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Cisco Unified Service Statistics Manager

Cisco Unified Service Statistics Manager 1.1

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Cisco Unified Communications

Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks, facilitating easy collaboration every time from any workspace.

Product Overview

Cisco ® Unified Service Statistics Manager is a component of the Cisco Unified Communications Management Suite, consisting of Cisco ® Unified Provisioning Manager, Cisco ® Unified Operations Manager, Cisco ® Unified Service Monitor, and Cisco Unified Service Statistics Manager. Designed specifically for managing Cisco Unified Communications solutions, the Cisco Unified Communications Management Suite offers comprehensive provisioning, monitoring, troubleshooting, and reporting capabilities throughout the solution lifecycle.
Cisco Unified Service Statistics Manager provides advanced statistics analysis and reporting capabilities for Cisco Unified Communications deployments. It is an easy-to-use web-based software product that features a variety of advanced reports for executive, operations, and capacity-planning functions. Cisco Unified Service Statistics Manager provides many predefined and customizable reports that provide visibility into key metrics including call volume, service availability, call quality, resource utilization, and capacity across the Cisco Unified Communications system, including across multiple Cisco Unified Communications Manager clusters, gateways, and related devices. It helps enable users to view information based on network, service, business, and user criteria. Users can define service-level agreement (SLA) constructs as well as measure and verify them based on collected unified communications statistics. Customizable report templates and automatic report invocation and scheduling provide users with a great deal of power and flexibility.

Figure 1. Cisco Unified Service Statistics Manager User Interface

Features and Benefits

Unified Performance Statistics Analysis and Reporting

Cisco Unified Service Statistics Manager uses the data collection capabilities of Cisco Unified Operations Manager and Cisco Unified Service Monitor to harvest and consolidate performance statistics from a variety of Cisco devices, applications, and systems including Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity ® software, Cisco Unity Connection, Cisco Unity Express, and Cisco IOS ® Software-based voice gateways, thereby providing a unified performance analysis and reporting window into the Cisco Unified Communications deployment.

A Variety of Predefined Reports for Executives and Operations and Capacity-Planning Personnel

Cisco Unified Service Statistics Manager comes with more than 40 predefined reports on key metrics including call volume (Figure 2), service availability, call quality, resource utilization, and availability across the Cisco Unified Communications System. These reports are designed to help executives to gain insight into the overall performance of Unified Communications services and trends over time. Operations personnel can generate traffic, service quality, availability, and exception reports to proactively focus operations resources on potential issues before they become service-affecting, and capacity planners can generate a variety of gateway and trunk utilization trend reports to estimate at what point in the future upgrades will need to occur, which will enable them to proactively allocate budget and resources to perform the upgrades.

Figure 2. Call Volume Report across Multiple Cisco Unified Communications Manager Clusters

Customizable Data Partitioning, Analysis, and Reporting

Cisco Unified Service Statistics Manager helps enable users to partition the collected performance data based on a variety of network, service, user, and business criteria for custom analysis and reporting. For example, reports could be generated based on custom time periods, logical groups of trunks on user-selected gateways, user-defined groups of phone extension numbers, Cisco Unified Communications Manager clusters, and so on. This allows users to gain unique perspectives on the performance of their Cisco Unified Communications deployment for executive, operations and capacity-planning purposes.

SLA Reporting

Cisco Unified Service Statistics Manager provides the capability to define SLAs for logical or business constructs such as locations, departments, branch offices, regions, clusters, and so on, and for relevant attributes (call quality, availability, jitter, trunk utilization, and so on). User-defined threshold settings can be associated with SLAs, which can be hierarchically structured. SLA violations (and their associated user-defined financial impact) can be rolled up to a master SLA for enterprisewide reporting, executive review, and action. This helps executives and operations personnel to determine whether network issues violate predefined service levels and to estimate the associated business impact and cost.
Table 1 lists features and benefits of Cisco Unified Service Statistics Manager.

