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Instructions for Configuring Speech SW for Cisco IPCC Express and Cisco IP IVR 4

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PRODUCT BULLETIN NO. 3080

Cisco IPCC Express Edition and Cisco IP IVR 4.0 use Media Resource Control Protocol (MRCP) to enable them to interoperate in a standardized way with speech vendors that implement MRCP. However, each vendor imposes its own variations within the limits of the standards. Therefore, specific vendor software may not interoperate with Cisco IPCC Express 4.0 and Cisco IP IVR out of the box.

In addition, Cisco Systems ® has validated only two speech vendors for this purpose so far: Nuance and Scansoft.

CONFIGURATION

This bulletin describes the additional items that must be configured for each of the vendor's software after it is installed in order for it to interoperate with Cisco IPCC Express and Cisco IP IVR 4.0. It is assumed that the software has been installed according to the vendor's instructions.

SCANSOFT

Modify the SWMS Server configuration file. The path name to the configuration file follows:
C:\Program Files\SpeechWorks\MediaServer\Server\config\OSSserver.cfg.
Make the following modifications to the values of the specified keys as appropriate:
All configurations:

• Modify "server.transport.sessionTimeout" to -1.

Configurations with ASR:

• Modify "server.resource.2.url" to "/recognizer" and uncomment this line.

• Modify "server.ossrec.cache.maxNumber" to be the same as the number of OSR licenses and uncomment this line.

• Modify "server.session.ossrec.mrcp.startOfSpeechOnDTMF" to "0".

Configurations with text-to-speech (TTS):

• Modify "server.resource.4.url" to "/synthesizer" and uncomment this line.

• Modify "server.realspeak4.cache.maxNumber" to be the same as the number of RealSpeak licenses and uncomment this line.

After making these changes, you will need to restart the services as described in the vendor's documentation.

NUANCE

Modify the Nuance startup file. The path name to the startup file follows:
C:\Nuance\V8.5.0\mrcp\watcher.startup.
Make the following modifications as appropriate:
Configurations with TTS:

• Add the parameter "tts.ResourceName=en-US-female" to the command line for the vocalizer TTS process (for the U.S. English female voice, which is the default). Also remember to update this value appropriately for different voice packs; for example, for Australian English male voice, set it to en-AU-male.

• If you are running two or more vocalizer TTS processes on the same machine, you must set tts.Port and dictionary.Port parameters for all except one TTS process. The default value for tts.Port is 32323 and the value for dictionary.Port is 22552. For every additional vocalizer process, this needs to be explicitly set to a number other than the default.

If you are using the default 2 port license included with the Nuance Vocalizer installation and have not purchased licenses, you need to do the following to enable TTS to work. This is usually the case if you are setting up TTS for demo or lab purposes.
The Nuance startup file by default points to an invalid Vocalizer 4.0 license file. To correct it, modify the existing line for TTS nlm as described below:
From: nlm %MRCP%/voclicense.txt
To: nlm %VOCALIZER%/license.txt
After making these changes, you will need to restart the services as described in the vendor's documentation.
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Addresses, phone numbers, and fax numbers are listed onthe Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Cyprus Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel Italy · Japan · Korea · Luxembourg · Malaysia · Mexico · The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan Thailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) 	205486.O_ETMG_JQ_12.05Printed in the USA Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital TowerSingapore 068912www.cisco.comTel: +65 6317 7777Fax: +65 6317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed onthe Cisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa Rica · Croatia · Cyprus Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SAR · Hungary · India · Indonesia · Ireland · Israel Italy · Japan · Korea · Luxembourg · Malaysia · Mexico · The Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal Puerto Rico · Romania · Russia · Saudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · Taiwan Thailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweCopyright  2005 Cisco Systems, Inc. All rights reserved. CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) 	205486.O_ETMG_JQ_12.05Printed in the USA