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EOS and EOL Announcement for Cisco IPCC Express Edition 3.0

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Product Bulletin No. 3148

Cisco Systems® announces the end-of-sale and end-of-life dates for Cisco® IPCC Express Edition 3.0. The last day to order the affected product is July 31, 2006. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until July 31, 2009 for software, and July 31, 2011 for hardware.

Table 1 describes the end-of-life milestones, definitions, and dates for the affected product. Table 2 lists the product part numbers affected by this announcement.
Customers are encouraged to migrate to Cisco IPCC Express Edition 4.0, which provides significant new features and functions including high availability with automatic failover. Information about the replacement product can be found at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html. Table 3 provides relevant information for migrating to the replacement product.

Table 1. End-of-Life Milestones and Dates for IPCC Express Edition 3.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date of the document that announces the end of sale and end of life of a product is distributed to the general public.

January 31, 2005

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 31, 2006

Last Shipment Date

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 31, 2006

End of Software Maintenance Releases Date

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 31, 2007

End of Routine Failure Analysis Date

The last-possible date a routine failure analysis may be performed to determine the cause of product failure or defect.

July 31, 2007

End of New Service Attachment Date

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 31, 2007

End of Service Contract Renewal Date

The last date to extend or renew a service contract for the product.

February 28, 2010

Last Date of Support

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2009 for software

July 31, 2011 for hardware

Table 2. Product Part Numbers Affected by This Announcement

Note that packaging and pricing for Cisco IPCC Express Edition 4.0 is different than that for Cisco IPCC Express 3.0. Therefore, while there is not an IPCC Express Edition 4.0 replacement product part number for each IPCC Express Edition 3.0 product part number, each of the Cisco IPCC Express Edition 4.0 replacement product part numbers will allow ordering of equivalent and additional features and functions.

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

ICD-3.0-STD-BS

Standard ICD 3.0 Standard Bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BS=

Standard ICD 3.0 Standard Bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BB

Bid Set ICD 3.0 Standard Bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BB=

Bid Set ICD 3.0 Standard Bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BSPH

Standard ICD 3.0 Standard Bundle (w/ IP Phones Agents)

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BSPH=

Standard ICD 3.0 Standard Bundle (w/ IP Phones Agents)

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BBPH

Bid Set ICD 3.0 Standard Bundle (w/ IP Phones Agents)

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-STD-BBPH=

Bid Set ICD 3.0 Standard Bundle (w/ IP Phones Agents)

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-S-CO-BSPH

3 Agent IP Phone Agent bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-3.0-S-CO-BSPH=

3 Agent IP Phone Agent bundle

IPCX-40-STANDARD

NEW 4.0 STANDARD Deployment

ICD-S-2.X-3.0-UPG

IP ICD v2.x to IP ICD Standard 3.0 Upgrade

N/A

 

ICD-S-2.X-3.0-UPG=

IP ICD v2.x to IP ICD Standard 3.0 Upgrade

N/A

 

ICD-2X-3X-SUAGT1

1 Upgrade 2.x to Std Agent Desktop ICD 3.X

N/A

 

ICD-2X-3X-SUAGT5

5 Upgrade 2.x to Std Agent Desktops ICD 3.X

N/A

 

ICD-2X-3X-SUAGT10

10 Upgrade 2.x to Std Agent Desktops ICD 3.X

N/A

 

ICD-2X-3X-SUAGT25

25 Upgrade 2.x to Std Agent Desktops ICD 3.X

N/A

 

ICD-2X-3X-SUAGT50

50 Upgrade 2.x to Std Agent Desktops ICD 3.X

N/A

 

ICD-S-3.0-RED

ICD Standard 3.0 Cold Standby Server Software

N/A

 

ICD-S-3.0-RED=

ICD Standard 3.0 Cold Standby Server Software

N/A

 

ICD-3.0-ENH-BS

ICD 3.0 Enhanced Bundle

IPCX-40-ENHANCED or IPCX-40-PREMIUM

NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment

ICD-3.0-ENH-BS=

ICD 3.0 Enhanced Bundle

IPCX-40-ENHANCED or IPCX-40-PREMIUM

NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment

ICD-3.0-ENH-BSPH

ICD 3.0 Enhanced Bundle (w/ IP Phones Agents)

IPCX-40-ENHANCED or IPCX-40-PREMIUM

NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment

ICD-3.0-ENH-BSPH=

ICD 3.0 Enhanced Bundle (w/ IP Phones Agents)

IPCX-40-ENHANCED or IPCX-40-PREMIUM

NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment

ICD-3.X-E-CTI1

1 Per Agent CTI ICD 3.X

N/A

 

ICD-3.X-E-CTI5

5 Per Agent CTI ICD 3.X

N/A

 

ICD-3.X-E-CTI10

10 Per Agent CTI ICD 3.X

N/A

 

ICD-3.X-E-CTI25

25 Per Agent CTI ICD 3.X

N/A

 

ICD-3.X-E-CTI50

50 Per Agent CTI ICD 3.X

N/A

 

ICD-E-2.X-3.0-UPG

IP ICD v2.x to IP ICD Enhanced 3.0 Upgrade

N/A

 

ICD-E-2.X-3.0-UPG=

IP ICD v2.x to IP ICD Enhanced 3.0 Upgrade

N/A

 

ICD-2X-3X-EUAGT1

1 2x-Enh Agent Desktop Upgrade ICD 3.X

N/A

 

