The following list of frequently asked questions is meant to help quickly address some of the commonly asked questions regarding Cisco Prime™ Fulfillment Release 6.1. For more information on the product refer to the Cisco Prime Fulfillment page at http://www.cisco.com/go/fulfillment.
Q. What is Cisco Prime?
A. The Cisco Prime portfolio of enterprise and service provider management offerings empowers IT organizations to more effectively manage their networks and the services they deliver. Built on a service-centered foundation, the Cisco Prime portfolio of products supports integrated lifecycle management through an intuitive workflow-oriented user experience.
The suite of Cisco Prime solutions for service providers provides A-to-Z management for IP next-generation networks, mobility, video, and managed services.
Q. What is Cisco Prime Fulfillment?
A. Cisco Prime Fulfillment is Cisco’s go-forward solution for service providers and other organizations that require carrier-grade capabilities for planning, implementing, and diagnosing network services. Cisco Prime Fulfillment is the evolution of Cisco IP Solution Center (ISC) and includes all of the powerful capabilities of that offering combined with significant enhancements to the user interface, to adding and updating devices and technologies, and to extending the powerful diagnostic workflows.
Q. Why is Cisco Prime Fulfillment version 6.1?
A. Cisco Prime Fulfillment 6.1 is the evolution of Cisco IP Solution Center and the go-forward solution for service providers and other organizations that require carrier-grade capabilities for planning, implementing, and diagnosing network services. Cisco Prime Fulfillment 6.1 is an upgrade from Cisco ISC. Customers on versions 6.x of Cisco ISC are entitled to no cost upgrades to Cisco Prime Fulfillment as long as they have current support contracts.
Q. What is Cisco Prime Diagnostics?
A. Cisco Prime Diagnostics, included with Cisco Prime Fulfillment 6.1, is an automated, workflow-based solution for troubleshooting and diagnosing problems in Multiprotocol Label Switching (MPLS) VPN deployments. Cisco Prime Diagnostics supersedes the MPLS Diagnostics Expert capability of ISC. This solution is based on the same extensible decision engine as used for provisioning in Cisco Prime Fulfillment.
Q. What is new in Cisco Prime Fulfillment 6.1?
A. Cisco Prime Fulfillment 6.1 provides a new and improved user experience based on the latest web-based standards. New functionally partitioned menu structures simplify navigation and reduce the amount of time required to perform operational tasks. Many changes such as improved dialog boxes and error messages reduce clicks and streamline workflows. Deployment of service requests is enhanced by the addition of an “in progress” state and the ability to easily view the intended configuration changes before deploying.
Cisco Prime Fulfillment 6.1 now supports Red Hat Linux and VMware including on the Cisco Unified Computing System. Oracle Solaris 10 on SPARC servers is also supported.
Inside Cisco Prime Fulfillment 6.1 has a completely new provisioning engine. The new engine makes it faster and easier to add or update services, technologies, and devices. All the IP Solution Center provisioning rules have been moved to the new engine in Cisco Prime Fulfillment.
Q. Can you provide system sizing recommendations?
Q. Does Cisco Prime Fulfillment 6.1 run in a virtualized environment?
A. Yes. Cisco Prime Fulfillment can be installed on Cisco Unified Computing System (UCS)/VMware, Solaris Zones, and Solaris LDoms.
Q. Does Cisco Prime Fulfillment support high availability (HA) clustering?
A. Cisco Prime Fulfillment supports HA through the cold-standby method. The database achieve HA through Oracle Real Application Clusters (RAC) and Data Guard. See Figure 1.
Figure 1. Cisco Prime Fulfillment HA
Q. Is Cisco Prime Fulfillment multithreaded or single threaded, and what are the main scaling factors for hardware?
A. Cisco Prime Fulfillment is multithreaded. The response time and scalability of Prime Fulfillment, is strongly dependant on server CPU specification as well as the available RAM. Disk space and network interface speed have a low impact on scaling and performance. The primary factors being the number of cores, and their speed. The number of simultaneous threads supported by the cores has a smaller impact.
