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Cisco Unified Operations Manager 8.5

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Cisco Unified Communications

Cisco ® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, facilitating easy collaboration every time from any workspace. Part of a comprehensive solution that includes network infrastructure, security, wireless, management, or third-party applications and lifecycle services, Cisco Unified Communications management solutions can accelerate deployment, provide cost savings, and enhance productivity.

Product Overview

Cisco Unified Operations Manager (UOM) is the cornerstone of the Cisco Unified Communications Management Suite, designed specifically for managing the Cisco Unified Communications System. The Cisco Unified Communications Management Suite offers provisioning, monitoring, diagnostics, and extensive reporting capabilities to:

• Simplify the management of your Cisco Unified Communications environment

• Reduce the total cost of ownership (TCO)

• Help ensure high-quality service and end-user satisfaction

• Optimize your Cisco Unified Communications resources

Cisco Unified Operations Manager 8.5 provides comprehensive voice network monitoring with diagnostics for the entire Cisco Unified Communications 8.5 system, including the underlying voice transport infrastructure.
Cisco Unified Operations Manager identifies the role of all devices and applications in the Cisco Unified Communications network and monitors them, detecting operational faults with voice-application-aware intelligence. The resulting alerts facilitate rapid troubleshooting of outages, with context-sensitive links to the appropriate services for that device. There are no workflow rules to write, no thresholds to define, and no time-consuming management setup to budget for.

Features and Benefits

Solution Reduces Downtime with Real-Time Visualization

Cisco Unified Operations Manager presents the current operational status of the Cisco Unified Communications system through dynamic fault and diagnostic views of the network showing the current status of monitored devices, applications, and phones. These views display detailed information for each element and provide single-screen views that group component status at a network, cluster, communications manager, device pool, or phone level (Figure 1).

Figure 1. Cisco Unified Operations Manager: Diagnostic View

Solution Saves Time with Automated Discovery

Cisco Unified Operations Manager automatically discovers the network and updates its knowledge base by identifying the role of every device and application in the Cisco Unified Communications network.

Figure 2. Cisco Unified Operations Manager Fault Monitor Dashboard

Operations Staff Monitor Faults and Take Action Using the New Cisco Unified Operations Manager Fault Monitor Dashboard

Cisco Unified Operations Manager monitors the discovered network elements to detect problems using its built-in intelligence to notify the network operations staff. The new Cisco Unified Operations Manager Fault Monitor Dashboard (Figure 2) unifies the alerts and activity display, service quality alerts display, and IP phone outage display to present the most up-to-date status of monitored IP phones and IP devices. Using device- or event-specific actions, operations staff can launch context-sensitive monitoring and diagnostic tools to troubleshoot the problem. Cisco Unified Operations Manager provides a customized display for threshold-crossing alerts generated by Cisco Unified Service Monitor (USM) on voice-quality exceptions at an individual cluster device pool level or individual phone level.

Solution Anticipates Problems Using Scheduled Tests on the Network

Cisco Unified Operations Manager comes with a powerful set of diagnostic tests that can be executed on demand or through calendar control for proactive network health monitoring and trouble isolation. The diagnostics can be used to validate that the features of the phone are set up as expected, including call, call hold, call park, call transfer, message light activation, and conference calling. Operational tests simulate user activities such as getting a dial tone, making phone calls, leaving voicemail, and creating or joining conference calls; the tests also log any problems encountered. Dial-plan tests provide an easy mechanism to validate all the dial plans. Node-to-node testing uses the Cisco IOS ® Software IP service-level agreement (SLA) feature in Cisco routers and switches to simulate traffic through the network. After the test, network characteristics such as status, response time, latency, jitter, packet loss, and network quality are recorded in a results report.
Table 1 lists features and benefits of Cisco Unified Operations Manager.

Table 1. Features and Benefits of Cisco Unified Operations Manager

Feature

Benefits

Automated discovery

• Automated discovery of Cisco Unified Communications Manager cluster elements and associated Cisco Unified Communications applications and phones, switches, routers, and voice gateways
• Link to CiscoWorks LAN Management Solution (LMS) credential repository to reduce duplicate credential entry for LMS-supported infrastructure components
• Automatic grouping and population of cluster service-level view
• Static NAT support via manual import or addition - New
• Support for Cisco Unified Presence, Cisco Voice Portal and Contact Center Enterprise on UCS - New

Diagnostic view

• Single view to visualize and monitor Cisco Unified Communications component status, performance, and test results by logical and physical groupings
• Ability to see the status of the critical components in a grouping together on a single screen to diagnose problems much quicker than with the previous individual-feature navigation approach
• Single view to monitor the component status, performance of a voice messaging server - New
• Check the phone outage reason so deep sleep is not considered un-registered - New

Fault monitor

• Quick at-a-glance, real-time status of all the faults in the Cisco Unified Communications network
• Ability to view fault summaries by selected group, with events for selected line simultaneously displayed in an adjacent window to minimize the number of clicks to see actual event details
• Ability to view events by selected grouping, bypassing the event summary for even faster access to event details

