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Cisco Unified Customer Voice Portal

EoS/EoL for CUCVP 3.0 and CVP 3.1 Queue and Transfer Option

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EOL5445

Cisco Systems ® announces the end-of-sale and end-of life dates for the Cisco Unified Customer Voice Portal (CVP) 3.0 and CVP 3.1 Queue and Transfer Option. The last day to order the Cisco Unified Customer Voice Portal (CVP) 3.0 and CVP 3.1 Queue and Transfer Option is June 5, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the Cisco Unified Customer Voice Portal (CVP) 3.0 and CVP 3.1 Queue and Transfer Option. Table 2 lists the product part numbers affected by this announcement.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Customer Voice Portal (CVP) 3.0 and CVP 3.1 Queue and Transfer Option.

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

December 5, 2006

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

June 5, 2007

Last Ship Date: App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

September 3, 2007

End of SW Maintenance Releases Date: App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

June 4, 2008

End of New Service Attachment Date: App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

June 4, 2008

End of Service Contract Renewal Date: App. SW

The last date to extend or renew a service contract for the product.

August 31, 2009

Last Date of Support: App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

June 4, 2010

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

CVP-30-CC-PT

CVP 3.0 Call Director 1-499 Sessions

CVP-30-CC-PT-MN500

CVP 3.0 Call Director Port Min 500 Sessions

CVP-30-CC-PTS=

CVP 3.0 Call Director Ports

CVP-30-CC-SRVR

CVP 3.0 Call Control Server Software

CVP-30-CC-SRVR=

Call Director Server Licenses

CVP-30-DIST-NFR

CVP 3.0 NFR Kit for DISTI:

CVP-30-DRT-NFR=

CVP 3.0 NFR Kit for DART

CVP-30-PT

CVP 3.0 Self Service Sessions

CVP-30-PT-MIN500

CVP 3.0 Self Service Ports Min 500

CVP-30-PTS=

CVP 3.0 Self Service Ports

CVP-30-QT-M500PT

CVP 3.0 Queue And Transfer Port Min 500 ports

CVP-30-QT-MN500PT

CVP 3.0 Queue And Transfer Port Min 500 ports

CVP-30-QT-PT

CVP 3.0 Queue And Transfer Port

CVP-30-QT-PTS=

CVP 3.0 Queue And Transfer Ports

CVP-30-QT-RED=

CVP 3.0 Queue And Transfer Redundant Server

CVP-30-QT-SRVR

CVP 3.0 Queue And Transfer Server Software

CVP-30-QT-SRVR=

CVP 3.0 Queue And Transfer Base System

CVP-30-QT-U-SRVR=

CVP 3.0 QT To Self-Service Server Software Upgrade

CVP-30-QT-UP-MN500

CVP 3.0 QT Or ISN 2.1Upgrade To Full Min 500 Ports

CVP-30-QT-UP-PT

CVP 3.0 QT Or ISN 2.1Upgrade To CVP 3.0 1-499 ports

CVP-30-QT-UPG-RED=

CVP 3.0 Self Service Upgrade For Redundant Servers

CVP-30-QT-UPGRD=

CVP 3.0Standalone Upgrade To Full Function

CVP-30-RED=

CVP 3.0 Redundant Server

CVP-30-REDUNDANT=

CVP 3.0 Redundant Server

CVP-30-SA-M500PT

CVP 3.0 Standalone IVR Port Min 500

CVP-30-SA-PT

CVP 3.0 Standalone IVR Port

CVP-30-SA-PTS=

CVP 3.0 Standalone IVR Ports

CVP-30-SA-RED=

CVP 3.0 Standalone Redundant Server

CVP-30-SA-UP

CVP 3.0 Standalone To Full Upgrade 1 Port

CVP-30-SA-UP-MN

CVP 3.0 Standalone To Full Function Upgrade 500 Ports

CVP-30-SA-UPGRD=

CVP 3.0 Standalone To Full Function Upgrade

CVP-30-SASU-UPGRD=

CVP 2.X to CVP 3.0 Upgrade with SASU

CVP-30-SRVR

CVP 3.0 Base System

CVP-30-STUDIO

CVP 3.0 Studio

CVP-30-STUDIO=

CVP 3.0 Studio License

CVP-30-SVR

CVP 3.0 Self-Service Server Software

CVP-31-QT-SRVR

CVP 3.1 Queue And Transfer Server Software

CVP-3X-QT-PT

CVP 3.X Queue And Transer Port License

CVP-3X-QT-PT-MN500

CVP 3.X Queue And Transfer Pt License Min 500

CVP-3X-QT-RED

CVP 3.X Queue And Transfer Redundancy Lic

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Customer Voice Portal 4.0. Customers who have Queue and Transfer features will continue to be supported with that functionality in 4.0.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through Cisco's Authorized Refurbished Equipment program. Refurbished units of the end-of-sale product are available in limited supply for sale in certain countries on a first-come, first-served basis. For information about the refurbished equipment program, go to: http://www.cisco.com/en/US/ordering/or6/or17/order_refurbished_equipment_program_description.html.

For More Information

For more information about the Cisco Unified Customer Voice Portal 4.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, contact your local account representative, or send an e-mail to cvp-pre-sales@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.