The amount of RAM has a strong effect on capacity, in terms of numbers of simultaneous users.
Disk and network interface speed have a low impact on scaling and performance.
Q. Are there any limits to the number of connected/managed devices or client users connecting or simultaneous database connections?
A. No. The number of simultaneous client connections tested is 25 (mix of GUI/API). There is no limit to the number of sessions, managed devices, and provisioned services.
Q. I’m an existing IP Solution Center customer. Are upgrades to Cisco Prime Fulfillment 6.1 covered under my existing Software Application Support (SAS) contract?
A. Yes, if you have IP Solution Center 6.0 or later the upgrade is free of charge; otherwise, an upgrade cost is charged based on the number of access licenses you have. If you have the Layer 3 provisioning or Layer 2 service provisioning blade, the upgrade enables both as well as adding the MPLS Diagnostics Expert functionality.
Q. Can I migrate my existing IP Solution Center data to Cisco Prime Fulfillment 6.1?
Q. How is Cisco Prime Fulfillment 6.1 sold and licensed?
A. Cisco Prime Fulfillment 6.1 is sold on a service-based license concept. An access license is consumed for every access circuit into a Layer 3 VPNs or Virtual Private LAN Services (VPLSs); also one access license is consumed for every point-to-point Layer 2 circuit.
There are two starter packs, which include either 500 or 1000 access licenses.
In addition, for the management of traffic engineering, there is a separate application license and a licensing scheme based on the number of MPLS traffic-engineering (TE) devices managed. The application license includes the right to manage 20 MPLS-TE-enabled devices.
Q. What happens when I run out of access licenses?
A. A set of incremental activation license part numbers are available electronically that will allow you to increase the count of access licenses. There are parts for 500, 1000, 5000, and 10,000 access license increments.
For example, today you have licenses for 1000 access circuit licenses, most of which are used, and you need to add more access circuits. What do you do? You would order the additional license part numbers and receive an electronic license (an email with a Product Authorization Key [PAK]) that would bring you up to the required access licenses. Refer to the Cisco Prime Fulfillment 6.1 datasheet at
a detailed description of upgrade part numbers.
An analogous process is used if you need to manage more MPLS traffic-engineering-enabled devices. There
are part numbers to upgrade from 20 to 50 devices and to add an additional 50 devices.
Q. How do I know what devices are supported by Cisco Prime Fulfillment 6.1?
Q. What are the minimum recommended hardware and software requirements for Cisco Prime Fulfillment 6.1 in a production environment?
Q. What type of database is shipped with Cisco Prime Fulfillment 6.1?
A. Cisco Prime Fulfillment 6.1ships with Sybase 11.
Alternatively, it can also work with an external Oracle database and has been certified for use on Oracle 10gEnterprise Edition Release 10.2.0.1.0 - 64 bit and Oracle Database 11g, Enterprise Edition Release 126.96.36.199.0- 64 bit Production.
Q. What is the preferred web browser client for Cisco Prime Fulfillment 6.1?
A. We recommend the use of Internet Explorer 8 and Mozilla Firefox 3.6. The browsers should be up-to-date with the latest patches. Cisco Prime Fulfillment 6.1 will not work with older versions of these browsers.
Q. How can I obtain a demonstration copy and a demonstration license of Cisco Prime Fulfillment 6.1?
Q. Is there training available for the operation and deployment of Cisco Prime Fulfillment 6.1?
Yes. Please contact your local account representative or the Cisco Prime Fulfillment marketing team at
for more details.
Q. Where is the user documentation for Cisco Prime Fulfillment located?
For More Information
For more information about Cisco Prime Fulfillment, visit http://www.cisco.com/go/fulfillment, contact your local account representative, or send an email to email@example.com.