® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, facilitating easy collaboration every time from any workspace. Part of a comprehensive solution that includes network infrastructure, security, wireless, management, or third-party applications and lifecycle services, Cisco Unified Communications Management Solutions can accelerate deployment, provide cost savings, and enhance productivity.
Cisco Unified Service Monitor is a component of the Cisco Unified Communications Management Suite, consisting of Cisco Unified Provisioning Manager, Cisco Unified Operations Manager, Cisco Unified Service Monitor, and Cisco Unified Service Statistics Manager. Cisco Unified Service Monitor continuously monitors active calls supported by the Cisco Unified Communications system and provides near real-time notification when the voice quality of a call fails to meet a user-defined quality threshold (refer to Figure 1). In addition to call quality analysis, Cisco Unified Service Monitor can perform call classification based on dial plan for each cluster that is managed using Cisco Unified Service Monitor. The on-demand call detail record (CDR) reports provides users the ability to view the call records for call analysis.
Figure 1. Cisco Unified Service Monitor: Voice Transmission Quality and Most Impacted Endpoints Report
Cisco Unified Service Monitor monitors, evaluates, and generates reports on user-experience metrics associated with active calls on the Cisco Unified Communications system. It provides a comprehensive list of voice impairment metrics useful in troubleshooting voice quality issues.
User-experience reports generated by the system provide lists and details of the endpoints (for example, phones and gateways) that are most frequently affected by voice quality issues. The reports allow users to understand service quality at a system level through call quality metrics gathered from Cisco Voice Transmission Quality (VTQ) functionality. The reports provide information about real-time service quality through Cisco 1040 Sensors and Cisco Network Analysis Module 4.0. The enhanced call stream correlation report (Figure 2) provides detailed call metrics collected from multiple instances of Cisco 1040 Sensors and Cisco Network Analysis Module, which will allow system administrators to idenitfy network segments that have a lower-quality user experience.
Figure 2. Cisco Unified Service Monitor: Stream Correlation Report
Features and Benefits
Voice Quality Measurements and Alerts
Cisco Unified Service Monitor monitors voice quality measurements in a voice-over-IP (VoIP) network and produces alerts based on measurements exceeding preset thresholds. Key voice call characteristics such as codec type and characteristics, jitter, and packet loss are collected and reported.
The phone-based Cisco VTQ solution provides user-experience metrics at the end of all active calls in the network, expressed as a mean opinion score (MOS) calculated value. Real-time MOS values can be produced every 60 seconds for monitored active calls using Cisco 1040 Sensors and Cisco Network Analysis Module. Threshold-based alerts are sent to upstream applications such as Cisco Unified Operations Manager or a manager-of-managers application.
Cisco Unified Service Monitor provides the ability to set thresholds based on device types, codec types, and call metric source including Cisco Unified Communications Manager, Cisco 1040 sensor and NAM. Alerts are sent to upstream applications such as Cisco Unified Operations Manager when a MOS threshold is violated.
Cisco Unified Service Monitor provides the ability to classify calls based on dial plan per cluster. Call classification has default system-defined call categories and also allows users to define call categories to suit their deployment. Cisco Unified Service Monitor can classify calls to multiple categories to help ensure that system administrators are able to track calls based on call types. The on-demand CDR reports provide a rich set of filters to generate call information to facilitate detailed analysis.
Integration with Cisco Unified Operations Manager
Integration with Cisco Unified Operations Manager offers the ability to send near real-time alerts through Simple Network Management Protocol (SNMP) traps, email, paging, and syslog messages to notify administrators of call quality degradation. Ciso Unified Operations Manager also provides the ability to simulate synthetic voice traffic using the Cisco IOS
® Software IP service-level agreement (SLA) feature and to perform path analysis between the devices where the endpoints are connected in order to troubleshoot network issues resulting in user-experience degradation.
Integration with Cisco Unified Service Statistics Manager
Tight integration with Cisco Unified Service Statistics Manager offers detailed reports and analysis of the unified communications call detail records to facilitate long-term trending and capacity-planning reports.
Cisco 1040 Sensors
Cisco 1040 Sensors, deployed close to the endpoint (IP phone, gateway, or voicemail system), monitor and evaluate call quality and report this information for active calls in near real time. The Cisco 1040 Sensor, shown in Figure 3, can be used during live subscriber calls and during synthetic test calls.
Figure 3. The Cisco 1040 Sensor
Cisco Network Analysis Module
The Cisco Network Analysis Module Family of products offers unparalleled visibility into application and network performance to help ensure consistent and efficient delivery of applications and services to end users. The family includes both integrated service modules and self-contained appliances offering deployment flexibility essential for managing application performance and improving operational manageability of the underlying network. Figure 4 shows the Cisco Network Analysis Module 4.0. For details, visit:
Figure 4. The Cisco Network Analysis Module
Table 1 lists the differences between Cisco 1040 Sensor and Cisco Network Analysis Module 4.0
Table 1. Differences between Cisco 1040 Sensor and Cisco Network Analysis Module 4.0
Cisco Network Analysis Module 4.0
Instrumentation for monitoring voice quality
Advanced instrumentation that combines application monitoring (includes voice), traffic analysis, and troubleshooting
Blade and appliance
Wiring closet, access, distribution, campus edge
100 Rapid Transit Protocol (RTP) streams per minute
100-4000 RTP streams per minute depending upon the Cisco Network Analysis Module platform
No built-in user interface
Built-in, real-time views and historical reports
Provisioning and configuration
Need access to Trivial File Transfer Protocol (TFTP) server to get configuration file for Cisco Unified Service Monitor registration and call quality forwarding
Built-in UI for configuration and supported by CiscoWorks LAN Management Solution
Two ports: one for monitoring and one for management
Cisco Network Analysis Module blade does not use any ports; Cisco Network Analysis Module Appliance has one management port and multiple monitoring ports based on the form factor
Features and Benefits
Table 2 lists additional features and benefits of Cisco Unified Service Monitor.
