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Cisco Unified Customer Voice Portal

End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5

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EOL9513

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Customer Voice Portal 8.5. The last day to order the affected product(s) is July 4, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Customer Voice Portal 8.5

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 3, 2014

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 4, 2014

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 2, 2014

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 4, 2015

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 4, 2015

End of Service Contract Renewal Date: App. SW

The last date to extend or renew a service contract for the product.

September 29, 2016

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2017

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CVP-8.X

CVP 8.X Configuration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-BNDL-NFR

CVP 8.5 UC NFR Media and VXML SRVR LIC

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-CC-150=

CVP 8.5 Call Director (includes Software) - 150 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-CC-300=

CVP 8.5 Call Director (includes Software) - 300 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-CC-600=

CVP 8.5 Call Director (includes Software) - 600 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-CC-850=

CVP 8.5 Call Director (includes Software) - 850 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-EVAL=

CVP 8.5 Evaluation License (60 Day Expir)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-MEDIA=

CVP 8.5 Media Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-NFR=

CVP 8.5 Not-For-Resale

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-NPS=

CVP 8.5 Not-for-production system

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-PRD-UP=

CVP 8.5 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-RPT-PRE=

CVP 8.5 Report System - Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-RPT-STD=

CVP 8.5 Report System - Standard

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-85-SERVER-SW

CVP 8.5 Server Software

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-85-EVAL

CVP 8.5 Studio Lic for EVAL

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-85-NFR

CVP 8.5 Studio Lic for NFR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-85-PRD-UP=

CVP Studio 8.5 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CVP-STU-85=

CVP 8.5 Studio

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8.X

CVP 8.X Configuration E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-CC-150=

CVP 8.5 Call Director E Delivery - 150 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-CC-300=

CVP 8.5 Call Director E Delivery - 300 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-CC-600=

CVP 8.5 Call Director E Delivery 600 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-CC-850=

CVP 8.5 Call Director E Delivery - 850 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-PRD-UP=

CVP 8.5 Upgrade E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-RPT-PRE=

CVP 8.5 Report System - Premium E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-RPT-STD=

CVP 8.5 Report System - Standard E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-85-SVR-LIC

CVP 8.5 Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-FEAT-U-PT

CVP 8.X Feature Upgrade Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-FEAT-UPG

CVP 8.X CVP QT or IPIVR migration to CVP 8.5 E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-FET-U-RD

CVP 8.X Feature Upgrade Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-M500-PT

CVP 8.X Pt License Min 500 Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-M500-RDPT

CVP 8.X Minimum 5000 Redundant Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-MKTPRC

CVP 8.X Market Price Configuration

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-PTS

CVP 8.X Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-PTS-TOTAL

CVP 8.X Total No PT - Auto Gen value

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-RED-ADD

CVP 8.X Additional Redundant Ports E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8X-REDPT

CVP 8.X Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8XPT-MKTPRC

CVP 8.X Market Price Port License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-8XRD-MKTPRC

CVP 8.X Market Price Redundant Ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

L-CVP-STU-85=

CVP 8.5 Studio E Delivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product Migration Options

Customers are encouraged to migrate to the Cisco Unified Customer Voice Portal 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase Cisco Unified Customer Voice Portal 8.5 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified Customer Voice Portal 9.0 or 10.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, or contact your local account representative.
To request information about the Cisco Unified Customer Voice Portal 9.0 or 10.0, send an e-mail to cvp-pm@cisco.com.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to:
http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.