Table 1. Features and Benefits

Feature

Benefit

Unified performance statistics

• Consolidated database of performance and traffic statistics across Unified Communications devices, systems, and applications

Predefined and customizable reports

• Arrange data based on a variety of network, physical, logical, and business criteria
• Gain unique perspectives on network performance
• Simplify operations and administration through scheduled, automatically generated reports
• Productivity through personalized and customized reports

Service-level agreement constructs

• SLAs can be defined and monitored
• Assess the business impact of network issues and service-level violations

Utilization trend reports and top-N upgrade candidate reports

• Gain visibility into network trends
• Estimate when key resources need to be upgraded
• Control, allocate, and reduce costs

Top-N and exception reports

• Based on calls, users, endpoints, and so on
• Proactively address problems before they become service-affecting
• Improve security by identifying unusual activity and fraud

Report distribution through email and a web-based portal

• Quickly and efficiently distribute information
• Web-based portal that features a customizable dashboard to increase workgroup/user efficiency

Selectable data and report formats

• HTML, PDF, and comma-separated value (CSV) file formats
• Export data and reports to external applications

System Requirements

Table 2 lists the minimum system requirements of Cisco Unified Service Statistics Manager.

Table 2. System Requirements

Server Requirements

Up to 1,000 Phones

Up to 30,000 Phones

CPU

• Intel Pentium or Xeon processor equal to or greater than 2 GHz or
• AMD Opteron processor equal to or greater than 2 GHz
• Dual Intel Pentium or Xeon processor equal to or greater than 3.5 GHz or
• Dual AMD Opteron processor equal to or greater than 3.5 GHz

Memory

4-GB RAM

4-GB RAM

Disk space

36-GB hard disk, 4-GB swap file

72-GB hard disk, 8-GB swap file

Network

100-Mbps network interface card (NIC)

System software

Windows Server 2003 with Service Pack 2, Standard or Enterprise Edition

Ordering Information

Cisco Unified Service Statistics Manager 1.1 will begin shipping on November 7, 2008. Customers can order these new products through normal Cisco sales channels as of August 8, 2008. Base part number includes licensing for the indicated number of phones. Add-on licenses are available to increase the maximum number of phones supported. Cisco Unified Service Statistics Manager can be ordered as part of a management suite bundle or as a standalone product.
Table 3 lists ordering information. To place an order, visit the Cisco Ordering Homepage.

Table 3. Ordering Information

Product Name

Part Number

Cisco Unified Communications Management Suite Bundle for 5K Lic UPM 1.3, UOM 2.0 Premium, USM 2.0 and USSM 1.0 Premium

CUCMS-A-1K-K9

Cisco Unified Communications Management Suite Bundle for 5K Lic UPM 1.3, UOM 2.0 Premium, USM 2.0 and USSM 1.0 Premium

CUCMS-A-5K-K9

Cisco Unified Communications Management Suite Bundle for 5K Lic UPM 1.3, UOM 2.0 Premium, USM 2.0 and USSM 1.0 Premium

CUCMS-A-10K-K9

Cisco USSM 1.1 Standard Edition 1K phones

CUSSM1.1-1KS-K9

Cisco USSM 1.1 Standard Edition 2K phones

CUSSM1.1-2KS-K9

Cisco USSM 1.1 Standard Edition 5K phones

CUSSM1.1-5KS-K9

Cisco USSM 1.1 Premium Edition 1K phones

CUSSM1.1-1KP-K9

Cisco USSM 1.1 Premium Edition 2K phones

CUSSM1.1-2KP-K9

Cisco USSM 1.1 Premium Edition 5K phones

CUSSM1.1-5KP-K9

Cisco USSM 1.1 Premium Edition 10K phones

CUSSM1.1-10KP-K9

Cisco USSM 1.1 Premium Edition 20K phones

CUSSM1.1-20KP-K9

Cisco USSM 1.1 Premium Edition 30K phones

CUSSM1.1-30KP-K9

Cisco Unified Communications Services

Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services enhances your technology experience to accelerate true business advantage. For more information about Cisco services, see Cisco Technical Support Services or Cisco Advanced Services.

For More Information

For more information about Cisco Unified Service Statistics Manager, please visit http://www.cisco.com/go/cussm, contact your local account representative, or send an email to the Cisco product marketing group at ask-ipc-management@cisco.com.