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Updated:June 1, 2015
Document ID:1457305316838746
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Highlights
• For business or home office use
• Dependable, Affordable and Feature Rich
• Full-featured 1-line business-class IP phone supporting Power over Ethernet (PoE)
• Monochrome backlit display for ease of use, aesthetics, and on-screen applications
• Connects directly to an Internet telephone service provider or to an IP private branch exchange (PBX)
• Dual switched Ethernet ports for connecting a computer behind the phone, reducing cabling costs
• Wideband audio for unsurpassed voice clarity and enhanced speaker quality
• Easy installation and highly secure remote provisioning, as well as menu-based and web-based configuration
• Supports up to two Cisco® SPA500S Expansion Module, adding up to 64 additional buttons*
• Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified Communications 500 Series for Small Business
Comprehensive Interoperability and SIP-Based Feature Set
Part of the Cisco Small Business Pro Series, the SIP based Cisco SPA502G 1-Line IP Phone (Figure 1) has been tested to ensure comprehensive interoperability with equipment from voice over IP (VoIP) infrastructure leaders, enabling service providers to quickly roll out competitive, feature-rich services to their customers.
With hundreds of features and configurable service parameters, the Cisco SPA502G addresses the requirements of traditional business users while building on the advantages of IP telephony. Features such as easy station moves and shared line appearances (across local and geographically dispersed locations) are just some of the many advantages of the SPA502G.
The Cisco SPA502G 1-Line IP phone also supports productivity-enhancing features such as VoiceView Express and Cisco XML applications when used with Cisco Unified Communications 500 Series in SPCP mode.
Carrier-Grade Security, Provisioning, and Management
The Cisco SPA502G uses standard encryption protocols to perform highly secure remote provisioning and unobtrusive in-service software upgrades. Remote provisioning tools include detailed performance measurement and troubleshooting features, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the time and expense of managing, preloading, and reconfiguring customer premises equipment.
Figure 1. Cisco SPA502G 1-Line IP Phone
Telephony Features
• One voice line
• One SIP registration
• Line status: active line indication, with name and number
• Menu-driven user interface
• Shared line appearance**
• Speakerphone
• Call hold
• Music on hold**
• Call waiting
• Caller ID name and number
• Outbound caller ID blocking
• Call transfer: attended and blind
• Three-way call conferencing with local mixing
• Multiparty conferencing via external conference bridge
• Automatic redial of last calling and last called numbers
• On-hook dialing
• Call pickup: selective and group**
• Call park and unpark**
• Call swap
• Call back on busy
• Call blocking: anonymous and selective
• Call forwarding: unconditional, no answer, on busy
• Two Ethernet ports with integrated Ethernet switch: 10/100BASE-T RJ-45
• 802.3af-compliant PoE
• Optional 5 VDC universal (100-240V) switching; power supply is ordered separately (Cisco PA100)
Regulatory Compliance
• FCC (Part 15, Class B), CE Mark, A-Tick, C-Tick, Telepermit, UL, CB
Security Features
• Password-protected system, preset to factory default
• Password-protected access to administrator and user-level features
• HTTPS with factory-installed client certificate
• HTTP digest: encrypted authentication via MD5 (RFC 1321)
• Up to 256-bit Advanced Encryption Standard (AES) encryption
• SIP over Transport Layer Security (TLS)
• Secure Real-Time Transport Protocol (SRTP)
Documentation
• Quick-Start Installation and Configuration Guide
• User Guide
• Administration Guide
• Provisioning Guide (for service providers only)
Package Contents
• Cisco SPA502G 1-Line IP phone, handset, and stand
• Handset cord
• RJ-45 Ethernet cable
• Quick-Start Installation
Specifications
Table 1 gives specifications for the Cisco SPA502G 1-Line IP Phone.
Table 1. Specifications for the Cisco SPA502G 1-Line IP Phone
Note: Many features are programmable within a defined range or list of options. Please see the SPA Administration Guide for details. The target configuration profile is uploaded to the SPA502G at the time of provisioning.
• Power adapter: 100-240V 50-60 Hz (26-34 VA) AC input
Physical interfaces
• Two 10/100BASE-T RJ-45 Ethernet ports (IEEE 802.3)
• Handset: RJ-9 connector
• Built-in speakerphone and microphone
• Headset 2.5mm jack
Indicator lights/LEDs
• Speakerphone on/off button with LED
• Headset on/off button with LED
• Mute button with LED
• Message waiting LED
Body dimensions (W x H x D)
8.42 x 8.35. x 1.73 in. (214 x 212 x 44 mm)
Unit weight
2.00 lb ( 0.9 kg)
Operating temperature
32º ~ 104ºF (0º ~ 40ºC)
Storage temperature
-4º ~ 158ºF (-20º ~ 70ºC)
Operating humidity
5% to 95% noncondensing
Storage humidity
5% to 95% noncondensing
Table 2 compares the SPA502G with other Cisco SPA 500 Series IP Phones.
Table 2. Cisco SPA500 Series IP Phone Comparison
Model
Voice Lines
Ethernet Ports
High-Resolution Graphical Display
PoE Support
SPA501G
8
2
No
Yes
SPA502G
1
2
Yes
Yes
SPA504G
4
2
Yes
Yes
SPA508G
8
2
Yes
Yes
SPA509G
12
2
Yes
Yes
SPA525G/SPA525G2
5
2
Color
Yes
Tables 3 and 4 give part numbers for the Cisco SPA502G and optional support and accessories.
Table 3. Ordering Information
Part Number
Description
SPA502G
Cisco SPA502G 1-Line IP Phone
CON-SBS-SVC1
3-year Cisco Small BusinessSupport Service
Table 4. Optional Accessories
Part Number
Description
MB100
Wall-mount brackets for SPA500, CP500, and SPA 900 Series
PA100-NA
Power supply for SPA500, CP500, and SPA 900 Series-5V/2A (North America style plug)
PA100-UK
Power supply for SPA500, CP500, and SPA 900 Series-5V/2A (UK style plug)
PA100-EU
Power supply for SPA500, CP500, and SPA 900 Series-5V/2A (EU style plug)
PA100-AU
Power supply for SPA500, CP500, and SPA900-5V/2A (AU style plug). Power supply for SPA500 and SPA 900 Series-5V/2A (NA)
WBP54G
802.11b/g wireless bridge
Service and Support
The Cisco Small Business Support Service provides three years affordable peace of mind coverage, to help protect your investment and derive maximum value from your Cisco Small Business solution. The subscription-based service offers software updates, telephone and online chat access to the Cisco Small Business Support Center, and next business day hardware replacement.
Cisco Small Business products are supported by professionals in Cisco Small Business Support Center locations worldwide who are specifically trained to understand your needs. The Cisco Small Business Support Community, an online forum, enables you to collaborate with your peers and reach Cisco technical experts for support information.
Warranty
This Cisco Small Business product is covered by a Cisco
1-year limited hardware warranty with return to factory replacement and a 90-day limited software warranty. In addition, Cisco offers software updates for bug fixes for the warranty term, and telephone and online chat technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to:
http://www.cisco.com/cisco/web/download/index.html.
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