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Cisco Unified Contact Center Express

End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 2

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EOL9640

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 8.5(1) - Part 2. The last day to order the affected product(s) is August 25, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 8.5(1) - Part 2

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

February 24, 2014

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. Theproduct is no longer for sale after this date.

August 25, 2014

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

November 23, 2014

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

August 25, 2015

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

August 25, 2015

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

November 20, 2016

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

August 31, 2017

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product PartNumber

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-85-ADDON-LIC

CCX 8.5 ADDON - pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-BDL-ADDON

CCX 8.5 - CM,CME Bundle Licenses; ADD ON pDelvery LICENSESONLY

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-BDL-UPG

CCX 8.5 -CM, CME Bundle Licenses; UPG,ADDON pDelvery; LICENSESONLY

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-CMBLDLIC

CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK pDelivery

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-CMBLDLIC=

CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK pDelivery

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-CMEBLDLIC=

CCX 8.5 CCX CME Bundle Appliance Entitlement, PAK pDelivery

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-E-SVR-LIC

CCX 8.5 NEW - 8.5 ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-EP-BDL-U

CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE pDelivery LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-EP-BDL-U=

CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE pDelivery LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-NFR=

CCX 8.5 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-P-SVR-LIC

CCX 8.5 NEW - 8.5 PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-S-SVR-LIC

CCX 8.5 STD Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85-WPL-NFR

CCX 8.5 UC 8 NFR PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85E-P-SVRLIC

CCX 8.5 ENH-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85MEDIAKIT-K9=

CCX 8.5 Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85S-E-SVRLIC

CCX 8.5 STD-ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85S-P-SVRLIC

CCX 8.5 STD-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85WFMMEDIAKIT

CCX 8.5 UPG WFM Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

CCX-85WFMMEDIAKIT=

CCX 8.5 Workforce Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-85-UWL=

CCX for CUWL Pro STD 8.5 new deployment, CUWL entitlement

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-CR70-85K9=

CCX CR 7.0 to 8.5 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-CR80-85K9=

CCX CR 8.0 to 8.5 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-CR85-85K9=

CCX CR 8.5 to 8.5 CR ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-35-85K9=

CCX ENH 3.5 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-40-85K9=

CCX ENH 4.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-41-85K9=

CCX ENH 4.1 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-45-85K9=

CCX ENH 4.5 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-50-85K9=

CCX ENH 5.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-60-85K9=

CCX ENH 6.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-70-85K9=

CCX ENH 7.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-80-85K9=

CCX ENH 8.0 to 8.5 ENH EUCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-E-85-85K9=

CCX ENH 8.5 to 8.5 ENH ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-35-85K9=

CCX PRE 3.5 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-40-85K9=

CCX PRE 4.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-41-85K9=

CCX PRE 4.1 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-45-85K9=

CCX PRE 4.5 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-50-85K9=

CCX PRE 5.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-60-85K9=

CCX PRE 6.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-70-85K9=

CCX PRE 7.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-80-85K9=

CCX PRE 8.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-P-85-85K9=

CCX PRE 8.5 to 8.5 PRE ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM41-85K9=

CCX PRE QM 4.1 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM50-85K9=

CCX PRE QM 5.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM60-85K9=

CCX PRE QM 6.0 to8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM70-85K9=

CCX PRE QM 7.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM80-85K9=

CCX PRE QM 8.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-QM85-85K9=

CCX PRE QM 8.5 to 8.5 PRE QM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-40-85K9=

CCX STD 4.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-41-85K9=

CCX STD 4.1 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-45-85K9=

CCX STD 4.5 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-50-85K9=

CCX STD 5.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-60-85K9=

CCX STD 5.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-70-85K9=

CCX STD 7.0 to 8.5 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-80-85K9=

CCX STD 8.0 to 8.5 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S-85-85K9=

CCX STD 8.5 to 8.5 STD ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-S35-85K9=

CCX STD 3.5 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-41-85=

CCX PRE WFM 4.1 to 8.5 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-50-85=

CCX PRE WFM 5.0 to 8.5 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-60-85=

CCX PRE WFM 6.0 to 8.5 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-70-85=

CCX PRE WFM 7.0 to 8.5 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-80-85=

CCX PRE WFM 8.0 to 8.5 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPG-WFM-85-85=

CCX PRE WFM 8.5 to 8.5 PRE WFM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGAQM50-85K9=

CCX PRE AQM 5.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGAQM60-85K9=

CCX PRE AQM 6.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGAQM70-85K9=

CCX PRE AQM 7.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGAQM80-85K9=

CCX PRE AQM 8.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGAQM85-85K9=

CCX PRE AQM 8.5 to 8.5 PRE AQM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGE3031-85K9=