Performance monitoring

• Visibility into critical performance metrics of each element, such as resource usage (CPU, memory, and media digital-signal-processor [DSP] resources), active calls, trunk statistics (trunk usage, port usage, and gateway statistics), and so on
• Enhanced ease-of-use graphic chart views for side-by-side comparison of selected metrics. - New
• Options to export the chart content in CSV format helps in further data analysis or print it as image for sharing the factual - New
• Critical performance results displayed on diagnostic view with instant zoom

Diagnostics tests

• Synthetic tests (call processor-to-phone) and phone-to-phone tests, helping to ensure end-to-end service connectivity
• Phone batch and status tests to help ensure that phone features operate as provisioned
• IP SLA node-to-node testing
• Multiple test results displayed on diagnostic view

Northbound interfaces

• Email, Simple Network Management Protocol (SNMP) traps, and syslog formats for external notification from the Cisco Unified Operations Manager MIB, and not just network components; forward actionable alerts created by Cisco Unified Operations Manager
• Event-filtering user interface to select specific types of fault notifications for a set of devices to be sent to specific users
• Hyperlink embedded in the notification email providing direct launch of the event display to quickly determine what sent the event and what is going on with other involved Cisco Unified Communications components
• SNMP MIB for Cisco Unified Operations Manager server status
• Web Services application programming interface (API) for phone inventory

Service-level and inventory reports

• Reports that can be viewed, archived, exported, or sent by email to the subscribers on a scheduled basis
• Historical alert, event, and service-quality reports that can document past outages for long-term trending
• Phone reports that provide information about phone moves, changes, and status information for every IP phone and every video-enabled IP phone deployed in the network
• Customizable reports to collect and periodically email the information about a specific set of the devices, phones, and diagnostic tests

Integration with Cisco Unified Service Monitor 8.5

Cisco Unified Service Monitor (USM) sends service-quality alerts to Cisco Unified Operations Manager when the mean opinion score (MOS) generated by Cisco IP phones and sensors exceeds the USM threshold. Cisco Unified Service Monitor version and phone capacity must match that of Cisco Unified Operations Manager. For more information about Cisco Unified Service Monitor, please visit http://www.cisco.com/go/cusm.

Integration with Cisco Unified Service Statistics Manager 8.5

Integration with Cisco Unified Service Statistics Manager (USSM) provides long-term statistics analysis and reports for Cisco Unified Communications networks. Using the data collected by Cisco Unified Operations Manager and Cisco Unified Service Monitor, Cisco Unified Service Statistics Manager provides predefined and customizable reports that give visibility into critical metrics, including call volume, service availability, call quality, resource usage, and capacity across the Cisco Unified Communications system. Cisco Unified Service Statistics Manager version and phone capacity must match that of Cisco Unified Operations Manager and Cisco Unified Service Monitor. For more information, visit http://www.cisco.com/go/cussm.

Premium Edition Only in Cisco Unified Operations Manager 8.5

Cisco Unified Operations Manager was previously available in a standard or premium edition. The premium edition was required to get support for diagnostic testing, video-enabled phones, and Cisco TelePresence endpoints. The standard edition has been discontinued, and all users will get the premium-edition features when they order Version 8.5.

Supported Cisco Unified Communications 8.5 Applications and Devices

Cisco Unified Communications Manager supports Cisco Unity ® software, Cisco Unity Connection, Cisco Unified Contact Center, Cisco Unified MeetingPlace ® Express, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unified Contact Center Express, Cisco Conference Connection, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Presence Server, routers, gateways, switches, and IP phones (including Cisco IP Communicator and Cisco Unified Personal Communicator).

System Requirements

VMware is supported on all Cisco Unified Communications Management Suite products. To view the complete server requirements and supported configuration options for VMware and co-resident applications, please refer to the Cisco Unified Operations Manager Installation Guide. Table 2 lists system requirements, and Table 3 lists the system capacity for a single Cisco Unified Operations Manager without VMware installed.

Table 2. Processing Platform Requirements*

Description

Specification

Server Requirements

System parameters

Up to 10,000 phones and 1000 IP devices

Up to 45,000 phones and 2000 IP devices

Processor

Two processors or dual core, 2 GHz minimum each

Four processors, quad core or (2) dual core, 2 GHz minimum each

Memory

8 GB

8 GB

Page file

8 GB

12 GB

Software

Windows Server 2003 Standard Edition or Enterprise Edition with Service Pack 1 or 2

Windows Server 2008 Standard Edition or Enterprise Edition with Service Pack 2 for 32-bit support only

VMware ESX 3.5 or ESXi 4.x

Disk space

84 GB recommended

Client Requirements

Processor

Dual core, 2 GHz minimum (PC or Mac)

Memory

2-GB RAM minimum

Browser

Microsoft Internet Explorer 8.0

Firefox 3.6 and later

Resolution

1440 x 900 minimum

* Note: VMware and co-resident system requirements are listed in the Cisco Unified Operations Manager Installation Guide.