Table 2. Additional Features and Benefits
Voice metrics reported
• MOS, jitter, maximum jitter, packet loss, adjusted packet loss, packet loss percent, codec type, type of service, and several other metrics to help identify network issues causing voice quality degradation
• Enhanced call quality reports can track calls that pass through one or more instances of Cisco 1040 Sensor and Cisco Network Analysis Module
• Instrumentation on Cisco 1040 Sensor and Cisco Network Analysis Module allows Cisco Unified Service Monitor to report on voice quality as the call moves along the unified communications network segments
• Reports correlate metrics from Cisco 1040 Sensor and Cisco Network Analysis Module and call detail records from Cisco Unified Communications Manager for detailed analysis to facilitate troubleshooting of call quality degradation
Most-affected endpoints report
• Helps to identify and isolate the endpoints that are experiencing voice quality issues
• Supports SNMP trap notifications that can be sent to Cisco Unified Operations Manager or manager-of-managers applications
• Enhanced reports and filter-based reports to suit network administrator needs
Customized threshold settings
• Based on location, codecs, and device types
• Immediately active setup with default threshold values set for each codec
• Offers the ability to define customized threshold settings based on endpoints in different locations as well as device types
• Per cluster dial plan configuration
• Includes system-defined and user-defined call categories
• Multiple categories for each call
• On-demand report based on several filters including call category, device type, successful/failed calls (grouped by call termination cause code)
• Supports up to 45,000 Cisco Unified IP Phones
Cisco 1040 Sensors
• Straightforward deployment similar to that for IP phones
• User experience monitored and reported every 60 seconds
• Supports up to 100 concurrent RTP streams
• 802.3af PoE (Power over Ethernet) compliant
• Uses ITU G107 R-factor to compute MOS
• Two 10/100 Ethernet interfaces (one management and one Switched Port Analyzer [SPAN] port)
• Supports Cisco Discovery Protocol
Network Analysis Module
• Deployment flexibility with a choice of integrated service modules and standalone appliances
• Real-time voice monitoring combined with advanced troubleshooting
• Accurate voice quality characterization with ITU G107 R-factor based MOS values
• Supports up to 4000 concurrent RTP streams (based on form factor)
• Proactive detection of voice quality degradation minimizing impact to the end users
• Historical trend analysis
Table 3 lists the system minimum requirements for Cisco Unified Service Monitor. For VMware platform specifications please refer to the Cisco Unified Service Monitor Installation Guide.
Table 3. System Requirements
Server Requirements (No VMware, single instance of Cisco Unified Service Monitor)
Two dual-core processors greater than 2.33 GHz or one Quad-core processor greater than 2.33 GHz1
Software for Windows
Windows Server 2003 Service Pack 1 or 2, Standard or Enterprise Edition
4-GB RAM and 4-GB virtual memory
1 GHz minimum (PC or Mac)
1-GB RAM minimum
Microsoft Internet Explorer 7.x
1Note: The Cisco MCS 7845-H2 and MCS 7845-I2 meet these specifications. These products come with four Serial Attached SCSI (SAS) hard drives configured using RAID1+0.
Cisco Unified Service Monitor 2.3 will begin shipping on May 18, 2010. Customers can order these new products through normal Cisco sales channels as of May 18, 2010. The base part number includes licensing for the indicated number of phones. Cisco Unified Service Monitor can be ordered as part of a management suite bundle or as a standalone product. The Cisco 1040 Sensor can be ordered as a standalone component. It comes in two-packs and five-packs as shown in Table 4, which lists ordering information.
Cisco Unified Communications Management Suite Bundle for 1000 License Unified Provisioning Manager (UPM) 2.1, Unified Operations Manager (UOM) 2.3, Unified Service Monitor (USM) 2.3, and Unified Service Statistics Manager (USSM) 1.3
Cisco Unified Communications Management Suite Bundle for 5000 License UPM 2.1, UOM 2.3, USM 2.3, and USSM 1.3
Cisco Unified Communications Management Suite Bundle for 10,000 License UPM 2.1, UOM 2.3, USM 2.3, and USSM 1.3
Cisco Unified Communications Management Suite Bundle for 20,000 License UPM 2.1, UOM 2.3, USM 2.3, and USSM 1.3
Cisco Unified Communications Management Suite Bundle for 30,000 License UPM 2.1, UOM 2.3, USM 2.3, and USSM 1.3
Cisco Unified Service Monitor 2.3 500 IP Phone License
Cisco Unified Service Monitor 2.3 1,000 IP Phone License
Cisco Unified Service Monitor 2.3 2,000 IP Phone License
Cisco Unified Service Monitor 2.3 5,000 IP Phone License
Cisco Unified Service Monitor 2.3 10,000 IP Phone License
Cisco Unified Service Monitor 2.3 20,000 IP Phone License
Cisco Unified Service Monitor 2.3 30,000 IP Phone License
Cisco Unified Service Monitor 2.3 45,000 IP Phone License
Cisco 1040 Sensor 2 Pack
Cisco 1040 Sensor 5 Pack
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services enhances your technology experience to accelerate true business advantage. For more information about Cisco services, see
Cisco Technical Support Services or
Cisco Advanced Services.