CCX ENH 3.0,3.1 NO IVR Option to7.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA40-85K9=

CCX ENH HA 4.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA41-85K9=

CCX ENH HA 4.1 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA50-85K9=

CCX ENH HA 5.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA60-85K9=

CCX ENH HA 6.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA70-85K9=

CCX ENH HA 7.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGEHA80-85K9=

CCX ENH HA 8.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGOIVR8590K9=

CCX OBIVR 8.5 to 9.0 OBIVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGP3031-85K9=

CCX PRE 3.0,3.1 NO IVR Option to7.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGPHA40-85K9=

CCX PRE HA 4.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGPHA41-85K9=

CCX PRE HA 4.1 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGPHA60-85K9=

CCX PRE HA 6.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGPHA70-85K9=

CCX PRE HA 7.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGPHA80-85K9=

CCX PRE HA 8.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX-UPGS3031-85K9=

CCX STD 3.0,3.1 NO IVR Option to7.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

CCX85AQMMEDKITK9=

CCX 8.5 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

CCX85CRMEDIAKITK9=

CCX 8.5 Compliance Recording Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

CCX85QMMEDIAKITK9=

CCX 8.5 Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-AQM-L-K9=

CCX 8.5 Advanced Quality Manager Srvr,10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-AQM10SL=

CCX 8.5 Advanced Quality Manager Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-AQM1SL=

CCX 8.5 Advanced Quality Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-AQM25SL=

CCX 8.5 Advanced Quality Manager Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-AQM50SL=

CCX 8.5 Advanced Quality Manager Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-BDL-ADDON

CCX 8.5 - CM,CME Bundle Licenses; ADD ON eDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CMBLDLIC

CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK eDelivery

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CMBLDLIC=

CCX 8.5 CCX CM Bundle Appliance Entitlement, PAK eDelivery

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CR-L-K9=

CCX 8.5 Compliance Recording Server, 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CR10SL=

CCX 8.5 CR Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CR1SL=

CCX 8.5 CR Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CR25SL=

CCX 8.5 CR Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-CR50SL=

CCX 8.5 CR Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-10SL=

CCX 8.5 ENH Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-1SL=

CCX 8.5 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-25SL=

CCX 8.5 ENH Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-50SL=

CCX 8.5 ENH Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-L-K9=

CCX 8.5 NEW ENH Server and 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-E-SVR-LIC

CCX 8.5 NEW - 8.5 ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-EHA-L-K9=

CCX 8.5 NEW ENHANCED HA Server LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-EP-BDL-U

CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE eDelivery LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-EP-BDL-U=

CCX 8.5 Upgrade 5 Seat ENH Bundle-PRE eDelivery LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-10SL=

CCX 8.5 PRE Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-1SL=

CCX 8.5 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-25SL=

CCX 8.5 PRE Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-50SL=

CCX 8.5 PRE Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-L-K9=

CCX 8.5 NEW PREMIUM Server and 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-P-SVR-LIC

CCX 8.5 NEW - 8.5 PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-PHA-L-K9=

CCX 8.5 NEW PREMIUM HA Server LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-QM-L-K9=

CCX 8.5 Quality Manager Server, 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-QM10SL=

CCX 8.5 Quality Manager Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-QM1SL=

CCX 8.5 Quality Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-QM25SL=

CCX 8.5 Quality Manager Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-QM50SL=

CCX 8.5 Quality Manager Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-10SL=

CCX 8.5 STD Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-1SL=

CCX 8.5 STD Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-25SL=

CCX 8.5 STD Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-50SL=

CCX 8.5 STD Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-L-K9=

CCX 8.5 NEW STANDARD Server and 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-S-SVR-LIC

CCX 8.5 STD Server License

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-WFM-L=

CCX 8.5 Workforce Manager Server, 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-WFM10SL=

CCX 8.5 Workforce Manager Seat Qty 10 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-WFM1SL=

CCX 8.5 Workforce Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-WFM25SL=

CCX 8.5 Workforce Manager Seat Qty 25 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85-WFM50SL=

CCX 8.5 Workforce Manager Seat Qty 50 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85CMEBLDLIC=

CCX 8.5CCX CME Bundle Appliance Entitlement, PAK eDelivery

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85E-P-SVRLIC

CCX 8.5 ENH-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85S-E-SVRLIC

CCX 8.5 STD-ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

L-CCX-85S-P-SVRLIC

CCX 8.5 STD-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-40MEDIAKIT85

CCX 8.5 UPG 4.0 Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-70MEDIAKIT85

CCX 8.5 UPG 7.0 Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-CMBNDL-K9

CCX 8.5 5 Seat CCX ENH CM Bundle - AVAILABLE ONLY FOR NEW CM

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-MED-KIT

CCX 8.5 Media Kits Electronic SW Delivery - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-MEDIA

