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Cisco IP Communicator

End-of-Sale and End-of-Life Announcement for the Cisco IP Communicator 1.x, 2.x

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EOL6951

Cisco announces the end-of-sale and end-of life dates for the Cisco® IP Communicator 1.x, 2.x. The last day to order the affected product(s) is July 27, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco IP Communicator 1.x, 2.x

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

January 26, 2010

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 27, 2010

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 25, 2010

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 27, 2011

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 27, 2011

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

October 22, 2012

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 26, 2013

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

L-IPCOMM-1000BUN=

Cisco IP Communicator 1000-Unit Bundle - eDelivery

L-IPCOMM7-1000PK=

Cisco IP Communicator 7.x - 1,000 Pack - eDelivery

L-IPCOMM-100BUN=

Cisco IP Communicator 100-Unit Bundle - eDelivery

L-IPCOMM7-100PK=

Cisco IP Communicator 7.x - 100 Pack - eDelivery

L-IPCOMM-250BUN=

Cisco IP Communicator 250-Unit Bundle - eDelivery

L-IPCOMM7-250PK=

Cisco IP Communicator 7.x - 250 Pack - eDelivery

L-SW-IPCOMM-E1

Cisco IP Communicator - Communications Client - eDelivery

L-IPCOMM7-SW

Cisco IP Communicator 7.x

L-SW-IPCOMM-E1-CH1

IP Communicator and License for CallManager 3.x/4.x - eDel

L-IPCOMM7-CH1=

IP Communicator 7.x and Lic for Cisco UC Mgr 4.x - eDelivery

SW-IPCOMM

Cisco IP Communicator - Softphone Client

IPCOMM7-SW

Cisco IP Communicator 7.x

SW-IPCOMM-1000BUN=

Cisco IP Communicator 1000-Unit Bundle

IPCOMM7-1000PK=

Cisco IP Communicator 7.x - 1,000 Pack

SW-IPCOMM-100BUN=

Cisco IP Communicator 100-Unit Bundle

IPCOMM7-100PK=

Cisco IP Communicator 7.x - 100 Pack

SW-IPCOMM-250BUN=

Cisco IP Communicator 250-Unit Bundle

IPCOMM7-250PK=

Cisco IP Communicator 7.x - 250 Pack

SW-IPCOMM-E1

Cisco IP Communicator - Communications Client

IPCOMM7-SW

Cisco IP Communicator 7.x

SW-IPCOMM-E1-CH1

IP Communicator and License for CallManager 3.x or 4.x

IPCOMM-7-CH1=

IP Communicator 7.x and Lic for Cisco Unified Comm Mgr 4.x

SW-IPCOMM-E1=

Cisco IP Communicator - Communications Client

IPCOMM7-SW

Cisco IP Communicator 7.x

Product Migration Options

Customers are encouraged to migrate to Cisco IP Communicator 7. Information about this product can be found at: http://www.cisco.com/go/ipcommunicator.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco IP Communicator 1.x, 2.x through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco IP Communicator 7.x, visit http://www.cisco.com/go/ipcommunicator, or contact your local account representative.
To request information about the Cisco IP Communicator 7.x, send an e-mail to stenewto@cisco.com.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

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To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.