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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 9971 Data Sheet

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Figure 1.      Cisco Unified IP Phone 9971

Product Overview

The Cisco Unified IP Phone 9971 is an executive class collaboration endpoint that provides voice, video, applications and accessories. Highlights include Gigabit Ethernet, Wideband Audio, Color Touchscreen Display, desktop Wi-Fi connectivity along with a new industrial design and user interface designed for simplicity and high usability. Accessories, sold separately, include a standard definition USB camera, Jawbone ICON for Cisco Bluetooth headset, color Key Expansion Module plus support for Bluetooth, USB, Secure Digital Input Output (SDIO) devices. Application support includes XML capabilities.

Features and Benefits

   Newly developed industrial design and user experience designed for use with its VGA touchscreen display

   H.264 video support for 2-way standard definition calling with USB support for the Cisco Unified IP Camera

   Choice of 802.11 a/b/g desktop wi-fi connectivity or Gigabit Ethernet network connectivity and switch port available for a downstream PC

   Embedded Bluetooth radio and 2 USB ports for headsets and the camera

   Firmware support for XML applications

Table 1.       Features and Benefits

Feature

Benefits

Hardware

Ergonomic Design

Highly usable and intuitive arrangement of lines, features and calls. Transfer, Conference and Hold appear on hard keys to reduce the number of presented softkeys to a maximum of 4 per call state.

Customization

This model can be ordered as Arctic White or Charcoal Gray. Handsets are available internationally as slimline (5oz, 140g) or standard (6oz, 170g) and can be mixed and matched between users within the same work environment to enable a feeling of customization and ownership among the users.

Display

VGA presentation for calling, video calling and applications. 5.6-inch (14 cm) graphical TFT color touchscreen display, 24-bit color depth, 640 x 480 effective pixel resolution, with backlight. Display also supports localization requiring double-byte Unicode encoding for fonts.

Ethernet

Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000 BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.

Desktop Wi-Fi Ethernet

As an alternative to wired Ethernet, this model supports an on-board wi-fi radio and antenna that enables connectivity to a wi-fi access point thereby saving on the labor costs of pulling Ethernet cables to every work location. Complete Wi-Fi specifications are included in Table 4.

Bluetooth

Mobility for headset users within 30 feet of their desktop to enable the freedom to go to the printer, a colleague’s desk or nearby private location while on a call. The 9971 supports the Hands-free and Headset Bluetooth profiles.

USB

2 USB ports accelerate the usability of call handling and applications by enabling accessories such as the Cisco Unified IP Camera, wired and wireless headsets.

External Audio Ports

General Purpose Audio In and Audio Out ports enable a relaxed speakerphone experience over external speakers and microphone.

Secure Digital Input Output (SDIO)

Enables an additional option for portability and presentation of confidential data, video and sample applications.

6 Lines Expanding to 114 with 3 Key Expansion Modules

The convenience of many speed dials or programmable features, or the necessity of following the activity of many lines. Up to 200 calls supported per device.

Buttons

6 feature buttons with state indicating LEDs

6 call session buttons with state indicating LEDs

Applications, Directories, Voicemail

Conference, Transfer, Hold

Volume Up/Down

Back-lit Mute, Speakerphone, Headset

Back, End Call, 5-Way Navigation Pad

Arabic keypad (only available through unique SKUs, see table 6 for more details)

Accessories

Key Expansion Module

Available separately, enables advanced use of lines, speed dials and features.

Cisco Unified IP Camera

Available separately, enables 2-way video calling between phones or video conferencing through a media conference unit.

Cisco Unified Video Advantage Support

Alternatively to supporting the Cisco Unified IP Camera, the Cisco Unified Video Advantage camera and application (running on a PC) are also supported.

Headset Support

Integrated design & advanced, updateable firmware for Jawbone ICON for Cisco Bluetooth headset which also works with all major mobile phone models. Also supports standard Bluetooth and USB headsets via the hands-free and headset Bluetooth profiles. Wideband analog headset support also provided via a dedicated RJ9 headset port on the rear of the phone.

Firmware

New User Experience

Advanced organization of lines, speed dials and programmable features separate from call appearances. Great for those who make few calls per day; better for those who handle dozens of calls per hour.

SIP Signaling

SIP interoperation with the call control and partner applications enables a rich unified communications solution.

Application Support

XML applications provided by Cisco’s application development partners or customers’ own development staff.

