Meet with clients and coworkers around the globe as if you’re in the same room. With HD video and audio collaboration integrated into one sleek package, working together is as easy as swiping a screen.
Collaboration is vital to any organization. But it can be tough when employees, clients, and business partners are many miles – or even continents – away. Integrating the array of communications solutions you use to collaborate can be challenging and can leave you with a less-than-ideal solution.
You need integrated endpoints that make your communications and collaboration apps easier to use. That provide a high-quality experience that helps people work together comfortably. And that are affordable enough to equip the growing number of employees who need to collaborate from a distance.
The answer is the Cisco® DX (Desk Experience) Series. These multifunction touchscreen devices feature best-in-class high-definition (HD) video and Cisco Unified Communications telephony features. You can connect and collaborate with anyone whose device supports the H.264 AVC video standard.
Now a single DX device can replace your desktop IP phone and your external monitor. The DX Series integrates with your PC so you can use it as a display too. The DX Series takes collaboration to a new level with expanded capabilities and value-based pricing to scale to every desktop in every organization.
Trends Drive Need for Simpler, Better Collaboration Tools
In the digital economy, businesses must innovate and develop products more quickly. Speed is a high priority. And the workplace is changing. Workforces are more mobile, telecommuting is common, and many organizations are moving toward more flexible, open office spaces with shared desks. Yet budgets are tight, and one area where companies are cutting costs is travel.
These trends are creating a growing need for better collaboration technology. A Frost and Sullivan study predicts that more and more organizations will be implementing pervasive video rollouts. “By 2020, we expect the use of video conferencing at work to increase by 30 to 50 percent,” they report.
One barrier to greater adoption of video communication is complexity. The desktop is cluttered with multiple technologies and devices, including mobile phones, IP phones, web cameras, PCs, external monitors, and tablets. And most of these are not integrated well with collaboration applications.
Recent studies by Gartner, Forrester, and Frost & Sullivan show that most companies would like multipurpose desktop endpoints that go beyond basic voice communications for virtual meetings.
There are many reasons for this:
● They see video as a more effective way to communicate, where body language can be read and relationships improved.
● Executives and employees alike appreciate the flexibility of video conferencing in home offices to provide better work-life balance.
● Managers like to see their direct reports to foster trust and improved communication.
● HD video conferencing has been shown to make virtual meetings more effective, virtual teams more productive, and virtual expertise more accessible.
These factors and others are prompting companies to adopt collaboration solutions that go beyond basic voice communications and include an array of features and integration capabilities (Figure 1).
Figure 1. Evolving Trends That Are Shaping a New Era in Enterprise Communications
All the Applications You Need in One Package
The Cisco DX Series blends mission-critical business communications with intuitive touchscreen navigation similar to consumer smartphones. The devices are easy to use and integrate with the communications and collaboration applications users need most. The DX Series offers:
● HD 1080p desktop video: Interoperable with Cisco Unified IP Phones, Cisco TelePresence® endpoints and room systems, the Cisco Jabber® application, and third-party endpoints supporting the H.264 AVC video standard.
● HD audio: IP phone replacement for basic knowledge worker activities.
● Always on: Audio and video features always take priority so you won’t miss incoming call alerts.
● Conferencing: Flexibility to add participants during a call with the ad hoc conferencing feature; compatible with Cisco Collaboration Meeting Rooms (CMR) and Cisco TelePresence Server.
● Enterprise-grade, end-to-end, multilevel access security (endpoints, Cisco Unified Communications Manager, network layer).
In just minutes, users can unpack any of the Cisco DX Series devices, plug them in, and launch a video call.
Figure 2. Cisco DX Series – DX650, DX70, and DX80
The Cisco DX Series (Figure 2) includes:
● Cisco DX650: Compact device with an integrated 7-inch touchscreen and the option to use it with an external monitor for content viewing.
● Cisco DX70: Midsize device with a 14-inch fully touch-based screen and the ability to share PC or Mac content while in meetings or use as an external monitor.
● Cisco DX80: Large 23-inch fully touch-based screen with the ability to share PC or Mac content while in meetings or use as an external monitor.
With built-in wireless connectivity, the devices work in a variety of environments at the office or at home. You can connect a PC to the Cisco DX70 and DX80 to use the DX display as an external monitor and to share desktop content in meetings through HDMI input. With a touch of a button you can easily toggle between PC mode and DX mode on the display. The DX80 comes equipped with Intelligent Audio, which eliminates background noise in open work environments and improves the experience for the remote party.
