Cisco® Unified IP Interactive Voice Response (Unified IP IVR) is designed to enhance the efficiency of your organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Tightly integrated with Cisco Unified Communications Manager software, Cisco Unified IP IVR offers ease of installation, configuration, and application hosting because it is constructed to exploit the power of IP-based communications.
Cisco Unified IP IVR is designed to facilitate concurrent multimedia communication processing. The Cisco Unified IP IVR architecture is open and extensible to allow you to incorporate custom-developed Java classes, enabling developers to extend Cisco Unified IP IVR to meet your special business needs.
● Facilitates self-service options, such as access to checking account information or user-directed call routing, by processing user commands through touchtone input or speech-recognition technologies
● The cost and time associated with installation, upgrading, and reversion through appliance model deployment are significantly reduced. The separate partitions of the appliance model allow updates to be implemented on the inactive partition while the active partition is handling calls, reducing the maintenance window required for updates.
The Cisco Unified IP IVR feature set processes voice-over-IP (VoIP) streams routed to it by Cisco Unified Communications Manager and thus requires no digital-signal-processor (DSP) cards in Cisco Unified IP IVR itself. Therefore, only one time-division multiplexing (TDM) interface is required to connect Cisco Unified IP IVR, Cisco Unified Communications Manager, and the public switched telephone network (PSTN): the VoIP gateway interface to the PSTN. IP-originated calls require no TDM infrastructure; therefore, Internet- and intranet-generated VoIP calls can terminate directly on Cisco Unified IP IVR.
Administration of Cisco Unified IP IVR is completely web based; administrators can start, stop, and update the IP IVR engine from a standard web browser. This GUI manages the details of interfacing Cisco Unified IP IVR with Cisco Unified Communications Manager and access to the other required network resources.
The IP IVR engine also supports a powerful debugging mode that allows the designer to create breakpoints and to directly upload and run the workflow for testing purposes. When testing is complete, the designer uploads the completed application to the directory, from which it can be deployed to production Cisco Unified IP IVR servers on the network.
To place an order, visit the Cisco Ordering homepage at http://www.cisco.com/en/US/ordering/index.shtml. Configure IVR-90-NEW-BUNDLE to order Cisco Unified IP IVR.
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services can enhance your technology experience to accelerate true business advantage.
Cisco Unified IP IVR helps remove the constraints of PSTN circuit-based IVR applications by IP-enabling IVR applications and creating connections to web-based content. Cisco Unified IP IVR is constructed to exploit the power of IP-based communications. With its powerful service-creation environment, enterprises can rapidly develop and deploy IVR applications to provide advanced self-service and enhanced call-control applications to improve overall customer satisfaction.
For more information about Cisco Unified IP IVR, visit http://www.cisco.com/go/ipivr or contact your local Cisco account representative.