Unified Communications Manager Support

   Cisco Unified Communications Manager version 7.1(3a)SU1 or later

     Some features require more recent version of UC Manager and Dev Pack support. Please check the release notes for more information

   Survivable Remote Site Telephony (SRST) version 4.3 or later

   CME 8.6 or later

Licensing

Phone licensing is dependent on the call control platform and its policies. For the Cisco Unified Communications Manager, the 9971 requires 4 Device License Units (DLUs) or an Enhanced IP User Connect License for UCM release 7.1(5) or later. There are no special licenses plus phone bundles for Tier II distributors. The 9971 is not supported on non-Cisco third party call control systems.

Product Specifications

Table 2.       Product Specifications

Protocols

SIP for signaling

H.264 for video

Connectivity

10/100/1000 wired Ethernet network port plus switched PC port

802.11a/b/g wi-fi

Options

Arctic White or Charcoal Gray color

Slimline (5oz, 140g) or Standard (6oz, 170g) handset

Language Support

Arabic, Bulgarian, Catalan, Chinese (People’s Republic of China), Chinese (Hong Kong), Chinese (Taiwan), Croatian, Czech, Danish, Dutch, English - plus localized prompts for the UK, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Slovak, Swedish, Serbian (Republic of Serbia), Serbian (Republic of Montenegro), Slovenian, Thai, Turkish

Physical Dimensions (HxWxD)

9.2” (23.4 cm) x 10.33” (26.25 cm) x 1.56” (3.97 cm)

In slab mode with the footstand removed

Power

IEEE Power over Ethernet 802.3af and 802.3at supported, class 4. The 9971 is compatible with both class 3 and class 4 IEEE PoE switch blades and supports both Cisco Discovery Protocol (CDP) and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE)

Temperature Range

 

Operational Temperature

32 to 104°F (0 ~ 40°C)

Relative Humidity

10 to 95% (noncondensing)

Storage Temperature

14 to 140°F (-10 to 60°C)

Quantity Shipped per Pallate

320 units

 

SKU

Description

Weight: Hardware
lb (kg)

Weight: Single Carton
lb (kg)

Weight: Master Pack of 8 Cartons
lb (kg)

CP-9971-C-K9=

Cisco Unified IP Endpoint 9971, Charcoal, Standard Handset

3.48(1.577)

4.55(2.065)

38.00(17.235)

CP-9971-CL-K9=

Cisco Unified IP Endpoint 9971, Charcoal, Slimline Handset

3.41(1.546)

4.36(1.979)

36.62(16.610)

CP-9971-W-K9=

Cisco Unified IP Endpoint 9971, Arctic White, Standard Handset

3.66(1.660)

4.62(2.094)

38.65(17.530)

CP-9971-WL-K9=

Cisco Unified IP Endpoint 9971, Arctic White, Slimline Handset

3.59(1.629)

4.56(2.067)

38.17(17.315)

CP-9971-C-A-K9=

Cisco UC Phone 9971, Charcoal, Arabic keypad, Std HS

3.48(1.577)

4.55(2.065)

38.00(17.235)

CP-9971-W-A-K9=

Cisco UC Phone 9971, White, Arabic keypad, Std HS

3.66(1.660)

4.62(2.094)

38.65(17.530)

CP-9971-C-A-C-K9=

Cisco UC Phone 9971, Charcoal, Arabic keypad, Std HS, Camera

-

-

-

CP-9971-W-A-C-K9=

Cisco UC Phone 9971, White, Arabic keypad, Std HS, Camera

-

-

-

CP-89/9900-HS-C=

Spare Handset for 8900 or 9900 Series, Charcoal, Standard

0.39(0.177)

-

-

CP-89/9900-HS-CL=

Spare Handset for 8900 or 9900 Series, Charcoal, Slimline

0.32(0.146)

-

-

CP-89/9900-HS-W=

Spare Handset for 8900 or 9900 Series, Arctic White, Standard

0.41(0.187)

-

-

CP-89/9900-HS-WL=

Spare Handset for 8900 or 9900 Series, Arctic White, Slimline

0.34(0.156)