ICD-2X-3X-EUAGT5

5 2x-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-2X-3X-EUAGT10

10 2x-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-2X-3X-EUAGT25

25 2x-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-2X-3X-EUAGT50

50 2x-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-3.0-STOE-UPG

IP ICD Standard 3.0 to IP ICD Enhanced 3.0 Upgrade

IPCX-3X4X-DIFF-UPG

IPCX 3.X-4.X UPGRADE STD-ENH, STD-PRE, ENH-PRE-Configurable

ICD-3.0-STOE-UPG=

IP ICD Standard 3.0 to IP ICD Enhanced 3.0 Upgrade

IPCX-3X4X-DIFF-UPG

IPCX 3.X-4.X UPGRADE STD-ENH, STD-PRE, ENH-PRE-Configurable

ICD-3.X-E-UAGT1

1 Std-Enh Agent Desktop Upgrade ICD 3.X

N/A

 

ICD-3.X-E-UAGT5

5 Std-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-3.X-E-UAGT10

10 Std-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-3.X-E-UAGT25

25 Std-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-3.X-E-UAGT50

50 Std-Enh Agent Desktop Upgrades ICD 3.X

N/A

 

ICD-3.X-E-USUP1

1 Upgrade Standard to Enhanced Supervisor ICD 3.X

N/A

 

ICD-3.X-E-UHIST

1 Upgrade Standard to Enhanced Historical Reporting ICD 3.X

N/A

 

ICD-E-3.0-RED

ICD Enhanced 3.0 Cold Standby Server Software

N/A

 

ICD-E-3.0-RED=

ICD Enhanced 3.0 Cold Standby Server Software

N/A

 

ICDIVR-3.0-REM

Generic Feature Server for Exp and IVR 3.1

N/A

 

ICDIVR-3.0-REM=

Generic Feature Server for Exp and IVR 3.1

N/A

 

ICD-S-3.0-Server1

Qty 1 IP ICD Standard Server

N/A

 

ICD-S-3.0-Server1=

Qty 1 IP ICD Standard Server

N/A

 

ICD-E-3.0-Server1

Qty 1 IP ICD Enhanced Server

N/A

 

ICD-E-3.0-Server1=

Qty 1 IP ICD Enhanced Server

N/A

 

PRODUCT MIGRATION OPTIONS

The recommended replacement for Cisco IPCC Express Edition 3.0 is Cisco IPCC Express Edition 4.0 (Table 3).
Cisco IPCC Express Edition helps customers move into the next phase of customer contact beyond today's contact center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and customer relationship management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction leading to a better customer experience.
Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy easy-to-use, highly available, and sophisticated customer interaction management for 1 to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.
Cisco IPCC Express Edition is provided in three versions, Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco IPCC Express Edition solutions are tightly integrated with Cisco CallManager.

Table 3. Product Comparisons

Feature

Cisco IPCC Express Edition 3.0

Cisco IPCC Express Edition 4.0

IPCC Express Standard ACD

Yes

Yes

IPCC Express Standard Cisco Agent Desktop

Yes

Yes-with additional features

IPCC Express Standard Cisco IP Phone Agent

Yes

Yes-with additional features

IPCC Express Standard Cisco Supervisor Desktop

Yes

Yes-with additional features

IPCC Express Standard CTI

Yes

Yes-with additional features

IPCC Express Standard Historical Reporting

Yes

Yes-with additional features

IPCC Express Standard Prompt and Collect IVR

Yes

Yes-with additional features

IPCC Express Enhanced ACD

Yes

Yes-with additional features

IPCC Express Enhanced Cisco Agent Desktop

Yes

Yes-with additional features

IPCC Express Enhanced Cisco IP Phone Agent

Yes

Yes-with additional features

IPCC Express Enhanced Cisco Supervisor Desktop

Yes

Yes-with additional features

IPCC Express Enhanced CTI

Yes

Yes-with additional features

IPCC Express Enhanced On-Demand Recording

Yes

Yes-with additional features

IPCC Express Enhanced Historical Reporting

Yes

Yes-with additional features

IPCC Express Enhanced Prompt and Collect IVR

Yes

Yes-with additional features

IPCC Express Premium ACD

Yes

Yes-with additional features

IPCC Express Premium Cisco Agent Desktop

Yes

Yes-with additional features

IPCC Express Premium Cisco IP Phone Agent

Yes

Yes-with additional features

IPCC Express Premium Cisco Supervisor Desktop

Yes

Yes-with additional features

IPCC Express Premium CTI

Yes

Yes-with additional features

IPCC Express Premium On-Demand Recording

Yes

Yes-with additional features

IPCC Express Premium Historical Reporting

Yes

Yes-with additional features

IPCC Express Premium Full IVR

Yes

Yes-with additional features

Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to: http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.

FOR MORE INFORMATION

For more information about the Cisco IPCC Express Edition, visit http://www.cisco.com/go/ipccexpress, contact your local account representative, or send an e-mail to ipcc-express-pm@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice
Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital TowerSingapore 068912www.cisco.comTel: +65 6317 7777Fax: +65 6317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed onthe Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Cyprus Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel Italy · Japan · Korea · Luxembourg · Malaysia · Mexico · The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan Thailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) 	205421.N_ETMG_JQ_11.05Printed in the USA Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital TowerSingapore 068912www.cisco.comTel: +65 6317 7777Fax: +65 6317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed onthe Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Cyprus Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel Italy · Japan · Korea · Luxembourg · Malaysia · Mexico · The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan Thailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) 	205421.N_ETMG_JQ_11.05Printed in the USA