End-of-Sale and End-of-Life Announcement for the Cisco TelePresence SX20 with 12X Camera
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EOL12167
Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence SX20 with 12X camera. The last day to order the affected product(s) is July 30, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco TelePresence SX20 with 12X camera
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 29, 2018 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
July 30, 2018 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 28, 2018 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
July 30, 2019 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
July 30, 2019 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
October 25, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2023 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| BRKT-12X-MONITR |
Bracket mounting for 12x PHD camera to screen |
There is currently no replacement product available for this product. |
- |
- |
| BRKT-12X-MONITR= |
Spare bracket mounting for 12x PHD camera to monitor |
There is currently no replacement product available for this product. |
- |
- |
| BRKT-P40-MONITR |
Bracket mounting for P40 camera to screen |
There is currently no replacement product available for this product. |
- |
- |
| BRKT-P40-MONITR= |
Bracket mounting for P40 camera to screen |
There is currently no replacement product available for this product. |
- |
- |
| CAB-HDMI-PHD4XS2 |
Custom 4xcamera cable; HDMI, Control and Power (3m) |
There is currently no replacement product available for this product. |
- |
- |
| CAB-HDMI-PHD4XS2= |
Custom 4xcamera cable; HDMI, Control and Power (3m) |
There is currently no replacement product available for this product. |
- |
- |
| CTS-PHD1080P12XS2+ |
PrecisionHD Camera 1080p 12x Gen 2 for use in auto expand |
CTS-CAM-P60+ |
Cisco TelePresence Precision 60 Camera - auto expand only |
- |
| CTS-PHD1080P12XS2= |
PrecisionHD Camera 1080p 12x Gen 2 |
CTS-CAM-P60= |
Cisco TelePresence Precision 60 Camera Spare |
- |
| CTS-SX20N-12X-K9 |
SX20 w/ 12x Cam, 1 mic, remote and CE9 - Lead time extended |
CS-KITPLUS-K9 |
Room Kit Plus w/Codec Plus, Quad Camera and Touch 10. |
- |
| CTS-SX20N-12X-K9 |
SX20 w/ 12x Cam, 1 mic, remote and CE9 - Lead time extended |
CS-KITP60-K9 |
Room Kit Plus P60 - Codec Plus, P60 cam and Touch 10 |
- |
| CTS-SX20N-C-12X-K9 |
SX20 Quick Set w/ 12X cam, 1 mic, remote cntrl |
CS-KITPLUS-K9 |
Room Kit Plus w/Codec Plus, Quad Camera and Touch 10. |
- |
| CTS-SX20N-C-12X-K9 |
SX20 Quick Set w/ 12X cam, 1 mic, remote cntrl |
CS-KITP60-K9 |
Room Kit Plus P60 - Codec Plus, P60 cam and Touch 10 |
- |
Product Migration Options
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco TelePresence SX20 with 12X camera through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices
To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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