-

-

Table 3.       Calling Features

Feature

Specifications

Calling Feature Support

  + Dialing
  Abbreviated dialing
  Adjustable ringing and volume levels
  Adjustable display brightness
  Agent Greeting/Whisper Coaching
  Application Launch Pad
  Auto-answer
  Auto-detection of headset
  Barge
  Callback
  Call forward
  Call forward notification
  Call history lists
  Call park
  Call pickup
  Call timer
  Call waiting
  Caller ID
  Corporate directory
  Conference
  Direct transfer
  Extension mobility service
  Fast-dial service
  Forced access codes/Client matter codes
  Group call pickup
  Hold
  Intercom
  Immediate divert
  Join
  Last-number redial
  Malicious-caller ID
  Message-waiting indicator
  Meet-me conference
  Music on hold
  Mute
  Network profiles (automatic)
  On- and off-network distinctive ringing
  OPickUp
  Personal directory
  Predialing before sending
  Privacy
  Redial
  Ring tone per line appearance
  Service URL
  Shared line
  Time and date display
  Transfer
  Visual Voice Mail
  Voice Mail

Audio Codec Support

G.711a, G.711u, G.729a, G.729ab, G.722, iSAC and iLBC audio compression codecs

Configuration Options

  Dynamic Host Configuration Protocol (DHCP) client or static configuration
  Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP)
  Domain Name System (DNS)
  HTTP Firmware Management

Network Features

  Cisco Discovery Protocol (CDP)
  Link Layer Discovery Protocol Power over Ethernet (LLDP-PoE)
  Transparent secure roaming
  Provisioning of network parameters through DHCP
  Switch Auto-Negotiation
  VPN Client

Security Features

  Certificates
  Image authentication
  Device authentication
  File authentication
  Signaling authentication
  Media encryption using Secure Real-Time Protocol (SRTP)
  Signaling encryption using Transport Layer Security (TLS) Protocol
  Certificate authority proxy function (CAPF)
  Secure profiles
  Encrypted configuration files

Provisioning and Manufacturing

  Cisco Unified Communications Manager Express Version Negotiation
  Web server for configuration and statistics
  QoS reporting: jitter, delay, dropped packets, and latency on a per-call basis
  Real Time Control Protocol (RTCP) support and monitoring
  Syslog

Table 4.       Wi-Fi Features and Specifications

Feature

Specifications

Protocol

IEEE 802.11a, 802.11b, and 802.11g

Frequency Band and Operating Channels

Uses IEEE 802.11d to identify band ranges and channels

Support Mode

IEEE 802.11a

IEEE 802.11b/g

Autosensing, IEEE 802.11b/g preferred over IEEE 802.11a

Received signal strength indicator (RSSI) (default)

Data Rates

IEEE 802.11a:

6, 9, 12, 18, 24, 36, 48, and 54 Mbps

IEEE 802.11b:

1, 2, 5.5, and 11 Mbps

IEEE 802.11g:

6, 9, 12, 18, 24, 36, 48, and 54 Mbps

Nonoverlapping Channels

IEEE 802.11a: Up to 23 (including radar channels)

IEEE 802.11b/g: 3 (Japan uses 4)

(Bluetooth 2.0 also makes use of the 2.4 GHz spectrum, so IEEE 802.11a is recommended when using Bluetooth 2.0)

Wireless Modulation

IEEE 802.11a: OFDM

IEEE 802.11b: Direct sequence spread spectrum (DSSS)

IEEE 802.11g: OFDM and DSSS

Receiver Sensitivity
(Typical)

IEEE 802.11a:

6 Mbps: -91 dBm

9 Mbps: -90 dBm

12 Mbps: -88 dBm

18 Mbps: -86 dBm

24 Mbps: -82 dBm

36 Mbps: -80 dBm

48 Mbps: -77 dBm

54 Mbps: -75 dBm

IEEE 802.11b:

1 Mbps: -96 dBm

2 Mbps: -95 dBm

5.5 Mbps: -90 dBm

11 Mbps: -87 dBm

v802.11g:

6 Mbps: -91 dBm

9 Mbps: -90 dBm

12 Mbps: -87 dBm

18 Mbps: -86 dBm

24 Mbps: -82 dBm

36 Mbps: -80 dBm

48 Mbps: -77 dBm

54 Mbps: -76 dBm

Transmitter Output Power

IEEE 802.11a OFDM:

40 mW (16 dBm)

32 mW (15 dBm)

20 mW (13 dBm)

8 mW (9 dBm)

3.2 mW (5 dBm)

1 mW (0 dBm)

IEEE 802.11b CCK:

50 mW (17 dBm)

20 mW (13 dBm)

8 mW (9 dBm)

