2X-3.5=

SAU Upgrade IPQM 2.X to 3.5

There is currently no replacement product available for this product.

 

IPQMSAS/U-3X-3.1=

SAS/SAU Upgrade IPQM 3.X to 3.1

There is currently no replacement product available for this product.

 

IPQMSAS/U-3X-3.5=

SAS/SAU Upgrade IPQM 3.X to 3.5

There is currently no replacement product available for this product.

 

QMIVR-2.X-3.X-UPG

Upgrade IP Queue Manager 2.X Version to IP IVR 3.X Version

There is currently no replacement product available for this product.

 

QMIVR-3.X-3.Y-UPG

Upgrade IP Queue Manager 3.X Version to IP IVR 3.Y Version

See Product Migration Options section for details.

Cisco IP IVR 4.0/4.1 and 4.5/5.0

SP-SAS-IPQM-CLD

SP SAS IP Queue Manager Col

There is currently no replacement product available for this product.

 

SP-SAS-IPQM3X

SP SAS IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

SP-SAU-IPQM-3.X

SP SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

SP-SAU-IPQM-CLD

SP SAU IP Queue Manager Col

There is currently no replacement product available for this product.

 

SP-SAU-IPQM3X

SP SAU IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

SRV-IPQM-3.X

SUBSCRIPTION SERVICE IP Queue Manager 3.x

There is currently no replacement product available for this product.

 

SRV-IPQM-CLD

SUBSCRIPTION SERVICE IP Queue Manager Col

There is currently no replacement product available for this product.

 

Product Migration Options

Cisco Unified IP Interactive Voice Response and Unified IP Queue Manager customers are encouraged to migrate to Cisco Unified IP IVR 4.0/4.1 or 4.5/5.0. Before ordering,please verify IP IVR version compatibility with Cisco Unified Contact Center Enterprise versions. The Contact Center Enterprise compatibility matrix can be found at: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_2/design/guide/lPCC_Compatibility_MATRIX_6_6_07.pdf.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through the Cisco Certified Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://cisco.com/go/remarketing.

For More Information

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.