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Cisco Unified Customer Voice Portal

EoS/EoL for Audium Studio 5.0

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EOL5495

Cisco Systems® announces the end-of-sale and end-of life dates for Audium Studio 5.0. The last day to order Audium Studio 5.0 is January 19, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for Audium Studio 5.0. Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates for Audium Studio 5.0.

Milestone

Definition

Date

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

January 19, 2007

Last Ship Date: App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 18, 2007

End of SW Maintenance Releases Date: App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 19, 2008

End of New Service Attachment Date: App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 19, 2008

End of Service Contract Renewal Date: App. SW

The last date to extend or renew a service contract for the product.

October 15, 2009

Last Date of Support: App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 19, 2010

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CVP-AD-STTR-5.0

CA USE ONLY. Audium Studio 5.0 Contract transfer to Cisco

CVP-AD-STUDIO

CVP - Audium Studio (not for use with self-service)

Product Migration Options

Customers are encouraged to migrate to Cisco Unified CVP-Audium Studio 5.2. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through Cisco's Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://www.cisco.com/en/US/ordering/or6/or17/order_refurbished_equipment_program_description.html.

For More Information

For more information about the Cisco Unified Customer Voice Portal (CVP)-Audium Studio 5.2, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, contact your local account representative, or send an e-mail to cvp-pre-sales@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.