3.2 mW (5 dBm)

1 mW (0 dBm)

IEEE 802.11g OFDM:

40 mW (16 dBm)

32 mW (15 dBm)

20 mW (13 dBm)

8 mW (9 dBm)

3.2 mW (5 dBm)

1 mW (0 dBm)

Range
(Stated Ranges Are from Measured Open-Site Range Testing)

IEEE 802.11a:

6 Mbps: 604ft (184 m)

9 Mbps: 604 ft (184 m)

12 Mbps: 551 ft (168 m)

18 Mbps: 545 ft (166 m)

24 Mbps: 512 ft (156 m)

36 Mbps: 420 ft (128 m)

48 Mbps: 322 ft (98 m)

54 Mbps: 289 ft (88 m)

IEEE 802.11b:

1 Mbps: 1,010 ft (308 m)

2 Mbps: 951 ft (290 m)

5.5 Mbps: 919 ft (280 m)

11 Mbps: 902 ft (275 m)

IEEE 802.11g:

6 Mbps: 709 ft (216 m)

9 Mbps: 650 ft (198 m)

12 Mbps: 623 ft (190 m)

18 Mbps: 623 ft (190 m)

24 Mbps: 623 ft (190 m)

36 Mbps: 495 ft (151 m)

48 Mbps: 413 ft (126 m)

54 Mbps: 394 ft (120 m)

Ranges and actual throughput vary based on numerous environmental factors so individual performance may differ.

Access Point Support

Cisco 500 Series Wireless Express Access Points

Cisco 1000 Series Lightweight Access Point

Cisco Aironet 1100 Series Access Point

Cisco Aironet 1130 AG Series

Cisco Aironet 1200 Series

Cisco Aironet 1140 AG Series

Cisco Aironet 1230 AG Series

Cisco Aironet 1240 AG Series

Cisco Aironet 1250 Series

Cisco Aironet 1300 Series

Required versions:

Cisco Wireless LAN Controller (lightweight)

Minimum: Version 4.0.217.0

Recommended: Version 5.1.151.0 or later

Cisco IOS® Software access points (autonomous)

Minimum: Version 12.3(8)JEA

Recommended: Version 12.3(4g)JA1 or later

Wireless Security

Authentication:

Cisco Wireless Security Suite IEEE 802.1X

Lightweight Extensible Authentication Protocol (LEAP) Authentication

Extensible Authentication Protocol and Flexible Authentication with Secure Tunneling (EAP-FAST)

Wi-Fi Protected Access (WPA) Versions 1 and 2: Personal and Enterprise

Cisco Centralized Key Management (CKM)

Encryption:

40- and 128-bit static Wired Equivalent Privacy (WEP)

Temporal Key Integrity Protocol (TKIP) and Message Integrity Check (MIC)

Advanced Encryption Standard (AES)

QoS

IEEE 802.11e and Wi-Fi Multimedia (WMM)

Traffic Specification (TSPEC)

Enhanced Distributed Channel Access (EDCA)

QoS Basic Service Set (QBSS)

Radar Detection

Dynamic frequency selection (DFS) and transmit power control (TPC) according to IEEE 802.11h

Table 5.       Video Features and Specifications

Feature

Specifications

Video Standards

H.264/AVC

Frame Rates

30 fps (maximum) using H.264/AVC for video

Frame or Picture Formats

SQCIF (128 x 96 pixels)

QCIF (176 x 144 pixels)

QVGA (320 x 240 pixels)

SIF (352 x 240 pixels)

CIF (352 x 288 pixels)

VGA (640 x 480 pixels)

Ordering Information

Help customers understand all the components or parts they need to purchase in order to install and use the product. This section also provides a direct link to the Cisco Ordering Tool and lists part numbers for customer convenience.

To place an order, visit the Cisco Ordering Home Page. To download software, visit the Cisco Software Center.

Table 6.       Ordering Information

Product Name

Part Number

Cisco Unified IP Phone 9971, Charcoal, Standard Handset, Spare

CP-9971-C-K9=

Cisco Unified IP Phone 9971, Charcoal, Slimline Handset, Spare

CP-9971-CL-K9=

Cisco Unified IP Phone 9971, White, Standard Handset, Spare

CP-9971-W-K9=

Cisco Unified IP Phone 9971, White, Slimline Handset, Spare

CP-9971-WL-K9=

Cisco UC Phone 9971, Charcoal, Arabic keypad, Std HS

CP-9971-C-A-K9=

Cisco UC Phone 9971, White, Arabic keypad, Std HS

CP-9971-W-A-K9=

Cisco UC Phone 9971, Charcoal, Arabic keypad, Std HS, Camera

CP-9971-C-A-C-K9=

Cisco UC Phone 9971, White, Arabic keypad, Std HS, Camera

CP-9971-W-A-C-K9=

Cisco Unified IP Phone 9971, Charcoal, Standard Handset Configurable with Camera and Jawbone ICON for Cisco Headset. (Offered in United States only.)