The DX Series offers a simple, all-in-one solution for audio, video, and web conferencing. You can bring team members together effortlessly and customize the home screen with your favorite contacts presented as visual tiles (Figure 3). Although no peripheral accessories are required, users have the option of using wideband audio handsets as well as Bluetooth or USB headsets and keyboards.
Figure 3. Cisco DX Series Home Screen with Favorite Contacts
Cisco Unified Communications Features
You can move beyond traditional IP communications with the diverse capabilities of the Cisco DX Series. The devices include these Cisco Unified Communications features:
● Contacts: Browse favorites, recent contacts, and directories. Then, with a simple touch, reach the contacts you want.
● Call features: Similar to those on a Cisco IP phone, features on the DX Series include hold/resume, call forwarding, shared lines, on-hook and off-hook dialing, call merging, dual-tone multifrequency (DTMF) tones, voicemail, and auto-answer.
● Single Number Reach: All inbound callers can be given one number to reach you. Whether you’re at a desk using a DX Series endpoint or using a personal mobile device, you’ll get the call.
● Multiuser login and Extension Mobility: The DX Series supports different user profiles from the same endpoint. You can access your personal contact lists and call logs, and make any unit your own with Extension Mobility. This capability makes the devices ideal for shared workspace environments such as nurse stations, retail banking, and customer care centers.
As Easy and Effective Outside the Network as Inside
Getting started with the DX Series is simple, even when deploying it off campus for remote workers. Administrators can use either Cisco Expressway or the built-in Cisco AnyConnect® VPN for a secure remote connection. With Expressway, users can access all their collaboration workloads (video, voice, content, instant messaging, and presence) without the extra step of a VPN. Expressway offers an easy configuration process, allows smooth connectivity, and doesn’t require any special equipment at remote sites such as Cisco Virtual Office. Administrators who prefer a VPN connection still have that option with the proven AnyConnect VPN.
The Cisco DX Series features security at multiple levels. Endpoints are protected with secure boot, credential storage, image authentication and encryption, and an encrypted file system. Cisco Unified Communications Manager provides security inside and outside the enterprise.
Media and data are secured through Transport Layer Security/Secure Real-Time Transfer Protocol (TLS/SRTP) and Secure HTTP (HTTPS). Enterprise access is protected with Cisco AnyConnect Secure Mobility Client and support for web proxy. Wireless WPA2 (Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling [EAP-FAST]) and wired 802.1X TLS protect the network layer.
Options for Customization
You can customize your experience on the DX via the Android operating system, an open development platform. Contact your Cisco account representative to learn more.
The Many Faces of Collaboration
The Cisco DX Series works well for all collaborators – executives, managers, doctors, distance-learning instructors, nurses, and countless others who regularly interact with geographically dispersed colleagues, subject-matter experts, partners, suppliers, and customers.
Figure 4. The Cisco DX Series Meets the Collaboration Needs of Different Roles
Here are some of the ways the Cisco DX Series can encourage dynamic collaboration for the individuals shown in Figure 4:
Irene, supply chain manager: Her primary communications are with partners and suppliers. Irene quickly coordinates virtual meetings using on-demand collaboration capabilities such as video and web conferencing and real-time content collaboration. With HD video communications, she can forge tighter relationships with key suppliers and avoid misunderstandings.
David, VP of sales: David uses desktop video for strategic meetings, discussions about major concerns, and crisis management. High-quality video and audio help speed decision making and establish good relationships with direct reports even if they are located in a different country. No-compromise collaboration helps him build strong relationships and resolve problems among his remote team – and helps them make the most of opportunities to sell more products and services.
Dr. Stephens, oncologist: Dr. Stephens often needs to collaborate with colleagues on patient diagnoses and treatment plans. Reliable HD video helps facilitate virtual discussions between experts, whether they’re in an operating room or in their office, and can help accelerate collaborative processes related to patient care.
Today’s enterprises require best-in-class communications and collaboration through an array of rich media and data applications. Cisco unified communications, collaboration, video, presence, and cloud-based applications are interoperable for investment protection. And they’re proven, with more than 3 million video and Cisco TelePresence endpoints sold and millions of customers around the world using them every day.
Financing to Help You Achieve Your Objectives
Cisco Capital® can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI. Cisco Capital financing gives you flexibility in acquiring hardware, software, services, and complementary third-party equipment. And there’s just one predictable payment. Cisco Capital is available in more than 100 countries. Learn more.
For more information about the Cisco DX Series, visit http://www.Cisco.com/go/dx or contact your Cisco account representative.