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Cisco Unified Customer Voice Portal

End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1

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EOL6433

Cisco® announces the end-of-sale and end-of life dates for the Cisco Customer Voice Portal 3.1. The last day to order the affected product(s) is January 1, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Customer Voice Portal 3.1

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

July 3, 2008

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

January 1, 2009

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

April 1, 2009

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

January 1, 2010

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

January 1, 2010

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

March 30, 2011

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

January 1, 2012

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

CVP-3.X-CC

CVP 3.X Call Control

CVP-7.X

CVP 7.X Configuration

CVP-3.X-QT

CVP 3.X Queue And Transfer

CVP-7.X

CVP 7.X Configuration

CVP-3.X-SS

CVP 3.X Self Service

CVP-7.X

CVP 7.X Configuration

CVP-31-CC-SRVR

CVP 3.1 Call Control Server Software

CVP-70-CC-150=

CVP 7.0 Call Director (includes Software) - 150 Ports

CVP-31-CC-SRVR

CVP 3.1 Call Control Server Software

CVP-70-CC-300=

CVP 7.0 Call Director (includes Software) - 300 Ports

CVP-31-CC-SRVR

CVP 3.1 Call Control Server Software

CVP-70-CC-600=

CVP 7.0 Call Director (includes Software) - 600 Ports

CVP-31-CC-SRVR

CVP 3.1 Call Control Server Software

CVP-70-CC-850=

CVP 7.0 Call Director (includes Software) - 850 Ports

CVP-31-EVAL=

CVP 3.1 Evaluation License (60 Day Expir)

CVP-70-EVAL=

CVP 7.0 Evaluation License (90 Day Expir)

CVP-31-STUDIO

CVP 3.1 Studio

CVP-STU-70-UE60=

Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0

CVP-31-STUDIO=

CVP 3.1 Studio

CVP-STU-70-UE60=

Call Studio 7.0 for CVP 7.0 and CVP Universal Edition 6.0

CVP-31-SVR

CVP 3.1 Self Service Server Software

CVP-70-SERVER-SW

CVP 7.0 Server Software

CVP-3X-PT

CVP 3.X Self Service Port License

CVP-7X-PTS

CVP 7.X Port License

CVP-3X-PT-MN500

CVP 3.X Self Service Pt License Min 500

CVP-7X-M500-PT

CVP 7.X Pt License Min 500 Ports

CVP-3X-PT-MN500=

CVP 3.X Self Service Pt License Min 500

CVP-7X-M500-PT

CVP 7.X Pt License Min 500 Ports

CVP-3X-QT-U-MN500

CVP 3.X QT To Self-Service Min 500 Ports

CVP-7X-FEAT-U-PT

CVP 7.X Feature Upgrade Port License

CVP-3X-QT-U-MN500=

CVP 3.X QT To Self-Service Min 500 Ports Config

CVP-7X-FEAT-UPG

CVP 7.X CVP QT or IPIVR migration to CVP 7.0

CVP-3X-QT-U-PT

CVP 3.X QT To Self-Service Ports

CVP-7X-FEAT-U-PT

CVP 7.X Feature Upgrade Port License

CVP-3X-QT-U-PT=

CVP 3.X QT To Self-Service Ports Config

CVP-7X-FEAT-U-PT

CVP 7.X Feature Upgrade Port License

CVP-3X-QT-UPG-RED=

CVP 3.X QT To Self-Service Red Upgrade

CVP-7X-FEAT-U-RED

CVP 7.X Feature Upgrade Redundant Ports

CVP-3X-RED

CVP 3.X Self Service Redundancy License

CVP-7X-REDPT

CVP 7.X Redundant Ports

CVP-3X-RED-PT

CVP 3.X Self Service Red Port License

CVP-7X-REDPT

CVP 7.X Redundant Ports

CVP31-DART-NFR=

CVP 3.1 Not-For-Resale Dart System

CVP-70-DART-NFR=

CVP 7.0 Not-For-Resale DART

CVP31-DISTI-NFR=

CVP 3.1 Not-For-Resale DISTI System

CVP-70-DIST-NFR=

CVP 7.0 Not-For-Resale DISTI

Product Migration Options

Customers are encouraged to migrate to Cisco Unified Customer Voice Portal 7.0. Information about this product can be found at: http://www.cisco.com/go/cvp.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.
Customers may be able to continue to purchase the Cisco Customer Voice Portal 3.1 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

For More Information

For more information about the Cisco Unified Customer Voice Portal 7.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html, or contact your local account representative.
To request information about the Cisco Unified Customer Voice Portal 7.0, send an e-mail to cvp-pre-sales@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.