Table 3. System Limits for Each Cisco Unified Operations Manager Server

System Parameter

Capacity

Phones

Up to 45,000

Voice network IP devices*

Up to 2000

Cisco Unified Communications Managers

Up to 150

Cisco Unified Communications Manager clusters

Up to 20

Cisco Unified Communications Manager Express and Cisco Unity Express

Up to 600

Survivable Remote Site Telephony (SRST) devices

Up to 1000

Concurrent user logins

5

* The 500-phone license scales to 100 IP devices. The 1000-phone license scales to 300 IP devices. The licenses for more than 1000 phones scale to 2000 IP devices.

Note: For supported devices, refer to the list above and, for specific versions, refer to: http://www.cisco.com/en/US/products/ps6535/products_device_support_tables_list.html.

Ordering Information

Cisco Unified Operations Manager 8.5 is a minor upgrade from Version 8.0. Cisco Unified Operations Manager 8.5 is a major upgrade from Version 2.0, so all Cisco Unified Operations Manager 2.0 customers need to purchase the upgrade product number to activate Cisco Unified Operations Manager 8.0. The product number includes licensing for the indicated number of phones, and these licenses can be added to increase the number of phones supported (Table 4). You can order Cisco Unified Operations Manager as part of a Cisco Unified Communications Management Suite bundle or as a standalone product. To place an order, visit the Cisco Ordering Homepage. The Cisco Unified Communications Management Suite Ordering Guide, available to Cisco employees and partners, provides instructions about how to order management product bundles that deliver significant savings over the individual product pricing. Please contact your local Cisco account representative for details.

Table 4. Ordering Information

Product Description

Product Number

OM8.5,SM8.5,SSM8.5,PM8.5 Suite Bundle 1K IP Phone LIC-K9

L-UCMS-STE-B-1K

OM8.5,SM8.5,SSM8.5,PM8.5 Suite Bundle 5K IP Phone LIC-K9

L-UCMS-STE-B-5K

OM8.5,SM8.5,SSM8.5,PM8.5 Suite Bundle 10K IP Phone LIC-K9

L-UCMS-STE-B-10K

OM8.5,SM8.5,SSM8.5,PM8.5 Suite Bundle 20K IP Phone LIC-K9

L-UCMS-STE-B-20K

OM8.5,SM8.5,SSM8.5,PM8.5 Suite Bundle 30K IP Phone LIC-K9

L-UCMS-STE-B-30K

UC Management Suite Mon Bundle 500 LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON500

UC Management Suite Mon Bundle 1K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON1K

UC Management Suite Mon Bundle 2K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON2K

UC Management Suite Mon Bundle 5K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON5K

UC Management Suite Mon Bundle 10K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON10K

UC Management Suite Mon Bundle 20K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON20K

UC Management Suite Mon Bundle 30K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON30K

UC Management Suite Mon Bundle 45K LIC for OM 8.5 SM 8.5-K9

UCMS-B-MON45K

Unified Operations Manager 8.x up to 500 IP Phone License-K9

L-UOM-B-500=

Unified Operations Manager 8.x up to 1,000 IP Phone License-K9

L-UOM-B-1K=

Unified Operations Manager 8.x up to 2,000 IP Phone License-K9

L-UOM-B-2K=

Unified Operations Manager 8.x up to 5,000 IP Phone License-K9

L-UOM-B-5K=

Unified Operations Manager 8.x up to 10,000 IP Phone License-K9

L-UOM-B-10K=

Unified Operations Manager 8.x up to 20,000 IP Phone License-K9

L-UOM-B-20K=

Unified Operations Manager 8.x up to 30,000 IP Phone License-K9

L-UOM-B-30K=

Unified Operations Manager 8.x up to 45,000 IP Phone License-K9

L-UOM-B-45K=

Unified Operations Manager 8.x up to 500 IP Phone upgrade license

L-UOM-B-500-UPG=

Unified Operations Manager 8.x up to 1,000 IP Phone upgrade License

L-UOM-B-1K-UPG=

Unified Operations Manager 8.x up to 2,000 IP Phone upgrade License

L-UOM-B-2K-UPG=

Unified Operations Manager 8.x up to 5,000 IP Phone upgrade License

L-UOM-B-5K-UPG=

Unified Operations Manager 8.x up to 10,000 IP Phone upgrade License

L-UOM-B-10K-UPG=

Unified Operations Manager 8.x up to 20,000 IP Phone upgrade License

L-UOM-B-20K-UPG=

Unified Operations Manager 8.x up to 30,000 IP Phone upgrade License

L-UOM-B-30K-UPG=

Unified Operations Manager 8.x up to 45,000 IP Phone upgrade License

L-UOM-B-45K-UPG=

Cisco Unified Communications Services

Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution. Delivered by Cisco and our certified partners, our portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to services enhances your technology experience to accelerate true business advantage. For more information about Cisco services, visit Cisco Technical Support Services or Cisco Advanced Services.

For More Information

For more information about the Cisco Unified Communications Management Suite, please visit http://www.cisco.com/go/ucmanagement, contact your local account representative, or send an email message to the Cisco product marketing group at ask-ipc-management@cisco.com.