CP-9971-CHSUS-K9

Cisco Unified IP Phone 9971, Charcoal, Slimline Handset Configurable with Camera and Jawbone ICON for Cisco Headset. (Offered in United States only.)

CP-9971-CLHSUS-K9

Table 7.       Spare Parts

Spare Handset for 8900 or 9900 Series, White, Slimline

CP-89/9900-HS-WL=

Spare Handset for 8900 or 9900 Series, White, Standard

CP-89/9900-HS-W=

Spare Handset for 8900 or 9900 Series, Charcoal, Slimline

CP-89/9900-HS-CL=

Spare Handset for 8900 or 9900 Series, Charcoal, Standard

CP-89/9900-HS-C=

Spare Handset Cord, White

CP-HS-CORD-W=

Spare Handset Cord, Charcoal

CP-HS-CORD-C=

Spare footstand for 8900 or 9900 Series, White

CP-89/9900-FS-W=

Spare footstand for 8900 or 9900 Series, Charcoal

CP-89/9900-FS-C=

Table 8.       Accessories

Accessories include the camera, Jawbone ICON for Cisco Bluetooth headset, Key Expansion Modules and Locking Wall Mount Kits. The Cisco Unified Video Camera is offered at no additional hardware price when ordered with the configurable phone SKUs or with phone and camera bundles listed in Table 6.

For more information about accessories, go to:

   Cisco Unified Video Camera for the 9900 Series IP Phone

   Jawbone ICON for Cisco Bluetooth Headset

   Cisco Unified IP Color Key Expansion Module

Cisco Unified Video Camera for the 9900 Series IP Phone, Charcoal

CP-CAM-C=

Cisco Unified Video Camera for the 9900 Series IP Phone, White

CP-CAM-W=

Jawbone ICON for Cisco Bluetooth Headset, Charcoal, Australia Power Cube, Spare

CP-ICON-HS-C-AU=

Jawbone ICON for Cisco Bluetooth Headset, Arctic White, Australia Power Cube, Spare

CP-ICON-HS-W-AU=

Jawbone ICON for Cisco Bluetooth Headset, Charcoal, Europe Power Cube, Spare

CP-ICON-HS-C-CE=

Jawbone ICON for Cisco Bluetooth Headset, Arctic White, Europe Power Cube, Spare

CP-ICON-HS-W-CE=

Jawbone ICON for Cisco Bluetooth Headset, Charcoal, North America Power Cube, Spare

CP-ICON-HS-C-NA=

Jawbone ICON for Cisco Bluetooth Headset, Arctic White, North America Power Cube, Spare

CP-ICON-HS-W-NA=

Jawbone ICON for Cisco Bluetooth Headset, Charcoal, United Kingdom Cube, Spare

CP-ICON-HS-C-UK=

Jawbone ICON for Cisco Bluetooth Headset, Arctic White, United Kingdom Cube, Spare

CP-ICON-HS-W-UK=

Cisco Unified IP Color Key Expansion Module, Charcoal

CP-CKEM-C=

Cisco Unified IP Color Key Expansion Module, White

CP-CKEM-W=

Locking Wallmount Kit for 8900 or 9900 Series, Charcoal

CP-89/9900-LWMK-C=

Locking Wallmount Kit for 8900 or 9900 Series, Arctic White

CP-89/9900-LWMK-W=

Locking Wallmount Kit for 8900 or 9900 Series and KEM, Charcoal

CP-89/9900-LK-K-C=

Locking Wallmount Kit for 8900 or 9900 Series and KEM, Arctic White

CP-89/9900-LK-K-W=

Table 9.       Local Power Options: Cube and Regional Cords

The power cube is new for the 8900 and 9900 Series IP Phones, but the cords are the same cords as used with the 7900 series. Power Cube 4 supports up to 44W and is internationally rated for different power grids worldwide.

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