CCX 8.5 Media - Electronic Software Delivery

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-NFR=

CCX 8.5 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-UPG-LIC

CCX 8.5 UPGRADE - eDelivery LICENSES and ESD of MEDIA

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85-WPL-NFR

CCX 8.5 UC 8 NFR PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85MEDIAKITK9

CCX 8.5 Media Kit - ESD SW

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85MEDKIT-K9=

CCX 8.5 Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85QMMEDKITK9

CCX 8.5 UPG QM Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85WFMMEDKIT

CCX 8.5 UPG WFM Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-85WFMMEDKIT=

CCX 8.5 Workforce Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPG-E3585K9=

CCX ENH 3.5 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPG-E8585K9=

CCX ENH 8.5 to 8.5 ENH ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPG-S3585K9=

CCX STD 3.5 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGCR7085K9=

CCX CR 7.0 to 8.5 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGCR8085K9=

CCX CR 8.0 to 8.5 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGCR8585K9=

CCX CR 8.5 to 8.5 CR ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE40-85K9=

CCX ENH 4.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE41-85K9=

CCX ENH 4.1 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE45-85K9=

CCX ENH 4.5 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE50-85K9=

CCX ENH 5.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE60-85K9=

CCX ENH 6.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE70-85K9=

CCX ENH 7.0 to 8.5 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGE80-85K9=

CCX ENH 8.0 to 8.5 ENH EUCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP35-85K9=

CCX PRE 3.5 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP40-85K9=

CCX PRE 4.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP41-85K9=

CCX PRE 4.1 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP45-85K9=

CCX PRE 4.5 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP50-85K9=

CCX PRE 5.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP60-85K9=

CCX PRE 6.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP70-85K9=

CCX PRE 7.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP80-85K9=

CCX PRE 8.0 to 8.5 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGP85-85K9=

CCX PRE 8.5 to 8.5 PRE ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGQM7085K9=

CCX PRE QM 7.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGQM8085K9=

CCX PRE QM 8.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGQM8585K9=

CCX PRE QM 8.5 to 8.5 PRE QM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS35-85K9=

CCX STD 3.5 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS40-85K9=

CCX STD 4.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS41-85K9=

CCX STD 4.1 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS45-85K9=

CCX STD 4.5 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS50-85K9=

CCX STD 5.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS60-85K9=

CCX STD 5.0 to 8.5 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS70-85K9=

CCX STD 7.0 to 8.5 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS80-85K9=

CCX STD 8.0 to 8.5 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX-UPGS85-85K9=

CCX STD 8.5 to 8.5 STD ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX85AQMMEDK9=

CCX 8.5 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX85AQMMEDKITK9

CCX 8.5 UPG AQM Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX85CRMEDKITK9

CCX 8.5 UPG CR Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX85CRMEDKITK9=

CCX 8.5 Compliance Recording Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCX85QMMEDKITK9=

CCX 8.5 Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGAQM5085K9=

CCX PRE AQM 5.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGAQM6085K9=

CCX PRE AQM 6.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGAQM7085K9=

CCX PRE AQM 7.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGAQM8085K9=

CCX PRE AQM 8.0 to 8.5 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGAQM8585K9=

CCX PRE AQM 8.5 to 8.5 PRE AQM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGE303185K9=

CCX ENH 3.0,3.1 NO IVR Option to7.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA4085K9=

CCX ENH HA 4.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA4185K9=

CCX ENH HA 4.1 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA5085K9=

CCX ENH HA 5.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA6085K9=

CCX ENH HA 6.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA7085K9=

CCX ENH HA 7.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGEHA8085K9=

CCX ENH HA 8.0 HA to 8.5 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGP303185K9=

CCX PRE 3.0,3.1 NO IVR Option to7.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA4085K9=

CCX PRE HA 4.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA4185K9=

CCX PRE HA 4.1 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA5085K9=

CCX PRE HA 5.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA6085K9=

CCX PRE HA 6.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA7085K9=

CCX PRE HA 7.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGPHA8085K9=

CCX PRE HA 8.0 HA to 8.5 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGQM41-85K9=

CCX PRE QM 4.1 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGQM50-85K9=

CCX PRE QM 5.0 to 8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGQM60-85K9=

CCX PRE QM 6.0 to8.5 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

R-CCXUPGS303185K9=

CCX STD 3.0,3.1 NO IVR Option to7.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

Product Migration Options

Customers are encouraged to migrate to the Unified Contact Center Express 9.0 or 10.0. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase Cisco Unified Contact Center Express 8.5(1) - Part 2 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Unified Contact Center Express 9.0, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local account representative.

To request information about the Unified Contact Center Express 9.0, send an e-mail to ipcc-express-pm@cisco.com.

For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to:
http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.