Cisco announces the end-of-sale and end-of life dates for the Cisco® Unified SIP Phones 3911 and 3951. The last day to order the affected product(s) is July 23, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Note: The Cisco Unified SIP Phone 3951 is a variant of the Cisco Unified SIP Phone 3911; it is sold in the China and India markets only.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified SIP Phones 3911 and 3951
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
January 22, 2010
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
July 23, 2010
Last Ship Date: HW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
October 21, 2010
End of SW Maintenance Releases Date: HW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
July 23, 2011
End of Routine Failure Analysis Date: HW
The last-possible date a routine failure analysis may be performed to determine the cause of product failure or defect.
July 23, 2011
End of New Service Attachment Date: HW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
July 31, 2011
End of Service Contract Renewal Date: HW
The last date to extend or renew a service contract for the product.
October 31, 2014
Last Date of Support: HW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
July 31, 2015
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Cisco SIP Phone 3911
Cisco SIP Phone 3911 with 1 CCME RTU License
Cisco SIP Phone 3911 spare
Cisco SIP Phone 3951
Cisco SIP Phone 3951 with 1 CCME RTU License
Cisco SIP Phone 3951 with 1 CUCM RTU license
Cisco SIP Phone 3951 spare
Product Migration Options
There is no replacement available for the Cisco Unified SIP Phones 3911 and 3951 at this time.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
Customers may be able to continue to purchase the Cisco Unified SIP Phones 3911 and 3951 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
Service prices for Cisco products are subject to change after the product End of Sale date.